Your browser appears to have javascript disabled. By clicking Submit, you declare that you have read and understood the Privacy Policy provided by Luxottica Group S.p.a. for the processing of your Personal Data. Contact - Luxottica Lab Services Contact Contact Customer Service 1-855-522-4545 or ProviderCare@labservices.luxottica.com Frequently Asked Questions Q: Can I place an order directly with Luxottica Lab Services with Private Pay? Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, https://www.costadelmar.com/en-us/repair-program, https://www.nativeyewear.com/en-us/limited-warranty, To purchase parts for all other brands, follow, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Defective prescription lenses manufactured by Luxottica, Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product, Damage caused by unauthorized modifications or repairs, direct viewing of the sun or solar eclipses, protection from UV rays from artificial light sources (e.g. manufacturing purchase Send a replacement frame and lenses will be mounted. Luxottica products (sunglasses, optical frames, goggles and prescription lenses)are the result of a unique combination of design and quality excellence. The full refund amount will be visible in your account within 5 days. The product must be returned to us Your browser appears to have cookies disabled. Expect exclusive offers, news and top content. State you need an On Call Ground Pickup or On Call Air Pickup (depending on your label). Original freight For Replacement parts purchase or Warranty & Repairs service, please visit one of the following links: RAY-BAN AFTER SALES PORTAL OAKLEY AFTER SALES PORTALCOSTA DEL MAR AFTER SALES PORTALBULGARI AFTER SALES PORTAL ALL OTHER brands AFTER SALES PORTAL. See our. Minimum online purchase of [[AMOUNT_FOR_FREE_SHIPPING]] or more before tax and shipping. Keep an eye on your texts now youll be the first to know about all things Costa. If a breakage involving patient owned frames should occur, you will be contacted by our LLS Customer Solutions Center representative. Please check with your retailer if other customer care programs are available for you. Your email address is invalid for order communications. A copy of the original invoice, packing slip, or lab ticket must be returned with the lenses. Good things take time | Choose our new Green Shipping Service for free, 20% off custom styles for a limited time only | Design your own Ray-Ban, Up to 50% off select styles | Don't miss our end of season sale. order to be validated and shipped. If a frame is found to be broken before dispensing to the patient, please notify the LLS Customer Solutions Center as soon as possible. You must request a Return Authorization number for all products other than electronic products within 30 It is not possible to return an online purchase to a certified store or a certified premium store. Follow the steps outlined in the above section to return. Get started with the help of our store team. If additional services are requested by the provider, the provider will be billed at private pay pricingfor the difference in value between the original job and the remake job. Call us now! a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Costa Care & Repair. accept returns for engraved and customised productsdue to change of mind,exceptwhena product is faulty the original, unmarked packaging including any accessories, manuals, documentation and registration that was Please allow up to 5 business days for the credit to show on your account. Items purchased through Oakley.com.au must be returned to the designated distribution centre. Please enable javascript for a better experience. *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. Consent is not a condition of any purchase. If the original purchase was By To get a proof of purchase, please visit the retailer from whom you purchased your frames. A: No, you do not. Check your inbox for your welcome reward. Follow the guided procedure and print the Return Label & Authorization. Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. than or equal to the price paid of the original pair will be offered. We accept VISA, Mastercard and Discover. If you live in the USA and would like to make a replacement part purchase, please follow the appropriate link below: To purchase Ray-Ban parts, follow this link, To purchase Oakley parts, follow this link, To purchase Costa del Mar parts, follow this link, To purchase parts for all other brands, followthis link, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Please note that prescription eyeglasses arenot eligible for return in store at the moment. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. They are not suitable for: Use only original accessories and spare parts. Q: Can I submit a service request for my customized Ray-Ban Remix or Oakley Customeyewear? A new frame must be sent in at no cost to Luxottica Lab Services. When you have an order ready to be shipped to the Luxottica Lab Services, please follow these steps to ensure quickest service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. Provide the destination address and phone number as: Call Luxottica Lab Services at 1-855-522-4545. First, they are very difficult to contact. Luxottica guarantees its sunglasses against damages due to defects in the materials and workmanship during a two year period from the delivery date of the product. Orders that have Warranty covers prescription eyewear against breakage due to material or workmanship defect for 2 years. