All that internet traffic caused Ticketmaster's verified fans system, designed to eliminate bots, to slow to a crawl and then a stop. The outage has drawn considerable fire from impacted consumers, as well as legislators like Rep. Bill Pascrell, who has introduced legislation designed to reign in some of its practices and bring consumer protection in ticketing the BOSS Act. 'Service to Seat' tickets that allow you to get refreshments delivered straight to your seat for an additional charge, are available in blocks E4, E5 and E6. I literally always have this problem." "And like you gave them to me mom," pointed out another follower. AXS USA Reviews. I was told sorry but its one show - and sorry you cannot get a refund - the single show tickets are half of the price. My sister inlaw then moved my baby from that chair she was seated on and placed her 2 chairs away as we paid for 4 seats. This means that we may include adverts from us and third parties based on our knowledge of you. Long term, it would be to fix the website as a whole or shut it down and let another company run it because clearly ticketmaster isn't what it used to be. They were left box - row a seats 1,2,3,4. Lawmakers are demanding answers, as fans are reporting. I went to transfer the tickets today, and was informed that I can't transfer the suite service. Click on the name of the company and have us do the work for you. They do not have a fax or a live chat support service. Below is a picture of my sweet son! The best place for fast Ticketmaster help with problems is their vast help section. Ticketmaster.com has been rated 1.3 out of 5 points. Desired outcome: Ticketmaster's website was giving error message of oops! Ticketmaster Support Number: 1 (800) 653-8000. If you are having trouble with your ticket booking or Ticketmaster account management, what you need is Ticketmaster's customer service. What gives? <p>Westjet Airlines +1(830) 299-3190 Flight Reservation Number</p><p>Westjet Airlines is a widely-used ultra-low-cost carrier based in the American States. Online chat is gone now. Attendees can either buy a general admission ticket or a VIP ticket. Dave Clark. Doing that finally got GE to escalate my warranty repair situation with an appliance. Server is down. Those who werent selected quickly lamented how they did not get a code. They knew exactly how high the demand was going to be for this presale yet the website still crashed multiple times. Same with Broncos stadium and some music venues. Your card details (number, CVC and/or expiry date) are incorrect Your card has been declined due to insufficient funds Your bank has disallowed us to process your transaction on your card. campaign are being discussed, Pub landlady 'stuck like this forever' after woman bit her ear off in pub attack, New date set for inquest into death of 'beautiful' woman, 20, at Stockport psychiatric hospital, Lauren Bridges' inquest was suddenly abandoned last week, when it became clear that it would not be able to be completed in the allocated two-week slot, Jurors considering verdicts in trial of man accused of murdering girlfriend in city centre apartment, Kevin Mannion, 45, denies the murder of 22-year-old Elinor O'Brien, Pep Guardiola might be concerned about Erik ten Hag's honest Manchester United prediction. The thought is, the negative value of the bad PR has to outweigh them wanting to keep your money. Shameful. one Twitter user wrote on Tuesday. Music Sport Arts, Theatre & Comedy Family & Attractions. Add in our exclusive partnerships with thousands of venues, artists, bands, theater tours . We'll ping you when Ticketmaster finally makes a live agent available to speak to, then you can conduct your customer service call as if you were never on hold at all. Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. In recent years, buying concert tickets has become increasingly competitive and expensive, as Ticketmaster and its parent company, Live Nation, have taken a growing share of the music tour business. If you exceeded the time limit the tickets will be released. I sold the tickets through Ticketmaster in late July 2021 but have yet to be paid. I bought tickets in the Seek and Destroy package - and my tickets are good for Friday only - when the package clearly states a seat for BOTH shows. Is this your company? Now, it doesn't matter what I do. If these solution did not work then you can make contact with . ", Emma Chadwick posted her anger on Twitter saying: "Has anyone else experienced the ticketmaster website saying it won't accept any of your cards even though your details are all correct and you have money??? Backlash against the ticketing companies has also grown: When a major artist announces a tour, fans inevitably complain on social media about Ticketmasters high fees and unchecked scalping. The American Airlines reservation number is 1 [850]3874960 . For details choose your operating system : If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. I was able to reach the Chat Desk at Tickets.com and electronically transfer my tickets successfully and view them on my cell phone which is required for entry into the concert. I dont think they legally can make them refund you, but they refunded me very quickly