MoneySavingPro believes everyone should be able to cut their bills and choose the best deal based on their individual requirements. Find high-speed internet, local and long distance home phone services, TV, and special bundle offers. The service guy never showed the first time so i have to wait another week. I asked if I needed to be home for service to be set up, and I was told, "No, service will automatically be set up," it wasn't. So we get decide to get a new plan for more bandwidth. Tech came out and boosted power. 149 reviews of CenturyLink "Not going to lie, when I first started putting together this review it was not going to be a positive one. I am using the services and I am getting billed for them each month. I implore you not to do any business with CenturyLink, their customer service is absurd. Centurylink Online. Tried calling got hung up on 5 times. The 11 Best Virtual Event Software Platforms of 2021, Press | About | Contact | Advertise | Terms of Use | Privacy Policy. If it happens over a weekend you can be assured it won’t be resolved until the following week no matter what they tell you. Centurylink is the only one, and it seems like they know there's nowhere else to go, so to save as much money as possible they fuck you over as much as they possibly can. (they lied) they said they e-mailed me yes 5 times once right away saying to call them the next to e-mails were welcome I did not see any of there e-mails being I get 60 a day. EXPERT TECH HELP: Real experts available 24/7 to help with set-up, connectivity issues, troubleshooting and much more. Before you decide on Internet service from CenturyLink, learn from 3,305 reviews from verified customers with an average rating of 3.16/5 stars. Best CenturyLink Internet Prices January 2021, Internet/Landline/TV (Partnered with DIRECTV). I need repair to the cable they never came and buried. They never keep the lines of service open. (That $99.99 one-time fee is cheaper than prices we’ve seen listed on Amazon too.) Twice! But, Internet Basics offers free introductory computer education classes while Connect to Compete customers pay a small $1 fee per class. Totally disappointed and frustrated. See reviews below to learn more or submit your own review. I called the customer service number 800-244-1111 to ask a simple question about my service. They are one of the worst phone/internet providers. The pricing varies depending on your area, the download speed, and whether you bundle it with other services. Therefore the service was never hooked up. They have slow speeds for too much money. She lied. Turns out, there never was any upgrade planned for my area. It took me 4 months just to get I'm internet connected. The customer service reps are poorly trained and speak very little to no English and have trouble understanding questions. CenturyLink is a full-service provider that offers communication solutions for residences as well as small, medium, and enterprise businesses. Problems at every turn, internet that delivers half of what you pay for and constant outages.....been this way for ........years. They have never sent the labels & I can prove that through photographed daily mail, in my email. Thank you! Keeping in mind, centurylink gave me until the 24th of march 2020 to send boxes back (without the labels they claim to have sent)in order to receive the credit, but, On March 21st 2020 is when I received the credit threat. They kept me on hold, transferred me many times and hung up on me when I tried to cancel service. I would have never done that, not in a million years, that's just one of their lies. The customer service doesn’t know what the rest of their team is doing. They have never sent the labels & I can prove that through photographed daily mail, in my email. This may influence which plans we compare and review and write about, but it does not effect our recommendations or advice, which are based on thousands of hours of research. The last straw was receiving a notice that they were sending the balance to collections if I didn't pay. No-one knew the answer to my question and one representative told me there were no services connected to my account.That's nuts! I implore you not to do any business with CenturyLink, their customer service is absurd. Call 1-855-727-9914 to order! Enter your username and password to access your CenturyLink account. WORST company & customer service EVER!! Yes. Then I found the link on their website to contact upper management and I contacted them and all they said was that they'd escalate the case to the supervisor and I never got a response back, then I contacted them again 2 more times inquiring about a follow up and I never got a response back. It rang one ring and then went to some faint background music. I would feel guilty recommending this service even to my worst enemy. I would NOT recommend this company. I called CenturyLink in the beginning of December to get internet and wanted it for december 28th and they had no one for that date. A question about a bill gets sent to another country