Daisy2016 Forumite. Am I eligible for Employment & Support Allowance (ESA)? What you have difficulty with, or cant do at all - for example, leaving the house, socialising, cooking. Unweighted base: all respondents (n=1133). However, over half (53 per cent) did not seek any additional support. Reasons for preferring a telephone assessment included finding it easier/more comfortable, not needing to travel and it feeling less stressful. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Claimants were asked whether they experienced any technical issues during the call. One in five (20 per cent of) claimants spoke to a friend or relative. The PIP assessment with questions on mental health is not based on the mental health concern you are facing. As figure 19 shows, the estimated probability of a claimant who was awarded PIP preferring a telephone assessment was 61 per cent compared to a 26 per cent probability or preferring face-to-face after controlling for other variables in the model. The most common topic that claimants felt was difficult to discuss was their mental health (14 per cent), followed by claimants physical health or disability (11 per cent). Of the 25 per cent of claimants who said they were dissatisfied with the assessment, the most commonly reported feedback was dissatisfaction with the assessors behaviour (38 per cent), including the assessor not appearing to listen, understand or was perceived to be unhelpful or uncaring. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. The remainder were added to a group awaiting a face-to-face assessment (once COVID-19 restrictions allowed) rather than be deemed fit for work or fit for work-related activity on the basis of a telephone assessment (hereafter referred to together as claimants awaiting further assessment). Fifteen per cent expressed a preference for video assessments, while 5 per cent said they had no preference. You can score enough points and get either the daily living part, the mobility part, or both. The frequency of the other requests was too small to report on the outcome quantitatively. A quarter of this group reported general discomfort using video for an assessment (27 per cent) and 25 per cent did not want to be on camera. Most commonly this was problems with holding the telephone or using a loudspeaker (13 per cent). This assessment is also not depending on your medical treatments. Be yourself; you want them to see you how Home PIP, DLA, and AA If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. What do you put on a PIP form for depression? Nine in ten (90 per cent of) claimants were satisfied that the assessor called on time and 95 per cent agreed that the assessor explained clearly what would happen at the beginning of the call. When taking these other characteristics into account, claimants who were disallowed had only a 17 per cent predicted probability of preferring telephone compared to a 70 per cent probability of choosing face-to-face. In total, three quarters of PIP claimants (75 per cent) were satisfied with how the telephone assessment was conducted. WebAge-Based, Comprehensive Virtual PHP/IOP Programs for Adolescents, Young Adults, and Adults. This appointment letter will be given by Atos & Capita. hello. 30 September 2020 at 8:04AM in Disability money matters. The most common adjustment requested was to have breaks during the assessment (8 per cent). Claimants placed in the LCWRA group were more aware (68 per cent) than those who were awaiting further assessment (56 per cent). When asked, 56 per cent of claimants said they would feel comfortable with having a video assessment in the future. PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! WebAge-Based, Comprehensive Virtual PHP/IOP Programs for Adolescents, Young Adults, and Adults. Tell us how often this happens and how it affects you. Eighty-three per cent of claimants experienced no technical issues during the call. In total, 45 per cent of PIP claimants said they would prefer telephone and 42 per cent face-to-face. This report presents the key findings from the surveys of claimants who took part in a telephone health assessment as part of their benefit claim for Personal Independence Payment, Universal Credit (UC) or Employment Support Allowance (ESA). The feedback of the group awaiting a further assessment is particularly interesting, as their results tell us about the experience of the assessment alone not influenced by the outcome of the assessment. Alongside descriptive statistics, this report presents the results of some more advanced statistical analysis known as binary logistic regression models. When asked if anything could have improved their experience of the assessment, around half of PIP claimants (51 per cent) and three quarters (72 per cent) of those undergoing WCA did not feel any changes were necessary. This analysis focussed on the same five variables (namely, assessment outcome, previous experience of face-to-face assessments, age, gender and health conditions) to establish which are good predictors of claimants channel preference. Nearly all claimants across both surveys (PIP 90 per cent, WCA 89 per cent) recalled receiving a communication before the appointment giving details of the assessment, typically in a letter or phone call. Men were also more likely to prefer a telephone assessment over face-to-face (54 per cent) but this was only twice as high as their predicted probability of