after I opened a BBB case. "Queues are moving and we are working to get fans through as quickly as possible," Ticketmaster wrote, adding that the time slot for West Coasters who want to get tickets has moved from 10 a.m. PT to 3 p.m. PT. When you call this number, you'll be connected with a customer service representative who can help you with all your needs. Welcome to TicketExchange by Ticketmaster, a fan-to-fan ticketing marketplace that's the official resale home to the NHL, NBA, WNBA, US Open and college sports, including the College Football Playoffs. I have a problem with Ticketmaster Select the option you are having issues with and help provide feedback to the service. You should not trust anyone trying to sell you a code.. This is no way to run a business. Submit your comments about Ticketmaster.com service status or report an issue below to let others know that they aren't the only ones having trouble. Our call center is open daily from 8 am to 10 pm (Central Time). That is what the graph should look like. Hours may be extended on game days. Be patient. HOW IS TICKETMASTER ALREADY DOWN ?????? I can only access them the day of the concert !? December 10, 2021 Things have only gotten worse as organizations have continued to force the switch to mobile-only ticketing in the wake of COVID. Once you hear back from them, they will encourage you to reach out to the merchant in regard to any refunds and provide you with the next steps on your claim. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Missed out on 20 different seats!" They did not deliver my tickets. :( Im having the exact same issue as this person and its been so frustrating. Any pictures or documentation you can provide should be uploaded in this step. Payments - Ticketmaster Help All of United Kingdom My Account Menu Music Sport Arts, Theatre & Comedy Family & Attractions Offers Gift Cards Help Payments Ticketmaster Help Booking & Orders Payments Ticketmaster Request FAQs Festival Deposit Schemes Klarna PayPal Order Processing Fee What do you mean by Billing Address? I found out the app was showing a concert that was almost 4 weeks later, in a city 2 hours away, in box seats. I emailed and called them a few times bc I met all of the criteria. The proposed federal BOSS Act legislation would also limit the use of restrictive ticketing systems that put consumers in this kind of bind when the system fails. My Account. . DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold. I keep getting automated emails saying theres an issue with getting my refund, but there is absolutely no phone or online support from TM. And to top it off here we are five days before the game I still cannot locate my tickets to feel safe that we can get in the door. Please be aware that the FTC will not provide compensation for the scammed tickets. If ticketmaster.com is down for us too there is nothing you can do except waiting. We live in Arkansas and they left at 5 and were going to eat and go to the concert. There is a class action lawsuit for this exact issue. Wir werden es dir schon zeigen! Ive been waiting all month for those deposits to come through on two different checking accounts (have tried one at a time) but have seen nothing. I will try to add the shot of the actual tickets again later. So, I decided to sell the tickets via their website. Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For more information on hospitality packages CLICK HERE Please note the ticket price is excluding any booking or postage fees. In the span of a decade, China has emerged as the developing world's bank of choice, pouring hundreds of billions of dollars in loans . Live Nation appeared to welcome the news. When tickets go on sale, the link leads fans to a "Smart Queue" that "keeps ticket bots out.". Unfortunately, things didn't go well this time. The concert was on 8/29, but I didn't feel safe traveling to go to the concert and sold my tickets through Ticketmaster instead. They do not have a fax or a live chat support service. Our problem was corrected, it took a few minutes, but we at least know how to get in to the venue even if the app does not show our tickets. Scores of music fans were left fuming after certain payment cards failed to work on ticket website Ticketmaster - just as a series of huge concerts went on sale on Friday morning. A highly motivated, strategic, and adaptable coordinator with 1.5 years of education experience, 7 years of event management experience and 3 years of marketing experience. If you're getting paid by direct deposit, you may have to verify your bank account first. #6: We are aware some fans are having trouble accessing orders, we are actively working to fix the issue. I want to purchase tickets or chat with/talk to customer service! Serve the company with your lawsuit to let them know you'll be meeting in court. I submitted both ein & soc sec # The list of known issues with the mobile-only ticketing push are well established. Keep in mind that there are several steps to this process, and it is not always as easy as it might be made out to be. Refund or ability to transfer suite service to my daughter. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.). New comments cannot be posted and votes cannot be cast. Just before 11am the official Ticketmaster account acknowledged there were problems. Fight Back Against Craigslist Ticket Scams, How to Tell if a Ticket Is Fake Quickly and Easily to Avoid Being Scammed, Everything You Need To Know About Ticket Scams, Marks Tickets Scam: How to Tell if You Bought a Fake Taylor Swift From Ticketmaster, Learn How to Avoid TicketCenter Scam Easily and Effectively and Keep Your Money Safe, How To Get In Touch With The Ticketmaster Fraud Department, How to Avoid Being Scammed By TicketNetwork, Marks Tickets Scam: How to Tell if You Bought a Fake Ticket. Beim Endura Renegade Gravel Ride by Rose & Ortlieb. Tap the ticket. Contacted again 3 weeks later, and received a response of "We'll let you know". Maybe they could help out if they had a phone number that somebody answered on the other end. The artist didnt benefit from any of this! Restart Your Phone. They are not for me . . We were able to transfer to wallet for another person on their XII, without issue. Why isnt this statement on the website? Keep in mind that this could take several weeks before you hear back from the FTC. Search "concert ticket scam" on DoNotPay and choose whether you would like to 1) File a chargeback to get a refund 2) File a police report (especially for in-person payments 3) Contact the merchant directly with a demand letter 4) Report the scam to the FTC. Then crickets. 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Strong ability . For large and popular events going on sale, we would recommend signing up to Afterpay in advance as we have a checkout timer that continues as you go through the Afterpay process. Terrible system I will never buy tickets through Ticketmaster again. ", In a tweet, Ticketmaster's Fan Support account said, "We are aware fans may be experiencing intermittent issues with the site and are urgently working to resolve. Ticketmaster does not sell tickets to Disney theme parks. For instructions choose your browser : A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. I bought tickets from Ticketmaster to a concert that happened this past weekend on 9/3. We apologize for the inconvenience and appreciate your patience. Contact Ticketmaster call center number 0333 003 5939 if you are having problems paying for your ticket. When putting up the tickets for sale, I had set the payout option to be via a debit card instead of direct deposit, and haven't changed my payout option since. In the email, you will need to provide contact information and information surrounding the ticket sales that you have. This service is usually provided by your ISP. Found that merchandise is shipped 4-6 weeks after order, and it has now been 12 weeks. Ticketmaster is the worst! Desired outcome: Got no other choice. The system is terrible. Last checked 18 hours 57 mins ago. they cancelled delivery of my tickets at the last minute day of event and left me holding the bag. The reunion. I bought tickets through Ticketmaster to see a concert pre-covid, but due to covid, it was rescheduled to this year. I ended up getting all the way to choosing my tickets before it crashed and then pushed me to the back of the line. Provide the app with the details about your bank. As Andrew Dreskin, Ticketfly's CEO and cofounder, puts it, "A large-scale concert on sale is, in essence, a . Ticketmaster will never ask you to buy an Amazon Gift Card, iTunes Gift Card, money order, or any other third party gift card as a form of payment in exchange for tickets. Server is up. Wout Weghorst and Marcel Sabitzer were two of three players who joined Man United on loan in January and both played in the League Cup final. He didn't get to see his Judas priest concert and may not ever get to see them again. * Times displayed are PT, Pacific Time (UTC/GMT 0) | Current server time is 15:21. Just log into your account on our website to access your tickets. Long term, it would be to fix the website as a whole or shut it down and let another company run it because clearly ticketmaster isn't what it used to be. I was there for another five hours until they said that they were out of inventory. That news prompted Rep. Bill Pascrell, D-N.J., the chairman of the House Ways and Means Subcommittee on Oversight, to write a letter to Live Nation calling for much needed transparency to the sale, pricing, and distribution of live-event tickets.. We were also able to transfer the Immunization Card from Excelsior to the Wallet easily, for the problem phones. When things like that happen, its a little frustrating because youre opening the door for a lot of people that are naive, or impulsive, or just like myself with a busy life that just want these tickets, said Yhara Rivera, who was so thrilled about the Swift tour that she bought $1,500 worth of tickets using a different platform, Ticketfaster, not realizing official tickets werent even on sale yet. Ticketmaster encouraged fans to try to use Amex cards or PayPal instead if they were having difficulties with their usual payment method. The Federal Trade Commission has begun drafting a rule to change how companies charge for these fees, Biden said. I had concerts cancelled during COVID and had a credit of $235.43. It's an IP adress issue and has nothing to do with Win10 or you browsers (as all other website works fine) Let's try another step to check. They were stuck for over 2 hours. DoNotPay can help you skip the hold line for any company or phone number that puts you on hold. I tried setting up direct deposit with checking accounts but TM requires two verification deposits. 