Can TDS help? Tenants have better and improved rights, deposits have to be protected (with penalties up to 3 x the value of the deposit if it isn’t), they have support from TDS if there is a dispute over the deposit return and Agents and landlords have to act quickly and fairly. agreement so there is no need to send the disputed amount to them when a dispute is raised. This information can be found in the ‘repayment request summary’ section of the TDS Custodial App for Tenants. TDS Insured for landlords works on a pay as you go basis, starting from £13.20 per deposit for the life of the tenancy agreement. Now we have situations of timescales, criteria, legislation, reporting, 3rd parties, adjudication, penalties and schemes. Tenancy deposit protection schemes apply to all assured shorthold tenancies that started on or after 6 April 2007 in England and Wales where the annual rent does not exceed £100,000 a year. How TDS approaches disputes involving redecoration. Visit www.rla.org.uk/depositguard for more details. If your landlord holds your deposit (so should be protected in the Insured scheme), the landlord should pay your deposit back within 10 days of your request for the deposit to be returned. The person paying the deposit on the tenant’s behalf will be considered a “relevant person”. We will pay the undisputed amounts to the parties in accordance with the landlord/agent and tenant’s instructions, and hold on to the disputed amount until a decision has been made by the adjudicator. No. To protect a deposit with TDS Insured for landlords: You must also agree to abide by the rules of the scheme and the rules of adjudication. With TDS Custodial there is no deadline within which to start the repayment process. If one of the parties does not reply to our notification, they are treated as consenting. Our adjudicators make their decisions based on the evidence you provide. All documents you give to TDS in support of your claim will be made available for the parties to the dispute to see via our Online Evidence Portal. Looking for online definition of TDS or what TDS stands for? Check your scheme's website to find out how to use their ADR service. If you do not own the property, you can join either TDS Insured or TDS Custodial as a letting agent. What if the landlord takes money off my deposit? If no agreement can be reached, tenants and landlords/agents can use the service offered by TDS to help reach an agreed solution without the need for evidence to be submitted. Members should ensure their accounts are up to date in preparation for the snapshot. Retired Appraiser says: January 14, 2021 at 12:34 pm. Hi Guys, How long should we expect for our deposit to be returned? If your deposit is protected with our Custodial scheme (which means that TDS holds your deposit), you can log in to your TDS account and request repayment of your deposit. Most disputes are resolved informally in this way. Often the landlord will ask that you return the inventory within 7 days and report any cleaning issues within 48 hours and it is important that you stick to any timescales given. Our email address for complaints is: complaints@tenancydepositscheme.com. You should check your tenancy agreement as this will tell you what will happen to the interest. What are the joining requirements for landlords? Click here for more details about the complaints procedure. DepositGuard offers competitive rates on Insured deposit protection and free Custodial deposit protection, in partnership with the Tenancy Deposit Scheme. I'm about to start a tenancy I'm reaching the end of a tenancy I want to know more about disputes I'd like some renting guidance I'm trying to find my deposit. Deposits are held by the Agent as Stakeholder which means that agreement between Landlord and Tenant must be reached regarding any proposed deductions at the end of the tenancy. Teachers on strike: Education system risks total shutdown, warns TDs. This information can also be found on the welcome email that you received when the deposit was first protected, and is also detailed on the deposit protection certificate which is available in your account. Unless you notify us otherwise we will assume the tenancy is continuing as a statutory periodic tenancy on exactly the same terms and continue protection on this basis. TDS Academy: TDS provides property professionals with invaluable training in tenancy deposit protection and tenancy deposit disputes. Tips for TDS Disputes from the DPS Tenancy Deposit Scheme disputes. How can I find out who the lead tenant is? DepositGuard offers competitive rates on Insured deposit protection and free Custodial deposit protection, in partnership with the Tenancy Deposit Scheme. need to send the disputed amount to them when a dispute is raised. You should check the processes you are required to follow with your particular scheme. When adjudication is complete, TDS will pay the money to the parties according to the decision of the adjudicator. You can then top up the deposit with each instalment once received by you. When wear is fair This month’s case looks at the issue of fair wear and tear. Get written confirmation from the new landlord/agent of how the new deposit will be protected, If it’s going to be protected in a custodial scheme, only pay direct to the scheme. The person paying the deposit on the tenant’s behalf is called a “relevant person”,  e.g. Landlords who don’t protect deposits are subject to a fine of between one and three times the deposit, must return the deposit in full and face restrictions on evicting the tenant. Watts & Morgan operate an insurance based scheme as members of RICS and ARLA through The Dispute Service (TDS) the legislation sets out clear time scales and the manner in which deposits and any disputes are to be dealt with at the end of a … Yes, you can respond to the repayment request that the landlord or agent has made, via the TDS Custodial App for Tenants. Check your spam folder regularly, and if you’re going away, don’t forget to check your inbox, as not seeing an email isn’t a valid reason for missed deadlines. If deductions can not be agreed amicably then the parties will be forced into arbitration via TDS. Please do this by email or letter using the addresses on the front of this leaflet. 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