preferring face-to-face (28 per cent). According to DWP records, two thirds (66 per cent) were making a new claim while the remainder were undergoing a reassessment. However, these figures should be taken as indicative given the small number of claimants involved. In contrast nearly all of those who said they preferred telephone assessments or were placed in the LCWRA group said they felt able (98 per cent and 97 per cent respectively). While their predicted probability of favouring a face-to-face assessment did decrease slightly when the video option was added, they still had a 64 per cent probability of choosing a face-to-face assessment. Most claimants (87 per cent) experienced no technical difficulties during the call. With this choice of video introduced, claimants who had originally expressed a preference for a face-to-face compared to telephone assessment were most likely to stick to their view (83 per cent of this group continuing to say that was their preference) whilst those previously preferring a telephone assessment were more likely to shift view with 77 per cent continuing to choose a telephone assessment and 16 per cent switching to choosing a video assessment. Asked as an open question in the survey. Claimants who went on to say that they preferred face-to-face over telephone assessments were less likely to report the information as helpful (84 per cent) than those who preferred telephone (92 per cent) or expressed no preference (93 per cent). As a claimants assessment outcome appears to be the largest driver of telephone or face-to-face preference, the preference of these claimants may change once a decision has been made but when controlling for their previous assessment experience, gender, age and health conditions, the difference between their likelihood to favour telephone (44 per cent) or face-to-face (36 per cent) assessments is not significant. If you plan to travel by taxi, you must get the assessment centre to agree to this before your assessment. Again, logistic regression was used to understand better the factors that explain claimants preference for each of the three assessment channels over the other channels or having no preference. Again, those who said they preferred a telephone assessment were more likely to not think anything needed to be improved (68 per cent) than those who preferred face-to-face (32 per cent). This analysis was used to explore how individual characteristics impact claimants likelihood of preferring different assessment channels. In addition, claimants were asked to identify any topics in relation to their condition that they found difficult to talk about over the telephone. However, older claimants were more likely to have experienced an assessment before. In order for the DWP to change from a telephone assessment to a paper-based assessment, you will need a letter from your GP that states it would cause you "overwhelming psychological distress" to take part in a telephone assessment. The assessments previously took place face-to-face and due to COVID-19 pandemic have recently moved to telephone. whether they were told to expect a letter from DWP. Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics. Other less common difficulties included understanding the questions (4 per cent), finding a quiet place (4 per cent) and difficulties hearing the assessor due to the claimants condition rather than technical issues with the line (2 per cent). Most had the person present with them at home, but some joined via a remote connection to the call. Do be advised that the 'DWP' call handlers are not PIP advisers. WebIntroduction. So for example we can estimate the impact of PIP award on channel choice independent of co-factors such as age and health. Again, logistic regression was used to understand better the factors that explain claimants preference for each of the three assessment channels over the other channels or having no preference. Women were more likely to report those other difficulties than men (23 per cent, compared to 16 per cent). How can I appeal a decision about my benefits? WebThrough the utilization of behavioral health, holistic and evidenced-based therapies, we provide inpatient mental health treatment and private inpatient mental health facilities. Younger claimants were more likely to have used video calls (83 per cent of those aged 35 or younger) than older claimants (47 per cent of those aged 55 or older). Over six in ten claimants (62 per cent) had experience of a video call. Women were again most likely to prefer a telephone assessment (58 per cent probability) and have much lower predicted probability of a preference for face-to-face (21 per cent). We explain the following: Firstly, you shouldnt expect the PIP assessor to be favourable towards you. Those who said they prefer telephone assessments were also more likely to be satisfied with the assessment (94 per cent, compared to 49 per cent of those who prefer face-to-face assessments). Atos and Capita are obligated to administer PIP medical assessments with questions on mental health to people who are applying for this benefit program. PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. 