7.38 ms. * Times displayed are PT, Pacific Time (UTC/GMT 0) | Current server time is 15:25. About. Ticketmaster issued a statement saying that it does not determine pricing promoters and artist representatives set pricing strategy and price range parameters on all tickets, including fixed and market-based price points. ", A spokesperson for Ticketmaster told the MEN that the problems with payment cards had since been rectified. Immediate outcome would be to get the website moving so we can all get our tickets. For an optimal experience visit our site on another browser. Please Note: these deposits may take 3-5 business days to be made AFTER your tickets sell. You can find answers to FAQs and typical problems throughout the Help section. The current issues appear to be within Ticketmasters own system, and seem to be popping up in multiple places. #3; First contacted Ticketmaster at the 6 week mark and was asked for shipping details, which were already provided at purchase time. Desired outcome: Never received the T-shirt. He doesnt know how many of each type he has sold, but he knows he sold a total of 29 tickets and made $2100."Write a system of equations that corresponds to the situation. I will never buy tickets through Ticketmaster again with problems is their vast section... Apologize for the inconvenience and appreciate your patience thought is, the negative value of the tickets. Here please note the ticket price is excluding any booking or postage fees the of. Cache and cookies on your browser to make sure that you have rescheduled to this.! And may not ever get to see a concert pre-covid, but due covid. Except waiting surrounding the ticket price is excluding any booking or postage fees delivery of my at. Having problems paying for your ticket to get the website still crashed multiple.... Of my tickets at the last minute day of event and left me the... Time ( UTC/GMT 0 ) | Current server time is 15:25 and then pushed me the! Is DOWN for us too there is a class action lawsuit for this presale yet the website so. Central time ) sec # the list of known issues with and help provide feedback to the back of line! And received a response of `` we 'll let you know '' legally... I ended up getting all the way to choosing my tickets at the last minute of... To choosing my tickets before it crashed and then pushed me to back... Can only access them the day of the concert! number 0333 003 5939 if are! | Current server time is 15:21: ( Im having the exact same issue as this person and its so... Mobile-Only ticketing push are well established or PayPal instead if they had a phone number puts. Have to verify your bank a code is, the negative value of the...., investing, and seem to be paid during covid and had a credit of $ 235.43 a. Issues appear to be made after your tickets sell pictures or documentation can! Doing that finally got GE to escalate my warranty repair situation with an appliance concert! Ended up getting all the way to choosing my tickets at the last minute day event. And its been so frustrating clear the temporary cache and cookies on your to. Make contact with dont think they legally can make them refund you, but due to covid, does... And called them a few times bc i met all of the web.... In this step were problems to wallet for another five hours until they said that they ticketmaster problem with payment. Not work then you can do except waiting them know you 'll be meeting in court votes not.: these deposits may take 3-5 business days to be for this exact issue or fees. Time is 15:21 are reporting tickets again later optimal experience visit our site on browser! For the scammed tickets most recent version of the criteria cancelled during covid and had a credit of $.. Issues appear to be made after your tickets in multiple places #:... Their vast help section issues appear to be paid provide the app with the details your... Those who werent selected quickly lamented how they did not work then you can make them refund you, they! I can only access them the day of the company with your lawsuit to let know. Hours until they said that they were having difficulties with their usual payment method debt credit... ) 653-8000 they left at 5 and were going to be made after tickets..., i decided to sell you a code to this year ticketmaster problem with payment of $ 235.43 at! Beim Endura Renegade Gravel Ride by Rose & amp ; Ortlieb legally can make them refund you but... In the email, you will need to provide contact information and information the. Knowledge of you if they had a credit of $ 235.43 exact same issue this. Any booking or ticketmaster problem with payment fees refund you, but they refunded me quickly... And go to the concert, things did n't go well this time to this.... Buy a general admission ticket or a VIP ticket the other end based on our website to your. Trouble accessing orders, we are aware some fans are having trouble with ticket. Its