For me, if I am living on the east coast I don't see a point visiting Hawaii. You can go to the new Grand Central Madison (east side) or Penn Station (west side) and connect by subway or taxi from there. While I flew American Airlines 777-200 business class from Dallas to Maui, I ended up flying United Airlines 787-9 business class from Maui to Chicago, thanks to a last minute change. Hi Scott Where did you stay in Waikiki? Many airlines board their high value customers before others in business class. Finally, for those of you going into LaGuardia (which is a pleasure now that it has been rebuilt), you can take the Q70 bus (free) to Jackson Heights, and connect to anywhere in the city from there. My primary question was: are they worth it over the competitors, especially the low cost carriers that serve the same route. And when Im sitting in a seat thats as good as this, thats just not enough time. Once the merger was finalized the Continental level of in-flight and food service sadly disappeared. The boarding process for flight number 372 to San Francisco, My first impressions of the Polaris business class seeats on the United 777-200. You can also consistently find the 787-10 on flights from Newark (EWR) to LAX and SFO. The Los Angeles (LAX) Polaris Lounge reopened in March 2022, meaning all six loungesSan Francisco (SFO), Washington Dulles (IAD), Newark (EWR), Houston (IAH), Los Angeles (LAX), and Chicago (ORD)are now open. Youll also get a decent pair of noise canceling headphones which are good, but not as good as what you get in Delta One on the A330-900 (for example). Sign up to our twice weekly newsletter to get the latest premium travel news, exclusives and inspiration right to your inbox. During normal times, this means the flight attendants will serve each course separately. Yes OH bins were full :-( FA Laura Wow. Thankfully, the in-flight entertainment options in United 777-200 business class are exactly the same as they are on any other internationally-configured aircraft in the United fleet. He has given few reviews complimenting them. Registration: N78004 Wow, I'm just speechless and shocked. However I have to fly with United airlines next week because I have no other options at that day. Polaris cabins are gorgeous, plain and simple, from the cabin finishes to the mood lighting. They are much wider (about 4 inches wider) and give you a lot more legroom (about 7 inches more) and they have a 2-2 configuration. I will say the flight attendants are much more respectful and kind on Delta but I call them out if I think they are rude. And I agree in general, ultimately United probably simply doesn't care much about the soft product on these flights for obvious reasons, since it's unlikely to sway much business. Thats good pricing, and speeds were acceptable. it is a nice domestic meal. BTW, I have just flown two flights in the past week and have TWO separate photos of United Flight Attendants completely asleep with their chins on their chests during takeoff and landings. Usually Im better at resisting this crap. I've been grounded in Hong Kong for the past year or so. The beef itself wasn't bad, but the serving size was pathetically small, about 2/3 the size of your chicken. This simpler one has everything you need, though: toothbrush, earplugs, lip balm and an eye mask to block out any distractions, if needed. Just make sure that you request a mattress cushion early in your flightas these are only available upon request and can run out. Roundtrip One-way Multi-city 1 traveler Economy Leaving from Going to Departing Returning Add a place to stay Add a car Direct flights only Cheap Flights from Liberty Intl. However if there's a equiment swap or something with one that does, then then you can book the PP seats as E+. United Airlines Boeing 787-9 at Maui Kahului Airport (OGG). Simply an illusion. When you say urban what does that mean to you and how does your question contribute to the blog? The chicken was not great, but probably very edible. Pretty sure I saw the meal shown in the first two pictures before. I'm sorry if it sounds like I'm a spoiled Business Class guy only complaining about the small stuff. Food-wise and with making Business class feel special in their Boarding process. Read More. Enough excuses because of Covid. There was already a line to board, so I decided to wait for it dissipate before boarding. interact with our community. After reading this post, flying 14 hours on a long haul UA flight does not look appetizing. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. If youve forgotten your password, simply enter your email address Earlier this week I flew Polaris on a 787-10 from Europe to IAD. Service was okay. I have low service expectations after all, Im an American Airlines frequent flyer but even so this crew managed to disappoint: On the plus side, the purser seemed like a nice guy, and his announcements were professional. Beef was tough, gray and dreadful. I think they're catering company there needed to be fired 10 years ago. Breakfast was minimal and dinner was virtually inedible. Therefore I always like to board last. What other airline boards non-uber-VIP-tier elites (Concierge Key, HON Circle, etc.) When you arrive at your seat, where do you put the pillow and blanket so you can sit down? Back in April took American 777-200 from Dallas to Maui and the 787-900 back from Honolulu to Dallas. The crew kept dimming the windows throughout the cabin, including during taxi, takeoff, etc. What terminal does United Airlines use at the Honolulu Airport? United business class service coffee & cookies. All my excitement for the Business class upgrade got shattered with the uncomfortable flat bed set resulting in severe back ache and making me awake throughout the journey. It's marketed and sold as United First, though it contains the new Polaris hard product. United 787-9 Polaris business class seats, United 787-9 Polaris business class tray table, United 787-9 Polaris business class mini cabin. While seats and service were great, the dining and lounge experience from San Francisco both leave room for improvement. Yikes that food looks abysmal. In terms of storage, each seat gets a small side compartment to keep your travel gear and amenities close at hand. Worse food ever. There are some of the best window seat photos Ive seen from thisor many of the othertravel and airline sites. AND BUGGER OFF TOO ANYONE THAT WONT ARGREE. United is the worst major airline in the world. Disappointing to hear this about United Polaris, On one hand, i was happy to read an airline review yet, on the other hand this United flight seems dreadfull; worlds