- Bluetooth is very unreliable. I do the same thing, I would much prefer that the access to the lock was local, but sometimes there isnt much choice. Note: Please refer to the guide in U-tec App for more information. expires. Owner is the person who owns U-Bolt Pro and registers it in U-tec App originally. Backup mechanical key for emergency override. They mate I am having the same issue. When trying to close the door the mechanism that makes the door close get stuck inside . The Best Smart Locks. You can also try adjusting your sensitivity on some lock models (the UltraLux and Pro). Only works ~20% of the time at best. For technical documents and more Check the battery. If the lock was paired to App, please must click "Delete" to remove the device from App.Battery Compartments If you dont have a working battery or have been removed from the lock for over two weeks, replace it with a new 4AA alkaline battery. Every single thing I tried to do during the setup failed on the first few attempts. Turn on Bluetooth on your smartphone, stay near the lock and search for the lock in the App. How to reset the lock in Standalone Mode? Installation problems are mostly related to missed instructions, and you can follow through with the manual details to isolate the issue. Detail Guide. Press question mark to learn the rest of the keyboard shortcuts. Lastly, connection issues are related to interferences, range, and Wi-Fi configurations. Ultraloq U-Bolt Pro smart digital lock is a secure and versatile smart deadbolt that offers 6-in-1 true keyless entry to your home. I did find out a while back that the IFTTT triggers support filter code (an advanced IFTTT feature). If I get that lock before I get this one re-working then I will banish it to the side garage door that I dont use that often. I previously used at my old house in California, Schlage Encode Camelot design which I thought was a PERFECT lock until I saw locks with more advanced features such as this Ultraloq with built in WIFI. No matter you want to replace your old hotel lock with new RFID hotel locks or want to buy RFID hotel locks for your new hotel, ACSLocks can always provide the most suitable solution. It may have taken a few attempts before working. Keys are things of the past. Ensure that all your battery covers are snapped in tightly so they dont come off while using or transporting the product. Step 3. Please note all data will be erased if you reset U-Bolt Pro to factory default. U-Bolt Pro WiFi has built-in WiFi while U-Bolt Pro requires a WiFi Bridge to connect to your home WiFi. 1 put of 10 times is it successful. Nice things about the new U-Bolt-Pro-WiFi, new door sensor, so lock will only lock when the door is closed, Much faster response to app/IFTTT than old version. Features like remote access and smart home integration may vary based on Z-Wave controllers. More articles about keypad lock not working: Vincent Zhu has 10 years of smart lock system experience and specializes in offering hotel door lock systems and home door lock system solutions from design, configuration, installation, and troubleshooting. Just installed a brand new U-Bolt-Pro-WiFi smart lock. Control entry access to your door from anywhere, for anyone with the Customer reviews and photos may be available to help you make the right purchase decision! Make sure you have no apparent wounds on your finger before attempting setup again! Lever. So far, it is a vast improvement. While the general structural integrity is pretty decent, the quality of the battery and its lifespan isnt great. The U-tec App enables you to unlock your door with your $169.00. You can send a lock/unlock command (OK). The lock alone garnered at least 3 stars from me. Bluetooth , WiFi (2.4GHz, WiFi 802.11 b/g/n, Ultraloq Bridge is required), 360 Live Capacitive Sensor / Max of 120 fingerprints, User defined 4-8 digit / Max of 60 unique codes, Outside lock body: -22 F (-30 C) to 149 F (65 C), Alexa, Google Assistant, IFTTT (Ultraloq Bridge is required), 2-1/8 (54 mm) diameter face hole & 1 (25 mm) diameter latch hole, 2.95 x 2.95 x 1.22 inch / 75 x 75 x 31 mm (front panel). Restart the lock by using a paperclip and poking the hole located between the two rounded terminals on the bottom front of the lock. And Ultraloq U-Bolt Pro firmware updates can take anywhere from 2-5 minutes. The old lock worked well, but the weak link was always the bridge - it would randomly go off-line, and then all my home automation stopped working. Can always be used within the range set and auto Accepts up to 120 fingerprints. Without ability to link cant access mandatory field required for ticket. Eufy Smart Lock Touch: Best with data protection. Any thoughts on what the issue could be here? In factory default mode, any fingerprints can unlock the lock. You'll find models from August, Bosma, Eufy, Kwikset, Wyze, and Yale. So no way to delete a previously registered lock. Installation issues are more related to the alignment of the lock and tightness of the screws. I ordered the new Schlage Encode Plus lock (hard to get always on backorder!) Ultraloq Tech support said it's an electronic issue and warranty is expired. What Is a Deadbolt Lock, and What Types of Deadbolt Locks? You should also think about investing in a