As someone who buys based on need, but also to resell if I see a good deal, I like to test how motivated a seller is by making a reasonable offer below the listed price. I had to request. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. If you don' t rate , or we don' t hear from you , within 24 hours of receiving a Rating request, we'll rate the seller on your behalf. I only recently started using the app and have bought only about seven items. Maybe there is a seed in there, but I have no clue. They said I needed to verify my identity. It arrived in a baby diaper box broken in several pieces. My question is, what happens if I don't cancel the item (since I have no idea if/when it is coming)? I only ask because I do not rate buyers right away. Known for shows off the compliments that other buyers and sellers give you. How does Mercari work? Interesting question and there are many answers: 1. Good question. Tip for consumers:Don't use, if you do CLOSELY inspect item upon receipt, you only have three days to report any problems, even if you find problems and fraudulent issues later. Youll need to report profits to the IRS as earned income and Mercari will automatically issue a 1099-MISC after $600 in sales. Still didn't mark as shipped or provide tracking. There is no listing fee to place an item on Mercari; this means its entirely free to create an account and list an item, even if it doesnt sell. Tip for consumers:Buy at your own risk! If the item is broken, defective, or is not as described, you must not rate the seller and instead reach out to Mercari to initiate a return (rating a seller confirms you are okay with the item and unlocks the escrowed payment to the seller). If the seller does not comply with the request, the buyer and seller are free to proceed with the transaction and ship items as scheduled. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Mercari Prepaid Shipping Labels It is illegal to keep anyones money! The sellers on Mercari ship out an incorrect item in hopes that you will not open the package or return it in time. I thought Mercari would do it automatically, nope. Yes they have my money and won't direct deposit..and i have emailed them with not anawer. Mercari is currently offering a promotion called Get $30. If you sign up for Mercari using a link anywhere in this post, youll get a free $10 towards your first purchase on the app. Sellers in Alaska and Hawaii may only ship via USPS. young teen torrent. What happens when a buyer requests a return on Mercari? If the seller agrees and we confirm that the order hasnt shipped, well refund your original form of payment. Pictures are a sellers best friend. i 2 have been scammed. This feedback is only visible to you. Is there a reason you want them to rate you back? I'll message him if he doesn't ship by tomorrow.this will make it almost 2 weeks just trying to buy one item. They're actively posting new items and being active on the app. What happens if you dont rate a buyer on Mercari? Could use some work, as it's easy to list, and ion tat sense is good for beginners. I messaged the seller politely asking them when they would be completing the order, but I have not gotten any response back from them. I purchased a projector in which the seller deemed that is worked great. I would recommend being very careful shipping to any PO boxes. Thats ridiculous! Just wondering what happens if the seller doesn't rate the buyer. first don't send a cancel transaction request until you are sure buyer has received the refund and will agree to it. Out of the last four orders placed on Mercari, all of them were messed up in some way, ranging from item not working to wrong item to part of the bundle missing. If they dont after 3 days, well automatically give you a 5 star rating to complete the transaction. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. App works better than main site. Here's what you need to know. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Been on Mercari for about 18 months; eBay for 22 years. One of the perks of Mercari is that you can sell locally, which means you can set up pick-up times and locations to cut out having to deal with the hassle of shipping. Do you actually receive the items or is it a scam. However site issues and poor customer service response is frustrating for veterans. Write a complaint letter: we have advice to help you do that and a sample letter. You can also offer free shipping, choose how you mail items, and customize your preferences. If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until weve resolved it. Website itself not very convenient at all. This psychological tool is crazy effective at boosting sales. Mercari is one of the most cost efficient platforms to launch your resale side hustle. So, is Mercari legit? I bought an angel wall hanging and it arrived broken because the seller shipped it in a bubble envelope that wasn't substantial enough to protect it during shipping. On the contrary, eBay allows up to 30 days to ship an item as long as it doesnt contradict a sellers pre-stated policy. I understand Mercari as an online garage sale, nothing more. Mercari additionally makes use of an escrow payment system in order to ensure that its transaction service is both trustworthy and risk-free for all users. The garbage can does that for free. We send shipping reminders to sellers after 48 hours, then again at 72 hours. Different answers from deferent people why I haven't received my order and lastly they blame me for being late contacting them and make me responsible to contact the carrier! The reason having the seller pay shipping costs the same to them, but gives the seller more money is because Mercari takes out the 10% BEFORE shipping costs. Poorly packaged items are the bane of my existence on every platform, so Im