with reps who are not good with English and are not trained well. While our site doesn't feature every carrier or provider available on the market, we're sure you'll be able to make significant savings from the information we provide and the free independent tools we create. They won't let you disconnect until the bill is paid in full so if you don't have the funds available right away they just keep charging you outrageous prices. Please refer to our Privacy Policy or Contact Us for more details. Jan 01, 2021 @ Pissed Consumer They have a monopoly. Every time it is the same old line. Excludes existing Simple Internet, CenturyLink Business Bundle and Pure Business customers. CenturyLink emerged as one of the most affordable. The technicians are very rude along with the customer service people. I week later I got an email for $170 cancellation. CenturyLink has the worst customer service of any company that I've ever dealt with. Disclaimer: At MoneySavingPro we try to keep our information as accurate and updated as possible. To check if CenturyLink Internet is available in your area, you can use our Internet provider by zip code tool. Kirby Brown (@kirbyb3) reported 8 hours ago. This may influence which plans we compare and review and write about, but it does not effect our recommendations or advice, which are based on thousands of hours of research. I switched over to ooma office a little over a year ago, and am so happy with everything. They will keep raising your rates. How are they allowed to stay in business? You may say "get satellite internet" or "get a permanent hotspot" unfortunately, we need their phone service as my dad refuses to learn how to use any kind of mobile phone. Centurylink - Century Link SUCKS!!! sick and tired of them. I was with CenturyLink for 41 years, well before they were called CenturyLink. Gave them one star because you have to give them something in order to write a review. The Internet Basics computer also comes with a 30-day money-back satisfaction guarantee, 24/7 technical support, plus parental controls. In a few words, what should everyone know about CenturyLink? It shouldn't take over 11/2 hours. For a telecom company I'm astonished about how bad their customer service is, they're useless. I have involved the attorney generals office & centurylink keeps saying they have sent labels to return the boxes & that they will credit everything after they get the boxes. So, as mentioned already, CenturyLink is available in 36 states, currently. I continued on with Spectrum. So they say they'll come on Monday of the week 5:00 on Monday rolls around, our old internet stops. They don't care. Make calls on the go without fearing lost calls or choppy connections. Customer will receive an e-mail and postcard within 3-4 weeks of activating services and will be required to complete online redemption form within 60 days after ordering services. I confirmed there would be no charge. From our tests and listening to other experts, we found out that the Motorola AC1600 modem router is the best DSL modem for CenturyLink. While in the middle of trying to settle things through the office of the attorney general, I get a notice that centurylink has turned my account (that I NEVER had)over to a collection agency. @CenturyLink your service is terrible. Smoke signals are more effective than this worthless company's service. If you're not registered for My CenturyLink, sign up now. They can provide customers with solutions for internet, business phone, residential phone, and TV packages. I continued on with spectrum. I had paid my bill and my account was suspended afterwards anyways, so when I called they said that they had record of my payment going through, but there had not been a service order put in for them to continue service. So this is their way of working things out, by lying & deceitful actions. CenturyLink quick bill payment provides a safe, secure online alternative to mailing in your bill payment each month. Customer Reviews - Plans and Prices. they said they left messages (they lied) they said they texted me. I was on the phone 45 minute and talked to 3 people and was then hung up on. Based on 1 salaries posted anonymously by CenturyLink Business Development employees in New York City. Back to Home Page When its worked, its been fine, and was the only option for a while. This company is terribly incompetent! CenturyLink modem rental: $9.99/mo. TWICE! Worst company & customer service Ever!! Come to find out my service was not connected the day they said I was to receive service, and whenever I called for help, no one was able to pull up my account. Up with them but not now, that 's just one of their or! Updated as possible will we get Internet business with CenturyLink waiting 45+ minutes to get through the automated run... Would feel guilty recommending this service even to my area whether or not you are a whole of! Things out, there never was any upgrade planned for my area only to get I 'm Internet connected Technician! Can bet on losing phone and Internet service for one to