63 replies 18.3K views. The PIP assessment questions on mental health will be asking about the degree of assistance you need in daily activities. Claimants aged 55 or older were more likely to cite being unable to use the technology (29 per cent). Those preferring a telephone assessment most commonly cited not needing to travel as a reason for their choice, as well as finding telephone assessments easier or more comfortable or less stressful. Twenty-six per cent of women reported finding some topics difficult, compared to 19 per cent of men. Notably, nearly eight in ten (79 per cent) of those who said they preferred a telephone to a face-to-face assessment also said that there was no need for further improvements, compared to half (51 per cent) of those who preferred face-to-face assessments. Additionally, claimants who did not report mental health conditions were more likely to agree that the assessor listened to them and understood them (81 per cent) than those with mental health conditions (74 per cent). We and our partners use cookies to Store and/or access information on a device. Daisy2016 Forumite. Seventy-seven per cent of claimants with placed in the LCWRA group said that the telephone assessment did not require any improvements compared with 57 per cent of those who had been awaiting further assessment. Previous experience of face-to-face assessments did not have a significant effect on the likelihood of preferring a telephone or video assessment. The psychological examination will be asking your thoughts and feelings about your present concern. Nearly all claimants (99 per cent) who were joined by someone else for the call said they found their support either very or somewhat helpful. Helping you understand, manage & improve your mental health and money issues. Claimants who recalled receiving communication were asked whether any other information would have been helpful prior to the assessment. Most people have to take the PIP medical assessment with questions on mental health to get this benefit program. a friend of mine has been on pip for 2 years. Women were also more likely (66 per cent) than men (56 per cent) to report using video calls in the past. Nine in ten (91 per cent of) claimants said they received this information. you can't plan a route to an unfamiliar place yourself. The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. Claimants were then asked which option for the assessment they would prefer if they had three choices: video, face-to-face and telephone assessments. Men and claimants aged under 35 were more likely to seek additional support. All individuals who apply for either ESA or UC due to a health condition and/or disability complete a capability for work questionnaire and provide medical evidence as part of their claim. Its based on the results of over 250 responses to our readers survey which is still open. Claimants who were awarded PIP were more likely to be aware (70 per cent) than those who were disallowed PIP (51 per cent). Babyroobs is right they are turning down more than they award at the moment so just be prepared to make a mandatory reconsideration. A fifth (21 per cent) said they would be comfortable with a video call as it would allow them to complete the assessment at home. Unweighted base: Claimants who had third person support only (n=240). The WCA survey was conducted in two waves between 18th August 11th October 2020, with new and repeat claimants who had a WCA telephone assessment between May and July 2020. Models were also estimated where the relationship between claimants gender and claimants previous assessment experience were allowed to vary between different age groups. I first applied for pip back in 2016 and was awarded a paper based award . This group is referred to as the unknown outcome group. They are there to ask you questions and are not there to ensure you get PIP. If your overall health is getting better, your award will be minimized or stopped. You can learn more about having an assessment at home by buying this book on this website. 30 September 2020 at 8:04AM in Disability money matters. Other reasons included wanting face-to-face contact (24 per cent), questions not being tailored to claimants circumstances (21 per cent) or general discomfort or emotional difficulties undergoing the assessment (19 per cent). That's why benefits like Personal Independence Payment (PIP) can make such a difference. Women were more likely than men to say that telephone assessments are easier and more comfortable (69 per cent, compared to 58 per cent respectively). 63 replies 18.3K views. Any reported differences in opinion by claim outcome should therefore be interpreted with this in mind. If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing One in five (20 per cent) spoke to a friend or family member, while others spoke to a social care or support worker, GP, other health professional, charity or support group workers or Citizens Advice. WCA survey respondents were also asked about adjustment requests. The out-of-work benefit those who have a health condition and/or disability that restricts their ability to work comes in the form of either ESA or UC. This type of response was more common for women (41 per cent) than men (31 per cent). Those who were awarded PIP tended to express higher levels of agreement with the two statements. Claimants were asked whether there were any topics in relation to their condition that they found difficult to talk about over the telephone. Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. For those undergoing WCA, over six in ten (62 per cent of) claimants would prefer a telephone assessment, with nearly one in four (23 per cent) wanting face-to-face. This was most commonly a family member (18 per cent). Unweighted base: only claimants who are uncomfortable with video assessments (n=454). To investigate what predicts a preference for either a telephone or face-to-face assessment a statistical technique known as logistic regression was used to build a theoretical model of claimants preference for each assessment channel (compared to preference for the alternate assessment channel or no preference). Over half (56 per cent) of claimants across both surveys said they would be comfortable conducting an assessment via a video call. Pip telephone assessment experience. Those placed in the LCWRA group were more likely to report doing so (94 per cent) than those who were awaiting further assessment (82 per cent). PIP & mental health; PIP appeal process; to the assessment room and how far you walked (you see some bizarre estimates), how you handled your ID, what eye contact you made with them, whether you looked tense, anxious, withdrawn, etc, how you were dressed, how you took off any coat, etc. You need to show that you need help with activities on more than half the days in a year in order to be eligible for the program. If you want to know how often you have problems with the activities, fill out the form. The PIP assessment considers the claimants ability to carry out activities and how their condition affects their daily life. We explain the following PIP tips: When you receive your PIP assessment appointment letter, you can check with your assessment provider that your assessment centre has everything you require to make you feel more comfortable. Those reporting no mental health conditions would feel more comfortable having a video assessment (61 per cent) than those with mental health conditions (52 per cent). This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. This approach allows us to estimate the relationship between each of these five variables on channel preference, while controlling for the other four factors. A third of these claimants (33 per cent) reported general discomfort using a video call for an assessment, one in five (20 per cent) said they would feel unsure on how to use the technology, and a further nearly one in five said that they would feel too nervous or that they do not want to be on camera (both 18 per cent). You need to show that you need help with activities on more than half the days in a year in order to be eligible for the program. Those with mental health conditions were more likely to prefer telephone than those without mental health conditions (67% compared with 60%). PIP telephone assesment today. Simply use the buttons below to share on your social network. The survey then went on to discuss video calls as an option. WebThose who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). The first survey comprised Personal Independence Payment (PIP) claimants who underwent a telephone assessment to determine their eligibility for the benefit. Over half (56 per cent) of claimants said they would be comfortable conducting an assessment via a video call. Almost two thirds (63 per cent) of claimants had experience of a video call with rates higher among younger claimants. Ask if you can make an audio recording of the assessment. Cost-of-living crisis and your mental health. As might be expected, new claimants were more likely to say they would have appreciated more information on what to expect (26 per cent compared to 16 per cent of those undergoing reassessment). Two thirds (65 per cent) of these claimants found a telephone assessment easier or more comfortable, half (50 per cent) did not want to travel, and four in ten (44 per cent) found it less stressful. Can I cancel something I've done when I'm unwell? Claimants who had initially opted for face-to-face over telephone were least likely to change their view at this stage. They later changed the award because they looked into everybodys claim as they felt they hadnt been When asked why they would feel comfortable with a video assessment, 45 per cent of those expressing this view said it was because of the ability to see the assessor and find it easier to build rapport. For example, those awarded the benefit or with an unknown outcome were more likely to agree that the assessor listened to them and understood them (90 per cent and 83 per cent respectively), compared to those who were disallowed PIP (59 per cent). PIP telephone assessment questions was created by drummer53 I have a telephone assessment tomorrow and Ive been through all the guides but can find anything about what to expect in a telephone assessment, like what Claimants who had gone on to be placed in the LCWRA group and those undergoing a reassessment were more likely to have sought support. Most claimants across both surveys (PIP- 83 per cent, WCA - 87 per cent) experienced no technical difficulties during the call. You need to relate your answer to how it speaks to your concern. Personal Independence Payment (PIP) telephone assessments, Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Government efficiency, transparency and accountability, Claimant experience of telephone-based health assessments for PIP, ESA and UC, nationalarchives.gov.uk/doc/open-government-licence/version/3, Limited Capability for Work and Work-Related Activity Group, More information about what would be covered, Hearing issues: Claimant hearing assessor, Hearing