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Regional areas: 27th January Enter a description for this shipment patient name or order number is suggested. You are also entitled to have the goods replaced if the goods fail to be of an acceptable quality Provide the tracking number found on the provided Return Service Label. To follow up on a service request, send us an email at: For additional information, see the section above titled HOW TO START A SERVICE REQUEST, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. All you need is your proof of purchase, original packaging and in as new and undamaged condition. From the website: Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe . UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. Free return shipping for all qualifying orders. VALENTINES DAY CUT-OFF DATES Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. original packaging with a Return Authorization (RA) number and the original order number, we For your protection we highly recommend you We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. . Here are the details: In the event of a Advanced. (ALL WARRANTY CLAIMS ARE SUBJECT TO A CASE BY CASE EVALUATION). Shipping and returns. If your order does not meet the warranty When you have completed your shipment preparation: Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Luxottica North America. Within 30 days of receipt of your order, you may return a pair of qualifying Costa Sunglasses or Costa Gear in its original condition with original packaging in new and saleable condition. For special materials such as wood, leather, fabric (i.e. Were always happy to see people preparing for watery adventures. Provide the Origin Address (your address). In the rare instance that your patient's own frames are misplaced, you will be contacted with the following options to complete your order: If the frame is still available for repurchase If the frame is still available for repurchase. Call 1800 414 011. More complex assessments could require more time. The Luxottica Limited Warranty does not exclude or otherwise limit any consumer rights or remedies covered by such consumer protection laws and regulations.In Spain and Portugal, the legal warranty period is extended to 36 months from the date of purchase for products purchased after January 1, 2022. Free shipping for many products! They cannot be Changes which result in higher cost will not be considered for the first-time free remake and will be charged at private pay pricing. Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved, By clicking Submit, you declare that you have read and understood the, Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved. If a subsequent (fourth) remake is required after private pay pricing has been incurred, that job will be free of charge. Please remove some items to complete your purchase. Prescription Glasses You are entitled replacement (exchange) or refund for a major failure and for compensation for any other reasonably Apparel, Footwear & Accessories Return Address: Luxottica Greater South Pacific PO Box 230 Horsley Park NSW 2175, Australia Phone: 1-800-414-011 e-mail: customercare@oakley.com.au . Your browser appears to have javascript disabled. Close Sunglasses . +1 631 629 3200 Toll Free +1 800 645 1300 Toll Free Fax +1 800 544 1334 email: cs@marchon.com. can will provide you a refund based on your original method of payment. For change of mind returns/exchanged on in WHAT IS NOT COVERED BY WARRANTY (examples): Normal wear and tear (scratches or pit marks on sun lenses ), Any damages caused by accident, abuse, neglect, shock, improper use or storage of product, Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc), Damage caused by unauthorized modifications or repairs. See T&Cs. Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. If instead you have not an account and ordered as guest, visit, https://www.costadelmar.com/en-ca/track-order#/, https://www.canadapost-postescanada.ca/information/app/fpo/personal/findpostoffice, https://www.canadapost-postescanada.ca/track-reperage/en#/home, Free Standard Shipping within the United States and Canada. Please refrain from supplying these frame brands/types with your order. Click here for more info on our current promotions. where your sunglasses are defective, you may contact Customer Service to assist you. Tracking numbers will be provided for all orders. Get started with the help of our store team.. We do not exchange items, but you may reorder through CostaDelMar.com at this time. Purchases made via SmartShopper are placed as in store purchases and are bound by the same terms stipulated A: Yes, in most cases we are able to identify the model information. A:Yes. This is according to a detailed roadmap presentation . . please call Customer Care for a Return Authorization (RA) number within 30 days of your purchase date. Please update your contact email address. Please note: We do not manage defects related to prescription sunglasses, lenses and frames or Optical Eyeglass frames on this portal. **Business days does not include weekends and public holidays. defects. You need to allow cookies to use this service. We will give you 50% of the price you paid towards an identicalpair* A store associate will call you when your complete order is ready for collection within store opening hours By checking this box, I provide my signature consenting to receive recurring automated promotional and personalized marketing text messages from Costa Del Mar at the cell number used when signing up. point Exceptions for Anti-Reflective Coatings You are entitled to If you prefer you can call our Customer Service (866-472-9226 free toll number) that will create the Return Label & Authorization for you. You're a few clicks and taps away from getting the full MVP treatment. Metro areas: 1st February Subsequent Remakes A credit card is required to cover all costs associated with replacement parts, service charges, and processing fees. LLS Provider Print On Demand UPS Shipping Label Instructions. Cookies are small text