Our new home is simpler and it's our own space. It was a major repair. Do I have any legal remedy here? Our continued improvement is dependent on your feedback. [protected]. Our spacious new homes are built in amenity-rich communities across the US, providing the safety and privacy of your own home along with convenient access to nearby cities for work and leisure. Before Brandon, we met with somebody the day before. However, we are happy to hear you had a good experience with the other members of our team and that you are enjoying your home and community. This is not an offer to lend. Buyers can browse the website for LGI Home communities in their area and speak to an expert to help find or design the home of their dreams. It was very weird. He said he communicated to the building manager. The front door doesn't close all the way, you can see that it's not hanging properly. No stress, no hassle, they take care of their customers. Weve had our home almost 2 years but all the cracking, repairs, and squeaks it seems much longer. I'm an immigrant. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. They are not being very helpful. The flooring was installed over a 1 1/2 day period and was not installed properly. Rick is the biggest problem that LGI has. Their satisfied homeowners give them an average rating of 3.8 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. CompleteHome is LGI Homes trademark home design. B.1002074. Stay away from this builder. They want to have a meeting with me & the wife to discuss it. A lot of people have these high expectations and a lot of people can complain about little things. We were only out a couple of hours that it was actually down so it really wasn't too bad. The non progress of our home is Amazing, we have to rent now for at least 3 months before our easy move in home, well it is still just a cleared lot. It's not square, the bottom is rubbing and the top is out maybe half inch in the top. With all the closing costs and everything they covered, LGI was a no-brainer. Each day, the damage spreads further as the floor boards continue to crack and fall apart. Advertised sample monthly payments are based on principal and interest only. We were in the process of buying a house and we were looking. LGI uses a unique building model that helps streamline processes without sacrificing quality. And my apartment went back to rent November 25th. Loved LGI homes. Square footages are approximate and may vary in construction. We are sorry that we were unable to find the right home for you at this time. It creates luxury homes in vibrant communities in states all across the U.S. For more information about reviews on ConsumerAffairs.com please visit our LGI told us that our home would be ready by Sept. originally December 4, 2022 my wife and I met with Sales Executive guy Mr. Steven Gonzales at his office 18721 Quiet Range Dr. Elgin, Tx 78621 about buying a new home from LGI Homes. Submit a complaint and get your issue resolved. LGI Homes responded: Hi Mudita, We are concerned by your review, as this is not the typical experience with LGI Homes. LGI Homes - Customer Portal Welcome Type in the Address # and the first name of the street that you live on for your user name. For the most part, the reps were good. Because I have to give two months notice to my apartment. So I told him my situation, I have to give them two months notice, so make sure. Hi Linda, we appreciate you taking the time to leave us with your feedback so that our team can identify additional training opportunities. The rep was off one day or helping another customer and he had a supervisor who knew my name and situation. Our continued improvement is dependent on your feedback. I cannot find a customer service number online either Hi, thank you for sharing your feedback with us, as we are always striving to improve. We had some issues with finishing touches like the drywall that were a little harder to get addressed than they should have been. That was completely fine. We offer a 10-year structural warranty and a one-year warranty on most other components. Several months later the flooring was coming up throughout the home. At LGI Homes Active Adult, our warranty is our promise to deliver the quality and responsiveness you expect. In all my years of working with builders in the area, I've never experienced such dishonest and unethical behavior. Our homes come with a 10 year structural warranty, as well as a 12 month workmanship warranty, to provide peace of mind for any unexpected issues. He said, Oh, it might take a couple of hours. And since I took the day off from work, so I went along with him. The bedrooms had carpet and I don't like carpet. But they took pictures of the air conditioning unit and everything was fine. There were still some things not done. Hi Regina, we are disappointed to hear you had a less-than-exceptional experience with your home and our team. I'm not looking for gutters, just the deflectors on the roof to match the neighboring houses. If you would like our construction team to address any items within your home, please submit a warranty claim to our team via the online warranty portal. I have a circuit breaker that trips on almost a daily basis. Hi Mildred, thank you for choosing LGI Homes for your first home purchase! Like any home there are some things we are addressing to get corrected - but overall are happy with the decision we made to go with LGI Home. LGI Homes responded: We take pride in the quality of our homes and we are disappointed that you are unsatisfied with the finishes in your home. LGI Homes Maryland, LLC. They've been really good at getting out here and taking care of what needed to be taken care of, like the air conditioning and the plumbing. Thank you. This browser is no longer supported. Hi Derek, thank you for taking the time to leave a review! I liked the way it was designed. While the house was being built, our communication with LGI was very minimal. Initially, lack of responsiveness to things being identified as issues during construction. I came over here and I liked the community. Promptly send someone to check out the system to figure out why the furnace is not putting out any warm air. He never even apologized for giving me false information. NV License No. But all in all, it was not a bad experience. It's right after you sign some papers, and you give up your interest money. We drove by, saw LGI, and we swung in there and talked to somebody one day. I initially talked to one guy. I was in contract to buy a SFR property in Charlotte, North Carolina and had paid a $5K earnest money deposit. It was one of the other builders. This is not typical on all transactions, but it is an option for select homes and communities. I saw LGI Homes in one of the communities that was already built in Charlotte. 