Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Awayor Wanna Get Away Plus award travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your award travel reservation. } Still waiting on your bag? } white-space: normal; The worst of the meltdown may be over, but there are many unanswered questions regarding how long it will take Southwest to dole out refunds and reimbursement for last week's massive disruptions. We were stuck with no ride, no hotel, no food. It turned out the Travel Fund number is just the confirmation number from the initial reservation that was canceled. #call_to_action_qdnph80bc1i, #call_to_action_oxew9f4k2gj{color:#ffffff;} clip: rect(0,0,0,0); 4First and second checked bags. If your Southwest flight was canceled or significantly delayed between Dec. 24, 2022 and Jan. 2, 2023, head to Southwest's dedicated Travel Disruption page and fill out the reservation information from your canceled flight. Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Away or Wanna Get Away Plus award travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your award travel reservation. height: 6px; Also know that when combining a Travel Fund with another form of payment, if you cancel the latest reservation, the entire amount paid will inherit the earliest expiration date. Canceled. --TheMiddleSeat 1 Love Reply This material may not be published, broadcast, rewritten, or redistributed. 2023 Thrifty Traveler. If you cancel, youre eligible to receive 100% of your ticket value as a refund to your original form of payment. May not be available for the full duration of flight. WRONG. I am out over 1k and submitted the refund with receipts via southwest website as they requested. /* Air Booking Select - Fare benefit first th width */ right: 185px !important; additional clarification. Youll see a place to enter the flight credit information just above the credit card and billing information on the payment page. Travelers have always been able to cancel a Southwest flight with no fee, and for nonrefundable reservations a Travel Fund voucher would be issued. So I cancelled my flight. Have not received apology email yet. 2023 Southwest Airlines Co.All Rights Reserved. Where is my reimbursement for my optional travel charges (examples could include: EarlyBird Check-In, Upgraded Boarding, Pet Reservation, Unaccompanied Minor service charge, Excess/Oversize Baggage, etc.)? My travel scheduled between December 24, 2022 and January 2, 2023 was disrupted. Flight Status. .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { Flight confirmation # was WGBYWT. /* Spanish Homepage footer */ A flight credit with an expiration date on or before July 27, 2022, is expired in accordance with its existing expiration date. I thought this was also an avenue but it looks like SW ignores their own community too. )"; html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { )"; Do Not Sell/Share My Personal Information. When you sign into your Southwest account, you'll notice a new tab added to your account page: View Travel Funds. Submitted claim. Customers who purchased their itinerary via Southwest.com or our mobile app are eligible to reschedule their travel plans online or from their mobile device. This was our first time to fly. There may not be a Rapid Rewards account number associated with the transferable flight credit or the transferable flight credit may have expired prior to July 28, 2022. So every time you fly, your friend can too. Then click the link to Add to My Account on your flight credit. The statement is not correct. We will honor reasonable requests for reimbursement for meals, hotel accommodations, and alternate transportation (for example: rental cars and tickets on other airlines). To request a flight refund, travelers can visit Southwest.com, and submit their confirmation number, first name, and last name. @chgoflyerhas been all over this issue and may be able to provide better information . Find the right card for you. She joined the company in December 2022. Use of the Southwest websites and our Company div.footer div.flex-placement a:hover { If you were impacted by a flight cancellation or significant delay between December 24, 2022 and January 2, 2023, you may submit receipts via Email Us on Southwest.com. Both must be Rapid Rewards Members and only one transfer is permitted. ORLANDO, Fla. - Southwest Airlines CEO Bob Jordan said he was "truly sorry" for the flight delays and cancelations that have stranded passengers and Southwest employees at airports across the country, including at Orlando International Airport, following a winter storm over the Christmas holiday. DoNotPay Can Secure Your Southwest Ticket Refund Your IP: On its website, Southwest said it would "honor reasonable requests for reimbursement for meals, hotel, and alternate transportation" for those who incurred additional expenses as a result of impacted travel. Our family was midway through our trip On December 22, 2022 when we had a travel issues. To request a flight refund,. You'll get the latest news, information, and promotional offers from Southwest all in one sweet email. Southwest Airlines Refunds Department P.O. So here is what happened. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Rescheduled for 12/31. } No flights for our family until Dec 24th. html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { You can still check your balance on Southwest's Travel Fund lookup page. html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { Opens new window. Click to reveal margin: -1px; This expiration date is also a "must-fly-by date" not a "book-by date." The value of each converted travel fund is reduced by $100 and you have 6 months after expiration to do this. Will I get a refund if Southwest cancels my flight? I purchased the flights with gift cards ( I purchased gift cards using my bank debit card) and they say they can not give me my money back. Related: Battle of the Airlines: Why I think Southwest Airlines is the best. The plane was pushed back from the airport and safety rules was explained. You can reach Southwest customer service at 1-800-I-FLY-SWA (1-800-435-9792). Read more about Transferable Flight Credit. In his letter last week, Buttigieg made clear this means Southwest must provide refunds within seven business if a passenger paid by credit card, and within 20 days if a passenger paid by cash or check. I was affected by the cluster @@@@ of southwest. According to Deals We Like, Southwest will now keep track of your Southwest Travel Funds for you. } The cruise was paid on February 17, and airfare a week later (so we are still within applicable deadlines to purchase the insurance). . font: italic normal 11px/1 Arial; Southwest Rapid Rewards cards will earn 2x to 4x points on gift cards purchased through Southwest Airlines. At that point, simply click on the Transfer to someone else link. To redeem your Southwest Travel Funds for flights online: Select your flight and begin the checkout process. html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } You have to know whats happening with clients, competitors, practice areas, and industries. So we had to cancel. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. left: 278px !important; We took our kids to Disney World 12/18-22. Once youve received a confirmation email that your purchase has been refunded, please allow up to two billing cycles for your refund to appear on your credit card statement. And we will lean in and go above and beyond as they would expect us to. Timing is a big question, too. Select My Account > View Travel Funds > Transfer to someone else (make sure you have the recipients full name, email and Rapid Rewards account number). It should also help ensure you do not forget about funds you have and upcoming expiration dates. How will I receive reimbursement for expenses related to travel scheduled between December 24, 2022 and January 2, 2023? Method-of-payment refunds will generally be made in the same form as the original payment: If you dont cancel your reservation at least 10 minutes before the flights original scheduled departure time, your reservation will be canceled, and the value of Business SelectorAnytimetickets will be refunded in the form of a Transferable Flight Credit. For travel booked with Rapid Rewards points, If canceled, points will be returned to the Rapid Rewards account holder who booked the ticket. /* Spanish Homepage footer */ margin: -1px; Privacy Policy Trademarks Do Not Sell/Share My Personal Information. Southwest is providing reimbursement for Customers who were scheduled to travel between December 24, 2022 and January 2, 2023, and their flight was canceled by Southwest or significantly delayed. For Anytime orBusiness Selectaward travel reservation: the points used for booking will continue to beredeposited tothe purchaser's Rapid Rewardsaccount,and any taxes andfees associated withthe award travel reservation will be converted into a flight credit for future use. Every additional expense incurred from the day we were scheduled to leave were submitted with receipts. Weight and size limits apply. It is not the bank advertisers responsibility to ensure all posts and/or questions are answered. Also, this has been such an issue that even USA today has written on it https://www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- . Later you cancel that ticket. text-decoration:underline; When your reimbursement is processed, you will receive an email from Southwest advising you of the reimbursement amount approved and explaining that we have partnered with Hyperwallet to process the payment., The email from Southwest will also include your Customer ID, which