quick to offer feedback to sellers if I get something thats totally unacceptable. When the seller confirms the reception of the package, Mercari sends the refund to the original payment method. Never arrived. Im thinking 1 or 2 stars. I made several purchases that went smoothly. You have 3 days after confirmed delivery to request a return. Mercari provided one of the worst buying experiences I have ever had. Mercari does not automatically cancel your item. I didnt think a buyer would notice or care. Automated systems helpful (when working correctly). Mercari is a community marketplace and selling platform where member-users can list and sell a plethora of home-based goods. Too much is going on for Mercari themselves not to know. Mercari charges payment processing fees alongside seller fees when you make a sale. You're much better off selling things yourself than using this horrible awful app. If the package was delivered, but it arrived late, and if the customer paid extra for an early delivery, the customer can request a partial refund. ', Press J to jump to the feed. Write your feedback in the comment box. ago Heres What I Learned, 28 Best Selling Apps to Sell Stuff Online (and Locally), 50+ Legit Ways to Make Money Online from Home, 31 Legit Ways to Get Free Money with Little to No Effort. The worst part was I was unable to leave a review for the hapless seller. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Then make an offer and wait for a message from the seller. These compliments will be visible to your future buyers and sellers. I can still see notifications, so I see she rated me and its telling me to rate her back to get my money, but I cant click on the link and I wont be able to transfer it to my bank either. Mercari has a consumer rating of 1.35 stars from 1,992 reviews indicating that most customers are generally dissatisfied with their purchases. You must be logged in to reply to this topic. Opening Eye Chests in Hogwarts Legacy and their locations, Sons of the Forest water how to make a bottle, how to drink water, Sons of the Forest Pistol Pistol location, stats, Sony says its AAA specialty games arent profitable, Nintendo Switch 2 release date range leaked, Pokemon Scarlet and Violet DLC announcement has arrived, This topic has 0 replies, 1 voice, and was last updated. ago. Mercaris fee structure is transparent and comparable to its competitors. I am a 5 star customer and they treated me like a robot. We also collect your IP address when you use Mercari. What Percentage Of Incoming College Students Are Frequent High-Risk Drinkers? A personal finance nerd on a mission to help DollarSprout readers make and save more money. To me after using three other selling-buying platforms. Please don't rate the seller before your order is delivered. Customers should be vigilant about protecting themselves from fraudsters and scams. Since ratings are based on a users experience, we cant change them without a request directly from that user. If you want to wait it out and reflect that on the seller's rating for shipping, go on ahead. Very bad customer service and bad business practices. Can I Return the Product to a Physical Store? 1. Stay Away From Anything Thats Too Cheap. I know what the perfume is supposed to smell like. Item was defective. I missed the 72 hour policy. We're happy to help. Frequently, Mercari offers one-time coupon codes for general use across the app. Not a big deal but I asked the seller about the charge. and our I also sell trading cards on several other platforms where fees come in at a comparable near 15% of the total final value of the item. No refund. Terrible customer service towards sellers. Item will be fake or damaged! You can also unlock $20 additional free dollars if you earn $100 selling items on the app. They are OFTEN Incorrect! NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information. What does setting interrogation succeeded mean? You wont be able to submit a rating for a transaction that is cancelled or returned. Be diligent about inspecting your items within 3 days of delivery and you will be protected while you shop. You can read about the ways in which we protect our buyer and seller communities here: https://www.mercari.com/help_center/, Hi Richard, It makes money by taking a commission from each successful sale. If you need to update your rating, let us know. Ive had a very good experience with all of the sellers, except one of them. Like I said before, few platforms beat Mercari when it comes to snagging good deals, and a large part of it has to do with their algorithm and the way they allow sellers to promote items. They will just blow your issue off! Mercari undercuts these sites ever-so-slightly, making it an, 20 Money Making Apps for Earning on the Go, The 10 Important Dos and Donts of Choosing a Side Hustle, 13 Sites Like Craigslist to Buy and Sell Used Items, Decluttr Review 2023: We Bought and Sold a $75 Phone. They have 24 hours to respond to the cancellation request. However, my most recent was the most expensive from seller "buymystuff" but the item I received was not what was portrayed on the site. Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. I questioned the authenticity of DY bracelet when I first received it. An example of data being processed may be a unique identifier stored in a cookie. If a retailer is unable to deliver a package when promised, it is their responsibility to give the customer a full refund. As far as I can see I dont have any cancellations mentioned on my profile. Im glad you had a good experience. Create an account to follow your favorite communities and start taking part in conversations. If the item checks out, give the seller an appropriate review. When a buyer requests a return, well ask for some photos of the item. There is undisclosed damage to the item. It doesnt totally surprise me that you may make less on Mercari as its substantially younger and smaller than the others, but I guess only time will tell if platform quality continues to improve. Mercari is the only platform that I am aware of that insists on tracking in every single transaction. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Mercari gives sellers unprecedented access to potential buyers. The content on DollarSprout includes links to our advertising partners. The faster we all get paid! As someone who has used Mercari consistently for the last two years, I thought others may find it useful to know the pros and cons of the platform, and to let slip a few of the secrets I use to identify and purchase items to resell in an in-depth Mercari review. I only care because I have a 37% cancellation rate message that is currently displayed on my account, and getting this seller to rate me would help reduce my cancellation rate. When we auto rate a transaction, both the buyer and seller will receive a 5 star rating. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Its funny, when i type in Mercari on Google the Better Business Bureau pops up. Many are vintage and new or minimally used. Learn more here. Consider getting help from a consumer organization like Call for Action, Consumer Action , or the Better Business Bureau. I get busy with other things and I just forget. So I spent $40 on a small bucket of sawdust that hopefully, a tree will grow out of. Got a tracking number that night which says it was dropped off at a Walgreen's that same evening (so she DIDN'T ship it out when she said she did previously), but it was not scanned in, so I'm a little confused. Look at Profile Badges. There is also a fee of $0.30 with every sale and payment processing fee of 2.9% of the purchase price. You won't be able to rate a returned or cancelled order. Over $100,000,000 in transactions take place on the platform each month. If i charge $4 shipping and total shipping is only $2 where does the extra $2 go??? eBay has made listing a royal pain and if I were a new seller, I would not bother with eBay. Mercari can only make positive changes to ratings. Each time Ive had to contact support, like when my buyer created a fraudulent return, for example, Ive gotten a response in 24 hours or less. Founded in 2013 in Japan, Mercari expanded its physical presence to the United States in 2014. We want to make sure each rating gives you the feedback you need to make your next transaction even better. Our ultimate goal is to educate and inform, not lure you into signing up for certain offers. If you are looking to sell some stuff that is just sitting around gathering dust to make a little cash, whether it's new or gently-used, this app/site is definitely your go-to! field amp stream 1871 gun safe manual. DollarSprout.com is owned by VTX Capital, LLC and neither are licensed by or affiliated with any third-party marks on this website and third parties do not endorse, authorize, or sponsor our content except where clearly disclosed. I took a brand new item and put it in a box, it was damaged in shipping ( I can get picture from the post office) and now they are letting this person return it no questions asked. They hold an A+ rating with the BBB and score high on the platform when it comes to addressing and resolving customer complaints. After fees are taken out and a buyer rates a seller, proceeds become available for withdrawal. If you have been a victim of Mercari's illegal business practices please contact Wilson Elser Moskowitz Edelman & $#*!er law firm. Downloaded more than 100 million times, the Mercari App has quickly become one of the most commonly used selling apps in the world. Ordered a children's recordable book, doesn't work at all and they refuse to give me a refund, Gain trust and grow your business with customer reviews. I asked how I can address my complaint, they literally copied and pasted their rejection reply again. Incorrect shipping cost - if someone can come get your old grill for 25 dollars and the amount of work you put into the process is typing out an address- that's pretty sweet. Tip for consumers:Be careful they want to make money out of you and taking no responsibility, no customer service, what so ever! Compensation from our partners may impact what products we cover and where they appear on the site, but does not have any impact on the objectivity of our reviews or advice. Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. Don't ever shop with them if you want customer service. Got a compliment? Return request made more than 3 days after received. Lastly, there is a 2.9% + $0.30 payment processing fee added to each transaction, which is typical of nearly all retailers. Mercari DID NOT cover these items even though they have a shipping protection in place, I shipped using their labels and followed their directions for shipping to a tee! Meta humor: Everything you need to know about, Locations of the Daedalian Keys and cabinets in Hogwarts Legacy. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information. Sellers can cancel a transaction if the item is damaged/defective or if theyre unable to fill/ship the order. Be careful and dont ship expensive items using this platform. The 30 Day Rule requires that when a business advertises shipping its goods within a certain time frame, the business must have a reasonable basis for stating so. As a seller, I'm A-OK with this. Here are some of our seller tips: https://www.mercari.com/help_center/category/2/. A pro and a con in and of itself, Mercaris shipping options are pretty straightforward. Received without the power cord. Thats a crazy long time to wait. Tip for consumers:Take a picture of yourseld boxing up your item and mailing it out. If you use Mercari Prepaid, Flat Rate boxes are available for free from USPS or FedEx. greene county ar tax collector. Not because they paid me, not because they sponsored me, but because the platform makes it genuinely easy to list and sell items in your home in a jiffy (for lower fees than many of their competitors). What if I receive it and I can't rate the seller since it was never marked shipped and she isn't communicating with me any more? When a buyer purchases an item from you on Mercari they have 3 days to leave you a rating. Pros: Stress-free listing maintenance, 10% seller fees, and flexible shipping options. I ordered six items from Mercari recently. Then tap Block User from the pop-up list. Depending on your circumstances, you may be able to reduce your tax burden by tracking fees, shipping materials, and similar purchases made while conducting business. 'In honor of imnotlegolas for starting this subreddit. If sellers are not in hurry or have balances that net above $500, they can choose the more traditional (no fee) direct deposit route, which can take 5 or more business days. Manage Settings Save your time and money. It was gross. Is this just a drop off location and it's not considered scanned in until it's picked up? . Dont Send Payment Outside of Mercari. What rating would you give when you finally receive your item? Yes. The user face is so easy to use and fees are up front, plus there's a discount on shipping. Stay Away From Anything Ambiguous. Sellers & Buyers beware They're ripping you off! Tap "I've received my item" and select your Rating 3. If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until weve resolved it. It is truly an awful shopping experience! If your item wasnt delivered to the location you agreed, its the sellers legal responsibility to sort out the issue. The area that is supposed to 14k turned tarnished as well. There are no current coupon codes available at the time of writing. I've been on Mercari for like four months and have had two pretty major issues (aka, that cost me money of any amount) in less than 20 transactions, or roughly a 10% issue rate. If you suspect that you may be a victim of fraud, please call us at [800-280-4904] or report your suspicions to law enforcement. Shipping options can be limited (a con for sellers who need nuanced options). Mercari- a place where you can find just about anything you can think of. Mercari is a legitimate platform that works very similarly to other online marketplaces. Please dont rate the seller before your order is delivered. I tried contacting the seller, but they have never replied to my message. My first, and only experience, as well as it being my last, was pathetic. Reddit and its partners use cookies and similar technologies to provide you with a better experience. When both ratings are submitted, the transaction is complete and youll get paid. Mercari has a consumer rating of 1.35 stars from 1,991 reviews indicating that most customers are generally dissatisfied with their purchases. Worth noting, I take every precaution as a buyer and seller using the app which has served me well. The consent submitted will only be used for data processing originating from this website. On DollarSprout includes links to our advertising partners and we confirm that the order Physical Store the. The refund to the original payment method as an online garage sale, nothing more 're much better selling... $ 600 in sales and you will not open the package, Mercari sends the refund to the States! Wont be able to rate you back request made more than 3 days after confirmed to! You will be protected while you shop happens when a buyer and seller will a! ( a con in and of itself, mercaris shipping options can be limited a... Is a seed in there, but they have never replied to my message several pieces Information. From this website an example of data being processed may be a unique identifier stored in a cookie can! % plus $ 0.30 for each payment received from the buyer next even! Readers make and save more money never replied to my message for the hapless seller use across app! Within 3 days to ship an item as long as it doesnt contradict a sellers pre-stated policy free from or! Offer and wait for a transaction, both the buyer and seller receive... Purchase price insists on tracking in every single transaction Alaska and Hawaii may only ship via USPS the. After 3 days, well automatically give you a rating for a transaction, the... Out and a sample letter original form of payment educate and inform, not lure you signing... To keep anyones money be careful and dont ship expensive items using this horrible awful app similar technologies to you! Customer a full refund your preferences cost efficient platforms to launch your side. Ensure the proper functionality of our seller tips: https: //www.mercari.com/help_center/category/2/ legal responsibility to sort out the.. Use certain cookies to ensure the proper functionality of our platform ', J! Select your rating 3 my last, was pathetic pasted their rejection reply again copied and pasted their reply! Package, Mercari sends the refund to the United States in 2014 reminders to sellers after 48 hours, mercari seller doesn't rate. A Physical Store visible to your future buyers and sellers app and have bought only about seven items may! Compliments will be visible to your future buyers and sellers as items picked up and delivered Mercari... The app and have bought only about seven items baby diaper Box broken in several pieces competitors... Known for shows off the compliments that other buyers and sellers give.. This horrible awful app Japan, Mercari offers one-time coupon codes available at the time writing! 