files stored on your . (Exceptions: See AR exception). When you have an order ready to be shipped to Luxottica Lab Services,please follow these steps to ensure quick service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. For further assistance, please follow the link below. Offer may be modified or discontinued at any time without notice. Not Covered Under Warranty We will send you an estimate for the cost to repair or replace your product. All the components of Ray-Ban products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. If an identical pair is unavailable a substitute protection guarantee for products purchased through Oakley.com, Sign up to our free MVP Loyalty program and if you damage your glasses within 1 yearyou can take Here are the details: CostaDelMar.com orders can be shipped within the United States, Puerto Rico, Virgin Islands and Canada. Q: Can I still make a payment to cover charges if I dont have a credit card? retainedby prompt refund. Welcome to Luxottica Warranty and Repair Service Center! cannot be used or combined with any other offer, discount or promotion. A check will be issued to your store. All frames should be grouped into one shipping container. Products. Shop New Styles at Shoe Monea. This means that the lens protects your eyes from UVA (aging damage) and UVB (burning damage) rays up to 400 nanometers. Affix the return label to your small container, or use a UPS Small Express carton. Segment height and other measurement changes, Non-Adapt changes (in lens style or material), Change inframe with a corresponding change in prescription, Sport frames other than Oakley sport frames with Oakley authentic lenses, Notch mounts other than with Oakley authentic lenses, Frames with step bevels other than with Oakley authentic lenses, If frame is still available for repurchase-. Submit ok Call UPS at 1-800-742-5877 to schedule the pickup. Luxottica Retail. Goggles, Helmets, Gloves: 10-12 business days You will receive an email notification when we refund the price of the item(s). Remakes After 180 Days: Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at private pay pricing. any items sent to Sunglass Hut will need to be returned through the Oakley.com Return and Exchanges policy take up to 5 business days to process to your original payment method, depending on your banks processing This resets the remake policy. Luxottica Lab Services is only able to reimburse for a replacement frame at your stores wholesale cost. Youll receive a confirmation email when your refund is processed. Oakley Custom Products: 10-13 business days The free shipping return is applicable only in Canadian Territory. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, 375 Scholarships for Employees Children, a Record Figure for Luxottica. Metro areas: 8th February Get glass now for just $. Scratched lenses constitute normal wear and are not covered by the guarantee. Our customers have 45 days to return their items. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. We believe that this ensures that our company is fairly positioned and assessed on the capital market in the best interested of our stakeholders, our customers, employees and society as a whole. Authorised Dealers are collection points only. country of purchase along with proof of purchase, and we will replace them or give you a refund at your Minimum online purchase of $200 or more before tax and shipping. PLEASE NOTE: we will process inquiries and questions related to Governance matters ONLY. More. accessories, and/or manuals (i.e. Customers must present to an Oakley store in the country of Reply HELP for help and STOP to cancel. foreseeable loss Remakes will be for similar or lesser cost. The CostaDelMar.com return policy is simple. Attach the pre-paid Return Label on the outside of the package covering any previous address label. Got feedback on our new website? Please visit our Service Portal and start a Service Request by clicking on one of the following links: RAY-BAN SERVICE REQUEST OAKLEY SERVICE REQUEST Costa del Mar requestBULGARI REQUESTAll other brands service request. Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. conditions, we cannot accept the return. 30-Day Return Period (other than Electronic Products). If you need additional support or assistance, please visit our Return Request page and provide your items (s) and order details or contact us at 866-472-9226. Luxottica Lab Services - Lockbourne 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. For prescription orders, please allow up to 10 days for manufacturing after we receive your prescription. Q: If my eyewear is outside of the warranty period, can I still submit a service request? Tender the carton to the driver. Metro areas: 8th February For all other Americas - Brazil. Besides those required by law (about 10 tests for the product safety certification), Luxottica introduced a wide range of internal performance tests which are far stricter than legal requirements, in order to ensure that its products can withstand any of lifes daily challenges, including extreme environmental conditions. Contact 3 ? First-time lens remakes are at no charge for the following reasons: To qualify for the first-time free lens remake, the original job must have been purchased from our lab, be within 180 daysof the original order date, be remakes for lenses only of the same brand as the original order and be the first remake. All frames should be grouped into one shipping container. price of the item(s) usually within 15 business days of receipt. "proof Deals loading. A:Yes, we are able to process your service request, but it will be automatically considered as out of warranty and your options will reflect this. If you have any questions, please send an email to ProSite@oakley.com. By continuing, you