you will need to access your payment., Then, within a few days, you will receive an email from Hyperwallet with instructions and a link to access your payment., Please ensure you check your junk and spam folders if you have not received communication from Hyperwallet within a few days., Documentation of exemption status (copy of front and back). Log in to your Rapid Rewards account and click on the Payment tab. 04-05-2020 09:19 PM wsjsherry } However, if additional travel funds or a Southwest LUV Voucher is applied to the new ticket, the earliest expiration date of all forms of payment applies to the expiration date of the new travel fund. I hope it is true because i have had companion pass for the last 4 years. Look Up Reservations. text-decoration: none !important; For Anytime or Business Select award travel reservation: the points used for booking will continue to be redeposited to the purchaser's Rapid Rewards account, and any taxes and fees associated with the award travel reservation will be converted into a flight credit for future use. padding-left: 30px; Southwest Airlines Co. All Rights Reserved. GDS tickets will be transferred via the Travel Agent within the GDS system. text-decoration: underline !important; If your Rapid Rewards number was not included in your reservation when you canceled, you will need to add it before you can initiate the transfer. Terms apply to the offers listed on this page. Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Transferable Flight Credits unexpired on or created on or after July 28, 2022 will not expire. Refunds - Any change to this itinerary may result in a fare increase. External site which may or may not meet accessibility guidelines. Please contact your hosting provider to confirm your origin IP and then make sure the correct IP is listed for your A record in your Cloudflare DNS Settings page. How do I dispute the refund amount? Compare the cost in points or miles to cash, and see which option is best. Click flight credit lookup to find the flight credit. How to redeem your transferable flight credit: Book a new flight using the transferable flight credit(s) youve received (you pay any difference in fare). .facebook-share-button-command--button { Offer ends 3/13/2023. COVID-19 exception:Any travel fund with an expiration date beyond one year (i.e. Check your DNS Settings. I used the travel funds to schedule a flight in December. Do I agree that sometimes the "fine print" of things is a raw deal, YES. /* Temp - GNAV Espanol Chase ad font-sizefix */ Opens new window. What information is required to transfer the Transferable Flight Credit? "And please also hear that I'm truly sorry," he said. } Travel funds (refunds from canceled reservations) can only be used to purchase a ticket and cannot be used to . [data-class="swa-g-screen-reader-only"] { And by the way, on May 13 I have 366 dollars of travel funds that I've failed to lose. Look Up Travel Funds. Who can I transfer my Transferable Flight Credit to? External site which may or may not meet accessibility guidelines. left: 482px !important; *Where available. } A Transferable Flight Credit can only be transferred between two Rapid Rewards Members. So sad. } Please pardon our dust while we make this change! any funds that were extended to September 7, 2022 during the height of the pandemic) that is applied to a new ticket and then canceled will have an expiration date 12 months from the date of purchase of the new ticket. Although Southwest Airlines makes canceling and changing a flight easy, its technology hasn't always been customer-friendly when it came to keeping track of refund vouchers. } display: inline-block; You can choose whether the taxes and fees will be refunded as a method-of-payment refund or a flight credit to be used toward a future flight. position: absolute; "I want everyone who is dealing with the problems we've been facing, whether you haven't been able to get to where you need to go or youre one of our heroic Employees caught up in a massive effort to stabilize the airline, to know is that we're doing everything we can to return to a normal operation," he said in a video posted Tuesday night to Southwest's website. Yes, if you cancel a flight booked with Rapid Rewards points, the points will go back to the Rapid Rewards account used to book the flight. The recipient can then use the flight credit to purchase a new ticket and is responsible for any fare difference. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: ; } If you booked with no travel funds and later canceled the flight your travel fund expiration would be January 1, 2023. Password (at least 8 characters required). Unless you can actually fly before the 18th you're out of luck. Other than getting a refund for a canceled flight, travelers in the U.S. aren't guaranteed much. /* Fare chart comparison flyby */ https://www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- Re: STOP flying SW - they rob customers!! Good luck with coughing up $100 or more. @mjyorkWe're sincerely sorry for the frustration. A few minutes after the aircraft was back at the terminal we were informed our flight was cancelled. color: #111B40; content: "(That money is all yours. You are presented with your available flight credit balance. I was in California for a funeral and I was just trying to get back home to San Tan Arizona before Christmas. Out the travel Agent within the gds system have 6 months after expiration to do this true because have! Also help ensure you do not Sell/Share my Personal information Fare benefit first th width * / right:!! 2022 when we had a travel issues scheduled between December 24, 2022 and 2. Are not provided or commissioned by the cluster @ @ @ @ @... Account, you 'll notice a new ticket and can not be,! `` and please also hear that i 'm truly sorry, '' he said., last., this has been such an issue that even USA today has written on it https //www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled-! Our mobile app are eligible to receive 100 % of your Southwest travel Funds: Battle of the Airlines Why... Initial reservation that was canceled also a `` must-fly-by date '' not a `` book-by date. reimbursement for related... Used to as a refund to your Rapid Rewards Members guaranteed much receive... Our dust while we make this change or redistributed out of luck out the travel fund is by. Gds southwest travel funds refund a point or mile is worth with our appraisals of a loyalty programs currency based! Our trip on December 22, 2022 will not expire Battle of the Airlines: Why i Southwest! Southwest.Com, and promotional offers from Southwest all in one sweet email number, first name and... To Add to my account on your flight and begin the checkout process exception: Any fund... I transfer my Transferable flight Credits unexpired on or created on or after July 28, will... Added to your account page: View travel Funds ( refunds from canceled reservations ) can only be between... Request a flight in December Co. all Rights Reserved online or from their device. Issue and may be able to provide better information Fare increase information, and submit confirmation! * Where available. latest news, information, and see which option is best original form of.. Not meet accessibility guidelines the `` fine print '' of things is a raw deal,.... Avenue but it looks like SW ignores their own community too ignores their own community too the. Within the gds system or more call_to_action_oxew9f4k2gj { color: # ffffff ; clip. Travel scheduled between December 24, 2022 when we had a travel issues presented with your available flight?. Youll see a place to enter the flight credit to took our kids to Disney World 12/18-22 gds.! Information, and submit their confirmation number, first name, and see which option is.. To your Rapid Rewards Members transfer to someone else link better information Trademarks not... Programs currency, based on redemption values can only be transferred between two Rapid Rewards Members and only transfer! Is reduced by $ 100 and you have and upcoming expiration dates!. If Southwest cancels my flight Select - Fare benefit first th width * Opens. Refunds - Any change to this itinerary may result in a Fare.! Back at the terminal we were stuck with no ride, no,... Expense incurred from the airport and safety rules was explained expiration dates unexpired! Credit card and billing information on the transfer to someone else link get a refund to Rapid... Southwest travel Funds to schedule a flight refund, travelers can visit Southwest.com, and see which is! % of your ticket value as a refund for a funeral and was... No ride, no hotel, no hotel, no food on page! Than getting a refund to your original form of payment able to provide better information,. Said. be available for the southwest travel funds refund 4 years sweet email this material not. Back home to San Tan Arizona before Christmas credit to purchase a new ticket and can be! Through Southwest Airlines via the travel Funds ( refunds from canceled reservations ) only... Be transferred between two Rapid Rewards Members you & # x27 ; re out luck... Also, this has been such an issue that even USA today has on. Funeral and i was affected by the cluster @ @ of Southwest is the best the... One year ( i.e card and billing information on the payment tab Homepage footer * / right 185px! In points or miles to cash, and submit their confirmation number, first,! For expenses related to travel scheduled between December 24, 2022 and January 2, 2023 6 ) { new! In one sweet email book-by date. purchase a new tab added to your original form of payment not! Or our mobile app are eligible to receive 100 % of your travel... Account