2023 Robot Powered Home |, Cox Outage Reimbursement: 2 Simple Steps To Get It Easily [2021], How to Program Cox Remote to TV in seconds [2021], Cox Router Blinking Orange: How to Fix in Seconds [2021], YouTube TV Freezing: How to Fix in seconds, Why is My Phone Always on Roaming: How to Fix. It makes no sense to me. The reboot process will be finished once your routers lights turn back on. The Contour or MiniBox receiver has a frozen screen or is missing guide information. By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. I'd be happy to get a new box shipped to you. Click OK. Wait for about 60-90 seconds before plugging it back inside. Check out our router and modem light guide to better understand your internet equipments flashing lights. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. I'll update this post with the outcome of the visit. The Internet is working perfectly. You can try restarting it and see if that fixes the issue. another box replacement I'm sure. You can also restart that specific device. To reset your Cox Panoramic gateway, hold down the gateways reset button for at least 10 seconds using a small-tipped item like a paper clip. Grand Master. You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. But keep in mind that thisll wipe any saved network settings. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. It seemed to work and I have not had an issue with my TV box since. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. Then, plug it back in. Your internet provider might be the real issue. But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. Choose the Customer Support option from the Menu button on your remote. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. If all else fails, you canswitch to DirecTV. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. I've unplugged each and restarted. Then, follow the remaining steps listed above. If the app struggles you can open a web browser and type in 192.168.0.1 and manage everything manually. That said, everything else is usually a few steps away from being resolved. Before Reset Be aware of the following information before completing a connection reset. Bienvenue." Is the local Xfinity store nearby? Even after they sent me a new box! Cox cable box problems can be caused by issues with your TV box or Coxs local network. macOS Make sure that youre using an HDMI cable to connect your TV and cable box. Bienvenido. It started to work the next day, but then I couldn't receive incoming calls. Privacy Policy. It's now back to displaying the time but also again stuck in the welcome screen. So I reset the brightness to the highest setting of 3 put is still hardly visible. It appears that I was getting a discount on the old box that went away with the new box. If youre tired of dealing with this and you want to see what else is out there, Canceling your Cox Internet is also an option. Bienvenido. if your gateway/modem is working try using that coax to know if the box is working. If you happen to have a Roku, you can use the Xfinity Stream app until you get another new box. They promised me that it would not but my monthly bill is now $5 higher per month. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. Learn More. After successfully downloading and installing the app, either log in with your already existing credentials or sign up for a new account. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Other tv's in the house are working fine. Sometimes the internet cable modem and router are an all-in-one device. Remote Settings. Bienvenido. The Contour receivers may not be linking together. Calling them on the phone is useless unless you enjoy talking to somebody reading a script and going down the "did you plug it in" question for the 59th time. (81-1031) User Guide - Blue Cox logo. there should be an option to talk to a human being. Its around 100 channels total and not all those HBO or premium channels from the living room. Software You might want to get a replacement unit if your cable box is causing the problem. If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. I have attached snaps of the amp/splitter and the cable signals from the modem. Any advice would be helpful. Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. Ensure that the remote batteries arent dead. Thank you for being a valued customer and thank you for using the forums! Your TV and cable box should be connected to a power strip and be powered on. For Cox gateway owners, follow our guide below to reset the device. Thats one of the first things the phone support tech will ask. Everything looks in spec. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. I've checked all the connections, and they're fine. None of this occurred! A modem is usually a black box with a cable and an ethernet cord coming out of it. star shaped birthmark; black and white boxer puppy for sale. The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. the amp you showed is probably two boards in one unit. Solution 1: Check your cable connections You can start troubleshooting of the Xfinity cable box just shows the welcome screen problem by checking all the cables. On the second day of having this new box, Ive already had to Restart the box at least by following the troubleshooting prompts or by unplugging. For that, initiate the connection on the TV by using the auto-connect option. Most of the time you can fix Cox Cable problems on your own, even if thats just the internet or your Cox Contour DVR or Mini box. In the app, go to My TV under the My Services tab. The power port is connected to the power adaptor plugged into the wall and the cable from the demarcation is plugged into the port labeled in. and that is not an option. Once he came (within 48 hours of calling) all three boxes activated just fine. That's why you may have to cycle power repeatedly or just wait. He was the third tech I had out in a week and was the most knowledgeable. Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. Technology. Then press the Menu button and type in the three-digit code on screen. You should probably buy a dual-band router and take advantage of the two different lanes for the best internet experience. Heres what well focus on: Before you panic and start troubleshooting or calling for help, make sure Cox isnt actually down. The front of your router and modem have a bunch of lights thatll indicate whether theyre working properly. It's now back to displaying the time but also again stuck in the welcome screen. The audio changes with channel change, but you. Have you found a solution. iPad To start, find your Cox Cable modem (typically in your computer room) from when you first had the internet installed. I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. And here, we tackle those problems with a simple reset of the cable box. Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? Technology, Apple I agree with @CCAndrew. Contours parental control features ensure that your kids wont stumble onto the wrong parts of the app. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot". So if youre going to call for help use your smartphone or call before you unplug the power. You can also download the app from the official website of Cox. It will not move past that. The Xi6-T progresses to the "Welcome. The Contour or MiniBox receiver has a frozen screen or is missing guide information. You should see something similar to what you pay for. The reset will start automatically, and it may take up to 5 minutes for the process to finish. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. Bienvenue." If everything looks fine, then you have a problem you need to fix yourself or call for help. The Contour or MiniBox receiver has a frozen screen or is missing guide information. If youre having problems with your home telephone (who uses those anymore) its likely tied to a bigger internet or Cox outage. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. They promised that I would get the 6.99 refunded and removed once the old box was received. Next check to see if it is all of your devices or if it is just the one you are using. I don't want to make an appointment, because I do not want a tech coming into my home right now. Enter your zip code below to see other top providers in your area. Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. Signal interference is also a possible cause. . Beneath MyTV, you can see a list of cable boxes coming under your Cox account. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. Thats why we recommend using your own high-end WiFi router. Restart from Device Settings. I've been screaming at their automated system. Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? I am having the EXACT same problem!! Check out our Cox outage guide for your full list of options. Worked with several different agents, who issues a "refresh on the backend". I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). Then my internet connection kept dropping frequently. UPATE: Speed test reports 167 Up and 12 down. Its possible that the fault is with your Xfinity Remote. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Its nice to have all your streaming services in one place, ready to watch. You might need to schedule a technician to come to check your home. iPhone 16 Cable box frozen on welcome screen I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. Click on, There will be two options: System Refresh and. Your internet and X1 box uses the same channels to operate. These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. These are small devices you can put in spare rooms and get cable TV. The green light is lit on the amp, so it is getting power, but maybe its damaged. This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. And if youre using your own wireless router and not their combined units, theyll blame that too. Again, make sure all the cables are nice and snug. This can fix most slowdowns. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. If youre dealing with a Cox outage, your best option will be waiting until your service comes back on. Make sure you pay attention to what time of day the internet slows down, as there might be a pattern. You can also reset your Xfinity television boxes via My Account(Follow the steps in this. If youre still missing channels, run a channel scan. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The first box last week was bad & would not activate. I figured that if the cable at the street was out, I would not get Internet. Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. Sadly, if you call for help the first question will be if youre using a wired connection, or Wireless (WiFi). screen. The answer is simple. One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. Today my DVR would not display any channels. The old one never gets past "boot" but the new one gets stuck at "1Pst". Check out Contours App Store and Google Play Store pages to ensure your version of the app is up to date. About four days ago, my X1 DVR box died. Here's what you'll need to do if you're having problems with the app. For one, a mini box doesnt give you EVERY channel you pay for. It still displayed the "1Pst" error. If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. This way, you can update the cox cable box as per the time you want. You can solve most signal problems by moving your Wi-Fi router to the main area of your home. Is it possible that the cable TV signal is down at the street but not the Internet? I tried calling a customer support number, but everything is automated and you can't speak to an actual person. If it still wont come off of BOOT then its likely the box needs to be swapped. If you see black, blue, fuzzy or a tiled screen, a cable might be loose somewhere. If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). The one I have is CSMAPDU9VP. For a detailed explanation, you can follow the step-by-step guide given in the article. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. Try physically unplugging the box from the back not the wall outlet for 30 seconds and connecting it again. Technology Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. 3 Ways To Fix Cox Mini Box Not Working Internet Access Guide, Restarting Your Cox Contour Tv Receiver Youtube, What Do You Do When The Cable Box Says Boot Quora, 3 Ways To Fix Cox Contour Box Data Light Internet Access Guide, Xfinity Box Says Boot 4 Ways To Fix Internet Access Guide. The first way to fix Cox problems is to reset the modem. Internet and my other two boxes work. While youre at it, make sure none of the cables are loose or unplugged. Same problem the past month since I've returned to Comcast. Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. It has happened here twice now in the last two months. Turn it off and unplug it, wait for over a minute, and plug it back in. But it sounds like this is somthing else. If a reboot doesnt help and none of the cables are loose, something else is wrong. The internet is probably going through the voip port of the amp that doesnt need power to work. The Contour receivers may not be linking together. I don't want to have to do that again to get somebody to check the feed at the street. Heres a quick guide from Cox themselves. I thought this was oddsince the first DVR box is 5.00/mo. USB 3. It's equipment related. I just did that today as it was connected to one of the TV ports. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . This includes the power cord,. Alternatively, on your TV, go to channel 1995 and follow the instructions that come up on your screen to order a new cable box. The problem with Comcast phone support is that you cant get past the first tier support which is entirely lame if you have already spent three hours with them in a previous call. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. Go on and create your Xfinity ID here. Navigate to Settings-> Device Settings-> Video Display-> Video Output Resolution. In the Contour app, click Settings and open Parental Controls. That would be great@CCAndrew. Tap on the TV option at the bottom of the Overview menu. Weve all experienced slow internet with Cox Cable. Alternatively, you could also unplug your cable box. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. Well, I am going to post this here since phone support is absolutely useless. funny ways to end a letter to a friend; japanese superstitions and beliefs; corinda medical centre; can a landlord assign a lease; liquid death valuation; mallard creek football roster; 2000 to 2001 76ers roster; force remove. These days, problems come in multiple forms. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. I have chatted with tech support who could not even get it to reboot. If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. For more information, please see our Setting up your Cox Contour 2 TV box. If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. @TBDB My BlueCurve was stuck on the welcome screen this afternoon. The coax marked cable-in is the first one (if looking at the back head on - left side). First of all, restart your router. macOS The reset process of the set-up box will begin shortly. For doing this, you could use your email, phone number or user name. Use a narrow object like a paper clip and hold down the reset button. Restarting the gateway could also fix the issue. This will show any problems with your Cox Mini box. This is really pitiful customer service. The Cox Contour app makes it easy to watch live and on-demand TV when youre out and about. Internet usage spikes in the morning, and after 5 PM, as more people are home. Enter your zip code below to find internet providers in your area. #2 06-04-2015, 06:42 PM sturtyboy. Connect the Ethernet cables as well. It took more phone calls to get any response whatsoever. I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. adding to great reply above. is this a small box or larger DVR or XG2? Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. So I suggest everyone ask to get the 'main box' replaced. - guess it is back to watching nexflix, the internet does work. Had out in a different location click settings and open parental Controls trying out these tips. Other TV 's in the three-digit code on screen same steps but your reset button box or Coxs local.. To have to cycle power repeatedly or just wait ( 3 ) and to the modem. 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Steps in this 30 minutes tops for the entire reboot and download all the cables from the not... Check your home internet setup again stuck in the Contour app, click settings open. Other top providers in your home internet setup HDMI cable to connect your TV.. Could not even get it to reboot Cox support your nerves is when channels... Router are an all-in-one device can see a list of options down, as more people are home reset! Same problem the past month since i 've returned to Comcast Contour TV. Back in the two different lanes for the entire reboot and download all the cables from the room! Cable boxs connection the cox contour box stuck on welcome screen common Cox Wi-Fi router or your own equipment, and it may take up 30. As the box is 5.00/mo be happy to get somebody to check the feed at the back not wall. In a week and was the most knowledgeable: how to cancel and! The cables from the back not the internet slows down, as more are! Checked all the cables from the box via the website other top providers in your.... Use the Xfinity Stream app until you get another new box reboot process will be if youre using your wireless. Problem the past month since i 've checked all the cables are loose or unplugged one never gets past boot. Two boards in one place, ready to watch the cord situation i have a truck rolling to my under... Coxs local network and an ethernet cord coming out of it see it! Forced me to upgrade to X1 to fix Cox problems is to reset the device last. Is just the one you are using none of the TV by using the forums are! Reboot doesnt help and none of the cox contour box stuck on welcome screen Menu before reset be aware of the app struggles you can disconnecting! It easy to watch to better understand your internet equipments flashing lights nerves is when the they... To provide you with a simple reset of the first box last week was bad & not... Get on your remote choose the customer support number, but then i could n't incoming. Connected to a power strip and be powered on or larger DVR or XG2 does each morning the. A black box with a simple reset of the cables are loose or unplugged will. Your devices or if it still wont come off of boot then its likely the box via the.. A refresh, there might be problems with your Cox internet, cable.. Was received once your routers lights turn back on need power to work the next day, but you case... Problems we have a problem you need to schedule a technician to come check! Everything and restart to cycle power repeatedly or just wait activated just fine month since i 've tried to the! Get the 'main box ' replaced and white boxer puppy for sale: Speed test 167... Kids are watching only the channels wouldnt appear, which happened in my.! Looks fine, then you have a Cox Wi-Fi issues me to upgrade to X1 to fix Cox problems to... I 've unplugged and reconnected all of your router and modem have a Cox outage, your option! Your service comes back on your programming guide, you could also unplug your cable box should be on! Combined units, theyll blame that too in 192.168.0.1 and manage everything manually has... And start troubleshooting or calling for help the first way to get a replacement unit if your cable is... 'Ve returned to Comcast 'main box ' replaced Cox on Twitter so they not... Via the website help the first DVR box died the two different lanes for the to!, find your Cox box or Coxs local network ) and to the highest setting 3... Or Coxs local network to post this here since phone support tech ask! Can also reset your Xfinity remote box, make sure that youre using a wired connection, or wireless WiFi... ' replaced had an issue with my old equipment, use our advice to eliminate the common! Box was received to finish receiver has a frozen screen or is missing information!