consent to receive marketing communications and confirm that you read and understood the Terms of Use and Privacy Policy. We recommend going to your eyecare professional: he will thoroughly clean the frame and adjust the glasses to optimize the fit on your face. Read our return policy here. If you have not uploaded a prescription on check out, you have up to 10 days from the moment your order Buy online and pick up in store in 2 hours. Modelled Unlock full sales materials and reports Contacts Get in Touch with 1 Principals* and 22 Contacts Harold Washington Branch Manager Contact 2 ? Can I still submit a service request? LUXOTTICA LIMITED WARRANTY (*) Luxottica products (sunglasses, optical frames, goggles and prescription lenses) are the result of a unique combination of design and quality excellence. To maintain consistent contact with our stakeholders is a way to fulfill our mission. We do not accept American Express, gift cards, vouchers or cash. Affix the provided return label to your small container or use a UPS Small Express carton. Provide the Origin Address (your address). How was your experience? Examples of services include: AR upgrades, AR/tint/roll/polish additions, and changes to lens material and/or styles at a greater cost. However, it is under review. In Returns must be shipped back within 30 days of receiving your items. I was, Bill M. said: I had one of best sale women ( hate to call her Sales) that I've ever, Sharon C. said: Took my son to the mall early Friday morning so he could buy his dad, Specializing in: - Eyeglasses - Physicians & Surgeons - Optometrists - Contact Lenses, We are here to serve you with your everyday health lifestyle needs from amazing reign, Upgrade Your Shoe Selection. Store team consent to receive marketing communications and confirm that you read and understood Terms! Your items defect for 2 years fulfill our mission and are not suitable for: use original. Days does not include weekends and public holidays at your stores wholesale cost the product must shipped. Understood the Terms of use and Privacy Policy purchase, please send an email to ProSite @.. Reimburse for a period of 24 months from the date of purchase, packaging... Discount or promotion help of our store team required after private pay has... Payment to cover charges if I dont have a credit card and Privacy Policy confirmation... When your refund is processed UPS will then establish a time frame for cost. Name or order number is suggested ( i.e for just $ only able to reimburse for a period of months! Privacy Policy materials such as wood, leather, fabric ( i.e should occur, you consent to receive communications... A return Authorization ( RA ) number within 30 days of receiving your items label on the outside of original... And confirm that you read and understood the Terms of use and Privacy Policy offers, or! Ground pickup or on Call Ground pickup or on Call Air pickup ( depending your... Spare parts - all Rights Reserved against breakage due to material or defect. Customized Ray-Ban Remix or Oakley Customeyewear current promotions wood, leather, (! Pro Site deals are not suitable for: use only original accessories spare. And taps away from getting the full MVP treatment youll receive a confirmation email when your refund processed. And changes to lens material and/or styles at a greater cost was by to get a proof of purchase original! Covered Under Warranty we will process inquiries and questions related to Governance matters only the guarantee pro Site are! Contact 2 not manage defects related to Governance matters only please refrain from these! And undamaged condition Call Luxottica Lab Services is only able to reimburse for a Authorization! An eye on your texts now youll be the first to know about all things Costa have a credit?. Send you an estimate for the shipment or scheduled pickup check with your retailer if other Customer care programs available... Custom Products: 10-13 business days the free shipping return is applicable only in Canadian Territory email... To schedule the pickup at no cost to you for the pickup at no cost to repair or your... Prescription sunglasses, lenses and frames or Optical Eyeglass frames on this portal original pair will be.! Visible in your account within 5 days the shipment or scheduled pickup the cost to Luxottica Services...: Call Luxottica Lab Services covers prescription eyewear against breakage due to or... [ AMOUNT_FOR_FREE_SHIPPING ] ] or more before tax and shipping eyeglasses arenot eligible for return in store at the.! Schedule the pickup at no cost to you for the shipment or scheduled pickup amount will contacted. Scratch the lenses to return to cancel allow up to 10 days for manufacturing luxottica returns address we receive your prescription a. Modelled Unlock full sales materials and reports Contacts get in Touch with 1 *... Not Covered Under Warranty we will send you an estimate for the pickup at no cost repair... Free +1 800 645 1300 Toll free Fax +1 800 544 1334 email: cs marchon.com! With 1 Principals * and 22 Contacts Harold Washington Branch Manager contact?! In Canadian Territory communications and confirm that you read and understood the Terms of use Privacy! Supplying these frame brands/types with your order number is suggested refund amount be. Store in the country of Reply help for help and STOP to..: use only original accessories and spare parts months from the date of purchase, original packaging and as. Happy to see people preparing for watery adventures return in store at the moment lenses facing down as this scratch! Purchase of [ [ AMOUNT_FOR_FREE_SHIPPING ] ] or more before tax and shipping questions related to prescription sunglasses lenses! Customers must present to an Oakley store in the event of a Advanced always happy to people... Receive marketing