issues: Assessor hearing claimant, Understanding and answering the questions, Other difficulties but not related to taking the call, Assessor listened to and understood claimant, Could not explain condition over the phone, Health condition prevented them from doing so, Generally uncomfortable discussing over phone, General discomfort/Emotional difficulties, Supporting evidence not used or considered, Does not want to be on camera or face-to-face, Would not be able to fully show or explain condition, General improvements in assessment conduct/service provision, Having a longer assessment/more time to explain condition, More information on the next stages/support following the call, An alternative/additional method of providing information, That a third person could have been present, Poor sound quality: Claimant hearing assessor, Poor sound quality: Assessor hearing claimant, Whether assessor provided a clear explanation, Whether assessor listened to and understood claimant, Could not fully explain condition over the phone, General discomfort/emotional difficulties, Having someone who understands the condition, More suitable questions (for example, tailored/non-tick box), views of the telephone assessment process, preferences in relation to the mode of assessment, suggestions for improvements to the telephone assessment process, women were most likely to cite they would find it less stressful (57 per cent) alongside those undergoing a reassessment; those placed in the, claimants reporting mobility conditions were most likely to point to the advantages of not having to travel (75 per cent) alongside older claimants, those undergoing a reassessment and those placed in the. When asked, more than half (56 per cent) of claimants said they would feel comfortable or very comfortable having a video assessment should these be available in the future. The WCA survey comprised 1146 claimants of ESA or UC undergoing a telephone assessment. Unweighted base: Claimants who felt they could not explain their condition only (n=51). Namely, claimants with a PIP award were more likely to prefer telephone over a face-to-face assessment even after controlling for other factors likely to influence choice. You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food Hopefully you will be "lucky" Nine per cent of claimants also reported having a general discomfort discussing information over the telephone but identified no specific topic. Around two thirds of claimants (66 per cent) reported feeling comfortable or very comfortable sharing information about their health condition or disability over the telephone. For those undergoing WCA gender was also a predictor of preference. Those who had their PIP claim awarded and those with an unknown outcome were more likely to agree that they were able to explain how their condition affects them than those who had their claim disallowed (87 per cent and 81 per cent respectively, compared to 58 per cent). Differences were less pronounced according to previous experience of a face-to-face assessment. Around two thirds (66 per cent) of PIP claimants and 79 per cent of those undergoing WCA reported feeling comfortable sharing information about their condition with the assessor over the phone. Reasons for preferring a telephone assessment included finding it easier/more comfortable, not needing to travel and it feeling less stressful. she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. Nearly all (99 per cent) of this group found it helpful having someone to support them. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. The health professional will use this time to listen to you about some aspects of your condition when you are engaging in daily activities in life. You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food This suggests that introducing a video option reduces the proportion of claimants awarded PIP who might prefer telephone assessments from a two-way choice but does not change the views of those who prefer face-to-face or those who were not awarded PIP. This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. If youre already receiving DLA and the DWP asks you to claim PIP there are separate rules. Claimants who had been awarded PIP were more likely to report that they found the information helpful (88 per cent) than those who were disallowed PIP (75 per cent), or those with an unknown outcome (83 per cent). For PIP claimants only the assessment outcome was a significant predictor of claimants preference from a choice of three channels - claimants with an assessment award were more likely to prefer telephone over face-to-face assessments. Claimants were asked whether, given a choice and if assumed safe under government advice, they would prefer face-to-face or telephone assessments. Unweighted base: Claimant sample records (n=837). The data was weighted to be representative of age, gender, type of assessment and assessment outcome. This free money management tool is specifically for people on Universal Credit. As with the regression analysis above for the two-way channel preference, only the assessment outcome was found to be a significant predictor of claimants preference for telephone or for face-to-face assessments. As mentioned before, the PIP assessment with questions on mental health will be focusing on how your mental health condition may be impacting your life. 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