1962 Amber Sweet Circle It goes against our guidelines to offer incentives for reviews. We are happy to hear that you had a great overall experience with our team. We may also collect such information in the event you make a claim under your Warranty. How do I know I can trust these reviews about LGI Homes? It was closed on in March 31st 2021. Hi Claudine, we are sorry to hear about the issues you've been experiencing. And Thomas, the building manager, was also very supportive, very open about everything. The actual structure of townhouse is fine. Oh, and I bought this property through RWN (Real Wealth Network). Note: If you call please leave a message and I will call you back or just send someone out to take a look please and time. Unfortunately, at that time, I didn't have the down payment so I had to wait. They know that I was putting 10% down, when we were close for closing, they told me I need 20%. This is not an offer to lend. He should not be in a position where he communicates with people at all because he's a liar and he's rude. LGI Homes is a new home builder that builds homes and communities in more than 20 states across the country. We're gonna close it next Monday, which was November 11. We reached out to them about a problem with our water heater before we even made our first payment and never heard back from them. Our team has reviewed your loan application and are unable to offer you funding at this time. It's about 6K to rebuild on a house that was new when we noticed the problem. The service, the fact the manager lied to my face, broke promises, bad business fast on the build. It wasn't a good experience that three weeks before closing. Please send your information and a brief summary of your question to customercare@lgihomes.com so that we can point you to the correct contact. Rosann Boyett Garcia Once I was here, Philip handled all of the loan stuff, and he was extremely professional. But that was completely false because the $1,000 that I put towards escrow did not go towards my down payment, it went towards closing cost. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of LGI Homes. I acknowledge that an LGI rep is coming again to look at the flooring today. Thank you for choosing LGI Homes! If you haven't already, please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. I get using not as expensive materials and doing stuff like ceiling fans. Thank you. They don't pull out smoothly, so they said they have to order some parts and they're going to come back again next week. It felt like either he was doing me a favor. It was a great thing for us to wait as long as we did because of all of the things that we were able to get in line before we actually took over the payments. Thanks for reading! 6/26/2021. Carlos Franco 6 reviews US Updated Feb 4, 2023 Ft. Myers - Carrie Budds saved the day on our deal! I am unable to login to the account for my home due to the previous owners having it set up and not relaying the information. Please let me know, I would be more than willing to start an action law suit- LGI Homes is a premium home builder. Then he started saying that they never do that, even though OEC said that they do it all the time. I had to wait for those floorings to be installed before I could physically move in. I had told him one day that I wanted to come into the house, and he met me here. Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. Hi Crystal, we are disappointed to hear you are having issues with your home. LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the homes other features and amenities. These townhomes are brand new and it is unfortunate to get this kind of customer service. Please submit a warranty claim for any item you'd like addressed by our construction team to our warranty portal at lgihomes.corrigo.com. Rich was able to get the electrician out here the next morning and they fixed the problem right away. We have sent your information to management in order to investigate further. 8770. 2. About Reviews Gallery Locations LGI Homes Do not expect LGI homes to do any warranty work if you buy a home from them! At this point, they are asking for the earnest money back. Copyright 2022 Consumers Unified LLC. Hey, this is not done. One of the ceilings didn't have a panel, so I told him, Hey, panels not there." No. Hi Carlos, we appreciate your review and recommendation. The homes go through a rigorous quality control checklist to ensure all materials are safe and durable. It has such a bad slope that the newly laid grass kept slipping Four times LGI homes warranty service has come out to our home to fix our flooring that keeps lifting up. That's fine. We take pride in our construction, which is why we offer an industry-leading warranty on our homes. But good quality so far. Save your time and buy a better quality home because LGI is not it! Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. LGI Homes will insist that you use their preferred lender - Loan Depot. Their customer service absolutely sucks. I asked them to wait just a few days but they wouldn't listen. These five-star homes are designed to bring adults 55 and older together to lead active lives in desirable suburban areas. Can someone please contact me to speak about this? This is a brand-new house, so they should replace the board. Wow, good information. Our homes come with a 10 year structural warranty, as well as a 12 month workmanship warranty, to provide peace of mind for any unexpected issues. Equal Housing Opportunity LGI Homes, Inc. All Rights Reserved Privacy Policy1450 Lake Robbins Drive, Suite 430 The Woodlands, TX 77380website by redGiant Creative. Hi Alfred, we are extremely disappointed to hear that you have had a less-than-exceptional experience with LGI Homes. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. We appreciate your feedback, as we are always striving to improve our process. They were apprised of my situation. To provide you the best experience, our website uses features that are not supported by your current internet browser. Hi Robert - we are concerned by your review and have sent your information to our team for further investigation. It was very stressful for me mainly because the closing date was not confirmed until two days before. However, during the 11 months, we posted warranty service requests on the LGI website, as instructed by LGI. Hi Jennifer, we are happy to hear you were able to move into your LGI home at a time that worked best for you and your family. We bought an LGI home in McMinnville, OR in October, 2020. The community is great, great job with the sales person who help me Mike, but when now the person who is charge of the walk thru Eric at the time made he first contact I was advised to contact him later due to the holidays he stop answering the phone then at the sales office I was told to Contact Miguel Carrillo he even gave me a time an date that he could be here ask me to text him as well, he never show up never reply back to any of my texts messages. Congratulations! But since he was busy, some other representative took over. And like Nahon, he and his partner, Kyle Miller, can't get LGI's warranty to kick in. Until after several calls/texts. Even though I had a set appointment. If you have any other items you'd like addressed by our construction team, please submit a warranty claim to lgihomes.corrigo.com. We finally got in touch with our construction manager five days before we closed. Square footages are approximate and may vary in construction. I offered to increase my deposit, pay them a penalty etc etc but to no avail. In the meantime, if you haven't already, please submit any warranty items you may have to our online warranty portal. Do walkthroughs of your home during the different phases of construction. Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice. I will never recommend this company to anyone. I rate the quality of construction as a 4 out of 5. LGI Homes is the leader in community building and has extended its reach to create active adult communities all across the nation. Some of the cabinets in the kitchen were scratched and I pointed them out. And the first time I talked with Lawrence, I felt good about him, the way he spoke, the way he showed respect, humility, dignity, and how he showed LGI is what you need. Richard Day No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. And we didn't even know that this house was supposed to be closed. There was a big communication gap. After we saw the property and signed a contract on the same day we sat down for the paperwork and nothing had been exaggerated. If you have any items you'd like addressed by our team, please submit them to our online warranty portal if you haven't already. We are elated to hear about your homebuying experience with our team. It would be nice to do a two-week walk so that the construction manager could see what our concerns are. Very cheap doors and windows. Ready to move into your perfect new home? LGI Homes has various neighborhoods conveniently located throughout Florida, a short drive from major metropolitan areas in quiet communities. I thought the cost was out of my range and he assured me that it wasn't. Located near Callahan, this one-of-a-kind neighborhood allows you to indulge in an enriched lifestyle where natural beauty and exquisite design unite to create a truly unique lifestyle. So when I first looked at my current house, it was all frame. and water is coming in. Homes pictured may not be available at the lowest advertised price and may display upgraded landscaping, decorative items, suspended lighting, furniture and enhanced interior paint which are not available for purchase even upon additional payment. She came to fix it but couldn't do it. Repair it. Finally.. 4. In the beginning, he was communicative, the first couple of days or first few weeks, at least. I cannot in good conscience recommend LGI homes. We apologize for any lack of communication from our team, as that is not the typical experience with LGI Homes. I went over there and I talked to them. They're working on replacing it. Find out how we combat fake reviews. Planks were broken because they were too long when installed. I have an important question to ask them regarding the defective hardie board siding installed on my house. Some of the other builders don't include a garage motor, the front lights by the garage, and mailboxes. Crack started showing up around 2nd year in house and now it is visible throughout the exterior walls. Thank you. I now realize why they have stalled -- in Or, you must file a complaint within 1 year of occupancy. We take pride in our construction, which is why we offer an industry-leading warranty on our homes. Without her we would not have been able to complete the transaction on schedule.Even after the fact Carrie reached out via phone and email to see if there was anything she could answer for us. It prides itself on expert craftsmanship and using high-quality. On the back of the house, there are no rain Deflectors on the roof above the air conditioner or back door. 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