communications and confirm that you read and understood the Terms of use and Privacy Policy we... February get glass now for just $, leather, fabric ( i.e the moment undamaged condition advertised offers promotions... Or combined with any other advertised offers, promotions or discounts wholesale cost Contacts get in Touch with 1 *. Package covering any previous address label payment to cover charges if I dont have a credit?! Email when your refund is processed time frame for the pickup at no cost you... 1-800-742-5877 to schedule the pickup at no cost to you for the pickup your.! All you need an on Call Ground pickup or on Call Air pickup ( on. Section to return their items to cover charges if I dont have a credit card //www.nativeyewear.com/en-us/limited-warranty... Have Warranty covers prescription eyewear against breakage due to material or workmanship defect for 2 years Remakes will be.... This portal Covered Under Warranty we will send you an estimate for the shipment or scheduled pickup ( RA number! Such as wood, leather, fabric ( i.e 45 days to return manufacturing defects for a Authorization. Or equal to the designated distribution centre EVALUATION ) within 15 business the... Send an email to ProSite @ oakley.com at any time without notice and undamaged condition grouped one... Packing slip, or use a UPS small Express carton and frames or Optical Eyeglass frames this... Pickup at no cost to you for the pickup at no cost to Luxottica Lab Services only! Visit https: //www.costadelmar.com/en-us/repair-program ( for Native ) to apply for assistance in those countries //www.nativeyewear.com/en-us/limited-warranty ( for Native to... Slip, or use a UPS small Express carton put your glasses on a with. For you browser appears to have cookies disabled copy of the Warranty period, can I a! Q: can I still submit a service request luxottica returns address my customized Ray-Ban Remix or Oakley?! And changes to lens material and/or styles at a greater cost the first to know about things! Credit card Oakley.com.au must be sent in at no cost to Luxottica Services., please follow the guided procedure and print the return label on the outside of Warranty. January Enter a description for this shipment patient name or order number is suggested procedure print... Free Fax +1 800 544 1334 email: cs @ marchon.com, you consent to receive marketing and! Assistance in those countries original pair will be mounted receive marketing communications confirm. Address and phone number as: Call Luxottica Lab Services at 1-855-522-4545 retailer if other care! January Enter a description for this shipment patient name or order number is suggested +1 544. A period of 24 months from the date of purchase @ marchon.com constitute... And questions related to prescription sunglasses, lenses and frames or Optical Eyeglass frames on this portal contacted our!, discount or promotion and questions related to Governance matters only not Covered Warranty. Or Optical Eyeglass frames on this portal with 1 Principals * and 22 Contacts Harold Branch! Your purchase date our LLS Customer Solutions Center representative suitable for: only! Package covering any previous address label a new frame must be returned with the lenses +1 800 544 email... Weekends and public holidays shipping container few clicks and taps away from getting the full refund amount will visible... Public holidays the outside of the package covering any previous address label a return (... Your items CASE EVALUATION ) Group - P.IVA 10182640150 - all Rights Reserved as: Call Luxottica Lab Services only. Preparing for watery adventures Customer Solutions Center representative time frame for the cost to repair replace. Assistance, please allow up to 10 days for manufacturing after we receive prescription! Any time without notice on this portal a subsequent ( fourth ) is! ) orhttps: //www.nativeyewear.com/en-us/limited-warranty ( for Costa ) orhttps: //www.nativeyewear.com/en-us/limited-warranty ( for Costa ) orhttps: //www.nativeyewear.com/en-us/limited-warranty for. Or equal to the price paid of the package covering any previous address label the return label & Authorization send! Is a way to fulfill our luxottica returns address eligible for return in store at the.!: we will process inquiries and questions related to Governance matters only and confirm that you read and the... Warranty period, can I submit a service request number within 30 of... Description for this shipment patient name or order number is suggested Services include: AR upgrades, AR/tint/roll/polish additions and... Contact Customer service to assist you to repair or replace your product shipment patient or... Use and Privacy Policy based on your label ) consent to receive marketing communications and that. They are not eligible to be combined with any other advertised offers, promotions or.! You read and understood the Terms of use and Privacy Policy a few clicks taps... Incurred, that job will be free of charge must be shipped back within 30 days your! Please check with your retailer if other Customer care programs are available you... Browser appears to have cookies disabled ( other than Electronic Products ), AR/tint/roll/polish additions, and to. Covering any previous address label please Call Customer care for a period of 24 months from the date of.!: Call Luxottica Lab Services is only able to reimburse for a period of 24 from! Purchase of [ [ AMOUNT_FOR_FREE_SHIPPING ] ] or more before tax and shipping the lenses are. Related to prescription sunglasses, lenses and frames or Optical Eyeglass frames on this portal from the! A confirmation email when your refund is processed of receipt UPS shipping label Instructions the designated distribution.... Frame and lenses will be for similar or lesser cost eyeglasses arenot eligible for in.