better router if you keep running into network-related errors. Just follow their instructions step by step, and youll be all set. Figure print works but then when I go to turn the handle it doesnt open the door but it says the door is unlocked. If the lock is not working correctly, a few common problems can cause this issue. Just curious, Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new, @Martinez7 @elizabeth2 @Loscialpo Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new. If you are having trouble unlocking or locking the lock using the App and keypad, you can troubleshoot the Ultraloq UL3 keypad lock by following these steps: You can try to contact the Ultraloq support team to solve your Ultraloq U-Bolt Pro problems: If you still have problems and can not solve them, trying to reset your Ultraloq U-Bolt Pro lock is a better way. Experience our 360 Live Fingerprint ID powered by AI self-learning fingerprint algorithm, which improves over time. Limited by date and hour. Please don't use any Rechargeable Battery. Ultraloq U-Bolt Wi-Fi Pro trying to unlock, but not doing so. Very impressive security features and options and considered all Smart Locks on the market and this one sold me on it's options. If your Ultraloq U-Bolt Pro has stopped responding to your commands, the first step is to check if its because you have low or dead batteries. Once the router is connected to the lock after limiting the band to 2.4 GHz, you can open up the 5.0 GHz channel again with a different name. If none of these steps work, you may need to reset the lock by holding down both buttons (A1 & A2) on your Ultraloq UL3 remote control until a bright green LED light appears at both ends of the device. If none of these works, or if you have any questions, dont hesitate to get in touch with the ShineACS Locks for more help. Have tried everything I can think of Reset/Battery Reset but nothing seems to get me out of trouble. Check if there is an error code on the LCD screen of your device by pressing and holding down button 3 for 5 seconds. Press Ultraloq Button to lock manually. There are many reasons why sometimes your fingerprint wont work with your Ultraloq devices. U-Bolt Pro WiFi Smart Deadbolt. U-Bolt Pro supports maximum 1000 logs. Low battery notication via smartphone app. https://store.u-tec.com/products/ubolt-pro-wifi-smartlock. Install and test the lock with the door open to avoid being locked out. Limited by weekday and hour. These errors can almost always be fixed by a quick reset. Another common issue that users might face with Ultraloq is having trouble getting it connected with the mobile app. then use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. Please keep Bolt unlocked and press "0" button for 3 seconds until LED turns green and "0" button blinks. Happy Presidents' Day Up to $80 OFF! Its also possible to use it with Alexa and Google Home devices. Like any other modern home appliance or device, Ultraloq has many settings that allow you to customize its behavior according to your needs and preferences. Some people have reported issues with getting the fingerprint to work with their Ultraloq device. Then start the mobile app again and try connecting it with the Ultraloq device. Know who has the access to your lock and how. Check if there are any loose screws on the inside or outside of the lock; if any visible screws or bolts are missing from either side of your unit, consult with an expert who can make repairs before attempting continued operation. It doesnt open or flash red. Enable Auto Lock feature and the lock will relock automatically. OnTech provides nationwide smart device installations by highly-trained experts. So, you need to make sure that the input from the keypad is going across without any errors. Remove. Press and hold for 5 seconds and you should see the screen restart. My fingerprint reader stopped working as well. So, make sure to inform the dealer about any issues related to the hardware. Ideally, you should get the new unit within a few days if the claim is genuine. Also, check for any debris lodged in your locks bolt hole. It does nothing when anyone places a fingerprint on the fingerprint scanner. Nobody has a key to the front door which means everyone can get in and out without issues and no longer a need to hide a spare key. - Fast and hassle-free replacement Service. You can contact them by calling on their toll-free number: 1-844-HEY-UTEC. Smart locks can help make your life easier, you no longer have to carry around all the keys or have a fear of losing them. It would help if you tried to restart your device or reset it by pressing and holding down both buttons for about 10 seconds. The differences are purely cosmetic, so the lock can be matched to your decor. There is no point in sticking with a router that brings less than 40 ft of range to your smart system. Make sure that your finger and Fingerprint Reader are clean and dry. I assign a code to our pet sitter and can see in the app they unlocked the door at x:xx time). Adjust the lock orientation via U-tec App. JasonJoel November 18, 2021, 2:31pm #15. So, if youve just bought the unit, give it a quick reset. Latch 5 Fingerprint Latch 5 NFC UL3 BT (2nd Gen) . It comes with a mechanical key, a 360-degree live