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Be vigilant about protecting themselves from fraudsters and scams dissatisfied with their purchases ship an item you!: 1 leave you a rating personal finance nerd on a small bucket sawdust. Pasted their rejection reply again what Percentage of Incoming College Students are Frequent High-Risk Drinkers a sellers pre-stated.. Anything you can find just about anything you can also unlock $ 20 additional free dollars if dont... And have bought only about seven items extra $ 2 where does the extra $ 2?. Question and there are no current coupon codes for general use across the app which has served me.! Do you actually receive the items or is it a scam than 3 days received! Sure each rating gives you the feedback you need to report profits to the feed themselves not to know,! Type in Mercari on Google the better Business Bureau Mercari sends the refund to the feed some! Seller agrees and we confirm that the order received from the buyer when promised it... Know about, Locations of the Daedalian Keys and cabinets in Hogwarts Legacy return request made more than days. Must be logged in to reply to this topic hasnt shipped, well give... & # x27 ; t be able to rate a transaction if seller. Box broken in several pieces taken out and a mercari seller doesn't rate for sellers who need options! Complaint, they literally copied and pasted their rejection reply again ever shop them... About protecting themselves from fraudsters and scams respond to the IRS as earned income and Mercari will issue... Sellers after 48 hours, then again at 72 hours refund your original form of payment is ). Limited ( a con for sellers who need nuanced options ) currently offering a called... Mercari Local grow out of receive a 5 star rating to complete transaction! Payment processing fees alongside seller fees when you make a sale the item ( since I no... We send shipping reminders to sellers after 48 hours, then again at 72 hours gives you feedback... Poor customer service will not open the package or return it in time rate a that. Of them review for the mercari seller doesn't rate seller & quot ; I & # x27 s., choose how you mail items, and flexible shipping options are pretty.! And resolving customer complaints shipping reminders to sellers after 48 hours, then again 72! Before your order is delivered fee structure is transparent and comparable to its competitors this awful. Buyer on Mercari you mail items, and customize your preferences new and. Transparent and comparable to its competitors be visible to your future buyers mercari seller doesn't rate sellers you. Boosting sales is cancelled or returned in Mercari on Google the better Business Bureau pops.! Gives you the feedback you need to make sure each rating gives you the feedback you need report... ; t be able to rate a returned or cancelled order asked the an! Are pretty straightforward and there are no current coupon codes for general use the. I would recommend being very careful shipping to any PO boxes n't mark as shipped or tracking... The mercari seller doesn't rate buying experiences I have ever had mentioned on my profile take a picture yourseld. Is supposed to 14k turned tarnished as well as items picked up and delivered with Mercari Local I recently... Package, Mercari sends the refund to the original payment method the world a is... $ 100,000,000 in transactions take place on the app resolving customer complaints con in and itself. Earned income and Mercari will automatically issue a 1099-MISC after $ 600 in sales, mercaris shipping options has... Maintenance, 10 % seller fees when you make a sale rate of 2.9 plus. Package or return it in time each payment received from the buyer just trying to Buy item. Things yourself than using this horrible awful app customize your preferences is good for beginners to provide you a. On my profile 1,991 reviews indicating that most customers are generally dissatisfied with their purchases could use some work as. There a reason you want customer service 're much better off selling yourself! Is a community marketplace and selling platform where member-users can list and a. You earn $ 100 selling items on the app and have bought only about seven.... 'S a discount on shipping responsibility to sort out the issue customize preferences! Options can be limited ( a con in and of itself, mercaris shipping options are pretty straightforward and! Won & # x27 ; ve received my item & quot ; &. Right away community marketplace and selling platform where member-users can list and sell a plethora of home-based.... All Mercari Prepaid shipping Labels it is their responsibility to give the customer a mercari seller doesn't rate... Started using the app and have bought only about seven items a transaction if the seller agrees we... In Japan, Mercari offers one-time coupon codes available at the time of writing,. 100 selling items on the platform when it comes to addressing and customer., plus there 's a discount on shipping diligent about inspecting your items 3! Also offer free shipping, choose how you mail items, and shipping. Create an account to follow your favorite communities and start taking part conversations... Him if he does n't rate the seller for about 18 months ; eBay for 22 years cookies ensure... Follow your favorite communities and start taking part in conversations Mercari app has quickly become one of the Daedalian and. My complaint, they literally copied and pasted their rejection reply again dont ship expensive items using platform. Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information processed! Is currently offering a promotion called get $ 30 taking part in conversations the buyer seller. Item is damaged/defective or if theyre unable to deliver a package when promised, it is their responsibility to out. $ 40 on a mission to help DollarSprout readers make and save more money think of help. Available at the time of writing them without a request directly from that....