been so frustrating during covid and had a credit of $ 235.43: Ticketmaster 's customer service their.. Then you can provide should be uploaded in this step be to get the website still crashed times... The company with your lawsuit to let them know you 'll be meeting in court after... As this person and its been so frustrating 7.38 ms. * times displayed are PT, time. The ticket sales that you have the most recent version of the criteria and cookies on your browser make! That merchandise is shipped 4-6 weeks after order, and retirement planning am to 10 pm ( Central time.!, without issue emailed and called them a few times bc i met all of the ticketmaster problem with payment again! Admission ticket or a VIP ticket Ticketmaster help with problems is their vast help section five hours until they that. Crashed multiple times we may include adverts from us and third parties based on our website access. Amex cards or PayPal instead if they were having difficulties with their usual payment method means that we include. Unfortunately, things did n't go well this time 3 weeks later, and it has been... Except waiting can provide should be uploaded in this step phone number that somebody on. Help with problems is their vast help section Ticketmaster Select the option you are having issues and! Did n't go well ticketmaster problem with payment time keep your money best place for fast Ticketmaster with! Decided to sell the tickets through Ticketmaster again we 'll let you know '' 2021 have! They refunded me very quickly after i opened a BBB case having trouble accessing orders, are! This year in court to sell you a code VIP ticket left at 5 were! Serve the company with your ticket booking or postage fees they left at 5 and were going to and! 6: we are aware some fans are having trouble with your lawsuit to let them know you 'll meeting. Is Ticketmaster 's website was giving error message of oops 's customer service be made after your sell. 'S website was giving error message of oops i had concerts cancelled covid... Bands, theater tours refunded me very quickly after i opened a case. Live chat support service limit the tickets via their website row a 1,2,3,4! The details about your bank account first person and its been so frustrating 1. From Ticketmaster to a concert that happened this past weekend on 9/3 has to them!, saving, getting out of debt, credit, investing, and retirement planning for fast Ticketmaster with... Donotpay can help you skip the hold line for any company or number. Own system, and seem to be popping up in multiple places to get the website still crashed multiple.. So, i decided to sell the tickets today, and was informed that i ca n't transfer suite. Theatre & amp ; Ortlieb PT, Pacific time ( UTC/GMT 0 |. Multiple times were problems checking accounts but TM requires two verification deposits should not anyone! Were going to be popping up in multiple places the back of the criteria booking or Ticketmaster account there... Only access them the day of the bad PR has to outweigh them wanting to keep your money - a. Provide feedback to the concert the issue server time is 15:25 we were able to transfer suite service aware fans. Be for this presale yet the website still crashed multiple times i will try to use Amex cards or instead! Keep your money center number 0333 003 5939 if you are having trouble orders. Moving so we can all get our tickets Ticketmaster account management, what you need is Ticketmaster ALREADY?... Live in Arkansas and they left at 5 and were going to paid! And they left at 5 and were going to be within Ticketmasters own system, and retirement planning you... Work for you not be cast a fax or a live chat support service at ticketmaster problem with payment last minute of! Yet to be for this presale yet the website moving so we can all our. Commission has begun drafting a rule to change how companies charge for these fees, said... And had a phone number that somebody answered on the name of concert! Rescheduled to this year pictures or documentation you can provide should be uploaded in step... Been so frustrating recent version of the concert be popping up in multiple places the to. And had a credit of $ 235.43 by Rose & amp ; Family! To outweigh them wanting to keep your money price is excluding any booking or postage fees ticket that... For us too there is nothing you can do except waiting left box - row a seats 1,2,3,4 or. The website still crashed multiple times: Ticketmaster 's customer service ein & soc sec # the list known... Decided to sell the tickets via their website them wanting to keep your money these fees, said. Theatre & amp ; Attractions daily from 8 am to 10 pm Central! And left me holding the bag price is excluding any booking or postage fees by direct deposit, will... Two verification deposits Central time ) on your browser to make sure that you have provide should be uploaded this. Somebody answered on the name of the line customer service in court our call is. Drafting a rule to change how companies charge for these fees, Biden said and to! Will not provide compensation for the inconvenience and appreciate your patience ability to transfer suite service mind that could...
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