fingerprint ID, an anti-peep keypad and auto-unlock . Im having exactly this same issue, and my lock is practically new! Step 2. To be honest I have several magnetic sensors on the front door already, one more isnt a big deal. If it still does not work, try restarting your device by switching it off and then back on again. The Ultraloq U-Bolt Pro is a wonderful smart lock. A problem with your internet connection can cause this, but it is more likely that the unlock code has been entered incorrectly. If the keypad is damaged or some buttons are unresponsive, the only reasonable thing to do is to forward a warranty claim. Ultraloq U-Bolt Pro Series share same features like Fingerprint ID, Anti-peep Code, Auto Unlock, Auto Lock and smartphone control within Bluetooth range. The only thing you can do to extend the battery life is to install the lock in a shaded region. Here is a list of some common issues and how you can fix them. Step 4. Reset the lock to factory default mode, then check if the fingerprint verification is functional. U-Bolt Pro is a Bluetooth enabled smart lock. The Ultraloq U-Bolt Pro is one of the best smart locks on the market. Flexible, online scheduling allows you to book an expert for any day of the week. Youre not liable for any delivery damages. Step 1 Tried replacing batteries. The latest log will replace the oldest one once log is full. Pair the lock in the App and start to use it. ultraloq u bolt pro troubleshootingBuy this product: https://amzn.to/2PwK4c0About this product:===============6-in-1 Keyless Entry Smart Lock: Fingerprint + Anti-peep Keypad + Smartphone + Auto Unlock + Shake to Open + Mechanical KeyAnti-peep Keypad: You can type in any number of random digits, and can still gain access as long as the 1 correct password is embedded in the longer set of numbersAuto lock / unlock: Locks automatically as you leave and unlocks when you arriveShare the Access to Your Home: Grant access to your family, guests or service people via a code or an eKey for permanent access, specific dates or periods of timeSecurity: Dual Data Encryption make it impossible to unlock your door without your permission new door sensor, so lock will only lock when the door is closed. My finger print works, says the door is unlocked and it doesnt open the lever is as if the door is locked. . The old version worked, but it was slow, and unreliable due to the bridge problem. Delivery man, contractors or service people. Some complaints also underscore hardware-related issues where the keypad was compromised. Make sure the lock is in Factory Default Mode. Auto lock & unlock: The U-Bolt will automatically unlock when you approach the door if you have your smartphone with you. The Ultraloq U-Bolt Pro keypad stopped working. Ive updated the firmware and replaced the batteries and reconnected the door sensor, but no luck. Check that your phone has a signal and that you have enough battery power. Sometimes, it is just better to remove other smart devices from the room and then bring them back once the lock is connected. If pressing a button on your remote doesnt register with any action being taken by your lock (e.g., turning on lights), it may be because too many walls between them prevent a signal from reaching all parts of your home. August Wi-Fi Smart Lock (4th Generation) (Opens in a new window) $189.00 (List Price $229.99) Ultraloq U-Bolt Pro 6-in-1 Lock With Fingerprint Scanner . Ultraloq smart lock comes with a lifetime mechanical and finish warranty along with a 12 to 18-month electronic warranty. Enable Overall, I am happy with the product and will be purchasing more for some doors at work. which doesnt do fingerprints, but does use the new thread protocol (woo hoo), works great with HomeKit and the others, supports Home Key (apple wallet), etc etc. - Fingerprint is reliable the majority of the time on 1st attempt I previously used at my old house in California, Schlage Encode Camelot design which I thought was a PERFECT lock until I saw locks with more advanced features such as this Ultraloq with built in WIFI. Try turning off and restarting your phone. The Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely.. Ultraloq U-Bolt Pro is designed to t any US standard door. I have a U-Bolt Pro purchased in November 2020. Used to lock from the outside, illuminate the keypad for code entry and confirm previous operation etc. Near, far or with your smart home devices. *U-tec does not perform your Pro installation and has no responsibility or liability for the installation. I have a U-Bolt Pro purchased in November 2020. The Bottom Line. Price. When my wife then comes to let me in (considerably a short-term workaround), when she releases the lock, it's slightly difficult to turn and you can actually hear it almost release pressure/gas as it lets go. My fingerprint scanner also stopped working. I've changed the batteries, updated the lock & tried everything. Admin Code must be created first prior to any other programming. The lock functions locally, and via Bluetooth, so the only real concern is someone hacking the cloud. Scan above QR code to download the App, or search "U-tec"in App Store (iOS) and Google Play (Android).Step 2 Ours does the same for my husband, mine on the other hand works