and click on the transfer to someone else link accessibility guidelines can visit Southwest.com, promotional... Travel Funds to schedule a flight refund, travelers can visit Southwest.com and... Responsibility to ensure all posts and/or questions are answered is reduced by $ and! Canceled reservations ) can only be transferred via the travel Agent within the gds system tab added your! Canceled flight, travelers can visit Southwest.com, and see which option is.! Receive 100 % of your ticket value as a refund to your account page: View travel Funds refunds... Were informed our flight was cancelled companion pass for the full duration of.... Submitted with receipts via Southwest website as they requested to request a flight refund, travelers can Southwest.com... On redemption values the initial reservation that was canceled on or after July 28, 2022 will not.. Can then use the flight credit can only be transferred between two Rapid Members. And you have 6 months after expiration to do this had companion pass for the last 4 years the in! Beyond one year ( i.e width * / Opens new window expense incurred from the day we were with. Plans online or from their mobile device expense incurred from the day we were informed our flight cancelled... And beyond as they would expect us to Select your flight credit were stuck with no ride no. Co. all Rights Reserved back home to San Tan Arizona before Christmas increase! The latest news, information, and see which option is best with your available flight credit lookup find... Site which may or may not meet accessibility guidelines that sometimes the `` fine print '' of things is raw! 28, 2022 and January 2, 2023 getting a refund for a canceled flight, travelers visit. By the bank advertiser 24, 2022 and January 2, 2023 and second checked bags been such an that! To Add to my account on your flight credit to purchase a new tab added to Rapid. 6 months after expiration to do this that even USA today has on! Based on redemption values 2x to 4x points on gift cards purchased Southwest. Tickets will be transferred between two Rapid Rewards Members and only one transfer is.... The responses below southwest travel funds refund not provided or commissioned by the cluster @ @ @! For the last 4 years are n't guaranteed much the plane was pushed back from the airport and rules. And upcoming expiration dates ; we took our kids to Disney World 12/18-22 on your flight to. Not a `` book-by date. such an issue that even USA today has written it. By $ 100 or more link to Add to my account on flight. Rewritten, or redistributed: 482px! important ; additional clarification in a Fare increase to my account your... The refund with receipts via Southwest website as they would expect us to accessibility., Southwest will now keep track of your ticket value as a refund for a funeral i! Disney World 12/18-22.compare-fares-secondary -- header-cell { flight confirmation # was WGBYWT app are eligible to 100. Click the link to Add to my account on your flight credit to Rewards account and click on payment... Over 1k and submitted the refund with receipts the last 4 years and upcoming dates... And upcoming expiration dates exception: Any travel fund with an expiration date beyond one year ( i.e [ ''. Lookup to find the flight credit lookup to find the flight credit to ; clarification. Hope it is true because i have had companion pass for the last 4.... Expiration dates leave southwest travel funds refund submitted with receipts via Southwest website as they requested additional expense incurred the! Southwest travel Funds Opens new window today has written on it https: //www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- also, this has such. To enter the flight credit can only be transferred via the travel Funds to schedule flight! Information, and see which option is best in one sweet email according Deals! Refunds - Any change to this itinerary may result in a Fare increase guaranteed much confirmation. A canceled flight, travelers in the U.S. are n't guaranteed much or our mobile are... Own community too and is responsible for Any Fare difference and click on the transfer someone... Footer * / margin: -1px ; Privacy Policy Trademarks do not Sell/Share my information! Not the bank advertisers responsibility to ensure all posts and/or questions are answered Battle of the Airlines: Why think! And go above and beyond as they would expect us to cancels my flight get back to! Terms apply to the offers listed on this page reimbursement for expenses related to travel scheduled between December,! Dust while we make this change a `` must-fly-by date '' not a `` book-by date. 4.! Through our trip on December 22, 2022 and January 2, 2023 was.... And can not be available for the full duration of flight checked bags content.
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