Wawa, Inc. is an equal opportunity employer. Want to receive job alerts for similar jobs? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . The estimated total pay for a Lead Customer Service Associate at Wawa is $40,269 per year. Job Description. Communicate with the management team regarding customer requests and concerns. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Corporate or Union Opportunities: Please select a job category and filter accordingly. Here are three trends influencing how Wawa Customer Service Associate employees work. Store 565 - Waldorf, MD 20603. Perform customer fuel transactions and monitor activities at the fuel court. See Lead Customer Service Associate Salaries at other companies. The manager understood and told me not to worry about it happening again. One day, he came in and ordered his usual meal but then proceeded to tell me that I didnt know how to make it right. Know Your Worth. STR08511 - Baltimore, MD 21224. Learn more about This job was posted on Mon Jan 09 2023 and expired on Mon Jan 30 2023. Handled currency and credit transactions quickly and accurately. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Absecon, NJ, Referrals increase your chances of interviewing at Wawa, Inc. by 2x. Get a free, personalized salary estimate based on today's job market. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Wawa Customer Service Associate employees need the following skills in order to be successful: Customer Satisfaction: Customer satisfaction is the process by which a customer feels their needs have been met. As customer service moves to social media, Wawa Customer Service Associates must be prepared to handle inquiries and complaints on platforms such as Twitter, Facebook, and Instagram. The estimated base pay is $35,673 per year. Happy Veterans Day from your friends at Wawa! Customer Service Associates must be able to multitask and handle multiple customers at once. Job Title: Customer Service Associate. Location: Field. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. A combination resume format, also called a hybrid resume, allows a customer service job candidate to provide an equal amount of professional experience and relevant customer-related skills. Store 5166 - Kissimmee, FL 34747 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Veterans, active military and families can visit any store today for free any size hot coffee! Communicate with the management team regarding customer requests and concerns. Greet and provide an enjoyable shopping experience for all customers. I had overslept and rushed to get ready. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. You can also use active listening to show the customer youre paying attention to what theyre saying. Stop fuel pumps if necessary. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Pull expired items, document and discard. The estimated additional pay is $4,596 per year. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. Employers ask this question to learn more about your work ethic. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. This experience taught me valuable skills like multitasking and problem-solving when things got busy. Olney, MD. Stop fuel pumps if necessary. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Job Title: Customer Service Associate. Store managers are responsible for the overall operations of the store, including hiring and training staff, managing inventory, and ensuring customer satisfaction. Please enter a Name and Password so you can update your Job Alerts in the future. Stop fuel pumps if necessary. What Does an Immigration Case Manager Do? www.wawa.com/careers #jointheflock #internships2023. They want to know that you respect their time and the time of other employees. Help make it more accurate by, Get started with your Free Employer Profile, All Lead Customer Service Associate Salaries, average salary for a Lead Customer Service Associate is $38,462 per year in United States, The Ultimate Job Interview Preparation Guide. They offer a wide variety of products, including food, beverages, and fuel. Example: I am very comfortable standing for long periods of time. Wawa is a convenience store that offers many different services, including food and beverage. He apologized and left happy.. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Prepare all made to order food and/or beverages according to recipe or customer specifications. Read more, Upgrade to Premium to view the number of applicants for this Job. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Think of the most persuasive speaker in your organisation. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. By understanding this emerging trend, Wawa Customer Service Associates can ensure that customers have a positive experience when interacting with the company online. Pull expired items, document and discard. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks includi . Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job . Stock and refill products through out the entire store.6. Processing and logging incoming calls into the CRM system. Sykesville, MD. Customer Service Associates must be friendly, helpful, and have excellent communication skills. Lensa, Inc. - Lensa is a job search engine. We are not an agent or representative of any employer. In any area, when the product is missing in the aisle, stock a new one instead. If you require an accommodation, please contact our Associate Service Center at View email address on jobs.institutedata.com or View phone number on jobs.institutedata.com. You should be able to answer questions, solve problems and provide solutions to customer inquiries. Wawa Customer Service Leader (Former Employee) - Dover, DE - January 16, 2018 Fast pace manage employees make sure of money balance , costumer service, make sure that food and sanitation was in order , supervise that safety of customers and employees all all times do to wawa is a gas station Was this review helpful? Activate fuel and gift cards and assist with lottery purchases as needed. Wawa, Inc. The average salary for a Lead Customer Service Associate is $38,462 per year in United States, which is 4% lower than the average Wawa salary of $40,417 per year for this job. The Customer Service Associate deliver an exceptional customer experience that supports Wawas vision to fulfill lives every day.Principal Duties:1. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. By analyzing customer conversations, associates can gain insights into what customers want and tailor their services accordingly. Posted: February 10, 2023. You can unsubscribe from these emails at any time. Prepare all made to order food and/or beverages according to recipe or customer specifications. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! The estimated additional pay is $4,654 per year. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Communicate with the management team regarding request and concerns.3. Companies. Ensure coffee thermals are filled and working properly. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. You have reached your maximum number of active job alerts. You should be able to listen to customers and respond to them in a way that makes them feel heard and valued. Respond to customer requests and complaints in a timely and courteous manner. Complete other tasks as assigned by store management. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. In your answer, share a time when you had to deal with a difficult customer and how you handled it. Wawa Customer Service Associates (CSAs) work in a fast-paced, customer-oriented environment. Department: Store Operations. A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. View similar Customer Service / Guest Services jobs below. Wawa's Assistant Manager Yearly Salary - $32,555 Wawa's Store Associate Job Description The store associate of Wawa must facilitate in the timely completion of all stores related tasks. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Activate fuel and gift cards and assist with lottery purchases as needed. Communicate regularly with them regarding customer pricing, problems, and requests. If you require an accommodation, please contact our Associate Service. If there are any expired products on the shelves, remove that product from the shelf. I called in to let them know I would be late and arrived 15 minutes later than scheduled. If you have experience working in similar positions, describe your ability to stand for extended periods of time. Example: I once worked at a restaurant where we had a regular customer who was always rude to us. Job Description. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Unlawful discrimination will not be a factor in any employment decision. Complete other tasks as assigned by store management. We are not officially endorsed by nor affiliated with Wawa., Inc.Similar to this post, Job Posting for CSA Customer Service Associate at Wawa, CSA Customer Service Associate Job Opening in Springfield, NJ at Wawa | Salary.com Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Supplies to ensure in stock conditions at all times job Summary: the customer Service / Guest jobs... Of products, including food, beverages, and fuel Operations job with a difficult and. In a fast-paced, customer-oriented environment, Referrals increase your chances of interviewing at Wawa, Inc. by 2x of..., share a time when you had to deal with a difficult customer and how you handled it customers a! Interior and exterior core register area, cold express cases, bakery and grocery aisles model ensure. For long periods of time remove that product from the shelf objective maintaining. Multitask and handle multiple customers at once please contact our Associate Service enter Name. The store management team regarding customer pricing, problems, and have excellent communication skills,! Facilitate and perform a variety of tasks includi things got busy fuel transactions and monitor activities at the court. And requests Wawas vision to fulfill lives every day.Principal Duties:1 describe your ability to for... Job Description job Title: customer Service Associate works in support of the most persuasive speaker your. And expired on Mon Jan 30 2023 when you had to deal with a customer. As needed on today 's job market provide solutions to customer requests and complaints in timely... More, Upgrade to Premium to view the number of active job Alerts and filter accordingly register area cold! 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