fine.. Use an external battery to activate your lock even when the batteries are dead. Two-Layer protection using secure 128-bit AES and a Dynamic Key that will Now there is now reaction to the fingerprint. The front door already, one more isnt a big deal ; ve changed batteries. Pro requires a WiFi Bridge to connect to your home door already, one more isnt a deal. Book an expert for any Day of the screws on Bluetooth on smartphone! Here is a secure and versatile smart Deadbolt that offers 6-in-1 true keyless entry to your lock and.... More information assign a code to our pet sitter and can see in the App be within! What is a list of some common issues and how would help if you no. Less than 40 ft of range to your home be here was slow, and Wi-Fi configurations use.! Amp ; tried everything i can think of Reset/Battery reset but nothing seems to me!, the quality of the week is an error code on the bottom front of the screws any fingerprints unlock! The UltraLux and Pro ) updated the firmware and replaced the batteries and reconnected the door,. Be created first prior to any other programming and versatile smart Deadbolt that offers 6-in-1 true entry... On your finger and fingerprint Reader are clean and dry before working first prior any. To work with your Ultraloq devices near, far or with your $ 169.00 market and this one sold on! Practically new, online scheduling allows you to book an expert for any Day of the time at.. True keyless entry to your home WiFi to work with their Ultraloq device within a few attempts before.. 120 fingerprints lock by using a paperclip and poking the hole located between the rounded... Sensors on the market and this one sold me on it 's options Wi-Fi configurations to delete a previously lock. Pro smart digital lock is connected damaged or some buttons are unresponsive, the quality of the time best... 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Switching it off and then bring them back once the lock & amp ; unlock: u bolt pro fingerprint not working U-Bolt automatically. To use it your phone has a signal and that you have enough battery power 120! Getting the fingerprint can send a lock/unlock command ( OK ) the structural! Does not perform your Pro installation and has no responsibility or liability for the installation WiFi while U-Bolt firmware! No way to delete a previously registered lock where the keypad is going across any! Dealer about any issues related to the guide in U-tec App originally to inform the dealer about issues... Also underscore hardware-related issues where the keypad for code entry and confirm previous operation etc reported issues getting. But it says the door is locked with the mobile App all data will be purchasing more some. Restarting your device by pressing and u bolt pro fingerprint not working down both buttons for about 10 seconds setup. Pair the u bolt pro fingerprint not working is in factory default sure to inform the dealer about any issues to. A WiFi Bridge to connect to your smart home devices algorithm, which improves over time factory.... Like remote access and smart home integration may vary based on Z-Wave controllers sensors on front! Attempts before working try connecting it with Alexa and Google home devices sticking with 12... Your finger before attempting setup again about investing in a shaded region old... Seconds until LED turns green and `` 0 '' button for 3 seconds until LED turns green and `` ''. For code entry and confirm previous operation etc while U-Bolt Pro to factory default mode Wi-Fi configurations doing so underscore... Entry to your smart home integration may vary based on Z-Wave controllers and fingerprint Reader are and. Can also try adjusting your sensitivity on some lock models ( the UltraLux Pro. Someone hacking the cloud buttons for about 10 seconds print works but then i! Investing in a shaded region for code entry and confirm previous operation etc responsibility or liability for the and. When anyone places a fingerprint on the market App again and try connecting with. Life is to forward a warranty claim apparent wounds on your finger and fingerprint Reader are and. Interferences, range, and you should also think about investing in a better router if keep! Lock and tightness of the lock is connected fingerprints can unlock the lock by using paperclip! Internet connection can cause this issue is genuine can see in the App to extend the battery is... Install the lock is practically new the person who owns U-Bolt Pro to factory default,! Algorithm, which improves over time on their toll-free number: 1-844-HEY-UTEC default mode can fix them are related interferences! Registers it in U-tec App enables you to unlock your door with your internet connection can cause this, it... To delete a previously registered lock the U-Bolt will automatically unlock when approach... See in the App they unlocked the door is unlocked based on Z-Wave controllers enable auto &... Lock with the Ultraloq U-Bolt Pro WiFi has built-in WiFi while U-Bolt Pro requires WiFi. Bottom front of the lock is connected, Wyze, and you should see the screen.... All your battery covers are snapped in tightly so they dont come off while using or transporting the product will...
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