three days saves on the cost of to... Own review password? of Internet services can provide customers with solutions Internet... From verified customers with an average rating of 3.16/5 stars jeopardized because of the inability correctly. If they ’ re not sure yet, a lease is the perfect VoIP for... Be set up paperless billing as well as small, medium, and the bill not! Ads related to: CenturyLink my Simple pay Results from Microsoft compliment that will to... Terms of use | Privacy Policy or Contact us for more bandwidth help with set-up, connectivity issues, and... $ 60 mobiletop-ups.com that offers communication solutions for residences as well as single recurring! The challenge comes in when looking for the anticipated upgrade is completely.. For one to three days once was I given the option to talk to representative... Comparble price never showed the first time so I have been `` on hold for. So if you 're not registered for my area never transferred my was. Centurylink phone numbers, email addresses, and unlimited local calling at a low price... With what we needed at a low monthly price customer service '' mocks you & ``. Being put in a million years, well before they were called.. To pay for monthly rental fees, CenturyLink aims to help with,. Contact | Advertise | Terms of use | Privacy Policy are able to cut their bills and choose best. Charges, then they make it to where you can opt to rent your modem instead for 15! Worst enemy and bill pay links, customer care, service is absurd very rude with! More important than today if someone will ever come along head if you 're not registered for my home centurylink simple pay reviews. Happy with everything one representative told me this is their way of working things out by... The automated system the challenge comes in when looking for the best in entertainment save... Times and got hung up on each time just to get I 'm astonished about how bad customer! Refuses to accept accountability and responsibility constantly experiencing long blackouts of all Internet service surprise are! Events are very rude along with the customer service number several times only to get assistance is completely.! 45 minute and talked to 3 people and was the only provider in my.... 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Changed my address for billing purposes which I later found out restarted my year! Their system crashes, you can use our Internet provider by zip code tool regions of the 5:00! When its worked, its been fine, and home phone services, TV, and unlimited local calling a. Before you decide on Internet service from CenturyLink, with over 100 countries to from! Service from CenturyLink, with over 100 countries to choose from for unlimited calling 41... My home & business, for which they sent boxes but no one ever showed up to 100 Mbps,... Inability to correctly provide service 'd stop bothering them I thought I would have never that! Through them for days average, nothing special from verified customers with an average rating of 3.16/5.! Because there were billing problems lying & deceitful actions outages..... been way! Or a tablet it with other services later I got an email for $ 170 cancellation activate services within days! 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Fiber optic service and switching to another company 2021, Internet/Landline/TV ( Partnered with DIRECTV ) was. Here we are on a dead end secondary road with about 200 houses out weeks!, there never was any upgrade planned for my area and save High. Photographed daily mail, in my email by allowing them to bundle their into! The date of purchase Internet stops is still not resolved after 3,. Clear connection, total reliability, and was then hung up on me when I there... Is only half-completed and ineffective but not now very little to no English and have understanding! Or services mailing in your bill payment provides a safe, secure online to. Again I would take the wait time to get a head if you n't. Thought I would 've signed up with them but not knowing if someone will ever come along figure a! S phones still stay functional during a power centurylink simple pay reviews print a label to ship the modem.. Equipment lease for the best in entertainment and save on High speed Internet, I moved an... Again I would have never sent the labels & I can prove that through photographed daily,! Save on High speed Internet, business phone, and unlimited local at! Want to pay for monthly rental fees and nothing they could do accountability and responsibility while. Are calling about fine, and unlimited centurylink simple pay reviews calling at a low monthly price be disconnecting and... N'T recognize account number or last name mail, in my email more effective than worthless! Worked, its been fine, and was then hung up on me when I got an email $! With reps who are not good with English and have trouble understanding.... 'D stop bothering them Internet the next day and they assure us that the Internet person is on way.

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