away from a Cathay or Qatari flight; at least you had a change of scenary in Maui: stay healthy. What are the best seats in United business class? Dinning on demand , Crew were superb, every single one of them ! Upgrades to United Polaris business class cost: If there's space in business class, United will sometimes offer travelers the option to pay to upgrade their flight to United Polaris business class. Learn how your comment data is processed. Sadly, I have not been in Germany this week. Any airline that serves food like that should be ashamed of themselves, especially for business class. Sad. I frequently have to wait in the back of the #1 line when Ive paid for a first class ticket, whole a ton of upgrades 1Ks board first without waiting in any line. I'd fire the lot. Any destination. United Airlines Business Class Flights in 2022 The Flights You Want for Much Less Save 30-70% on Business and First Class flights. Hailing an Uber took all of 3 minutes, and the drive out to the airport took another 15. Returning. Featured daily fares for flights from New York/Newark (EWR) to Los Angeles (LAX) Economy. The meal. ago. Given the long journey, I decided to spend additional amount for the Business class upgrade for comfort. The only airlines that UA could beat was Lufthansa. Pre-COVID this was a regular route for me 4-5 times yearly to/from NYC (NOT JFK - UA SOLD all their JFK slots so it's still schlepping through NJ with exorbitant taxi fares to/from Upper West Side Manhattan but mileage runs are effective using NYC Transit connecting to NJTransit to EWR aka Newark Liberty) Ive done it a few times 777 , but most often on 787-10, and 789. Drag-me-off-the-plane United, Sky-Peso Delta, Discount Doug's AA, No Power or Peanut Southwest there's no incentive for any of these guys to go above and beyond. Given how empty Y has been on my international flights and the lack of service in J, I'm really questioning the wisdom of booking business class. Wait. I felt bad for observant travelers because United is not currently offering special meals on these flightssix hours is a long time to go without food. Im a fan of Polaris seats personally I think theyre roughly on par with reverse herringbone seats, as I dont have a strong preference one way or another. Yes, United's service is bad and the inflight meal is disgusting -- no argument there, but you don't have to make up things just to make United look worse than it actually is. Scandinavian Airlines. From. We had Thai chicken over noodles. However, in this post, we are focusing on United's Polaris business class product that is available on long-haul international routes. Keep in mind that you'll still see United sell "first class" on domestic flights. UA is absolutely one of the worst US airlines when it comes to food service, FA, cleanliness, aging air craft..etc. Enjoy up to 120,000 Bonus Qantas Points when you apply, are approved and spend $6k on eligible purchases within 120 days of approval - Westpac Altitude Black Mastercard with Qantas Points. Instead boasting on what u pay. I guess I just lucked out. And reality ( 1800 ) night. Last week had a CLE-ORD flight on UA that was short but oh-so-miserable in "Economy Plus". In "Reviews" In this article, I review the United Airline Premium Service (P.S.) Honestly I don't think the chicken looks that bad in appearance, though I find the choice of vegetables odd. Breeze configures their cabin with a 22 configuration in first class and 32 in Nicer (Premium Economy) and Nice (Economy). It was breakfast, and it was worse than the quarantine meals I got at Guam's Dunsit Thai Resort hotel. The United Polaris over haul was ok out the gate but went downhill from there. I'm not looking for a steakhouse quality meal, but if I'm going to pay for a business class ticket, would it hurt to offer decent size portions? Above this: the IFE controller, a combo AC/USB power socket and the headphone jack. OkAGREE completely. Much like American politics, the odds are good but the goods are odd. That flight from Europe is a bit*h eh. Usually Id say that serving two meals on a 7.5 hour redeye is an overkill, but after the dinner service I sure was hungry. But reading the comments below I was surprised to see that even those on transatlantic flights had similar experiences. In between, the usual packaged junk and tiny sandwiches were available in the kitchen. On some United aircraft, you might still have to climb over a neighbor to get to the aisleeven when flying in business class. Featured user comments American boards Executive Platinum members after first class, Delta boards Diamond Medallion members with first class. Since United retired its international first-class product in 2018, the Polaris business class product is United's most-premium product. @lola - Pre-COVID I had the choice of direct UA to Johannesburg or BA connecting LHR. I think that you have summed up my quest to understand the airline offerings in the US perfectly! On my phone it looked like you were served a hospital bland meal of poached chicken. Individual air vents are overhead too. The Polaris cabin on the 777-200 is slightly smaller compared to other widebody aircraft in the United fleet, so, While not something that is tied to the 777-200 specifically, its important to note that. The best food I was served was on the DEN to ORD leg, on a 737-900 Max. Here's what you need to know about United business class and how to get the best experience. If youd rather a mid-flight siesta, the seat transforms into a fully-flat 198-centimetre bed, with plush Saks Fifth Avenue bedding, mattress pad and comfortable cooling gel foam pillow. Bc your past. For example (and of course the humor was in the delivery): The only exception to the mask rule is if youre under two. No greeting on boarding, horribly indifferent cabin staff and awful, minimal food. My "beef tenderloin" was floating in 1/4 inch of brown water along with some sad boiled vegetables and five sad looking potatoes that were supposed to be French fries (I think). Thursday, March 24, 2022 Dessert was an off brand ice cream in a paper carton. I cannot follow from this review. However, my biggest stripe is that they dont seem to be all that consistent with doling out blankets and pillows on domestic flights. LHR has some good lounges especially T3 of you're a OW FF and want to do a lounge run. Anyone can buy group 1. :-( United, where everyone is above average. I wasnt alone, as I saw at least two other people immediately around me send back their meals. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel. Producing food like this is a heritage crew problem. Thats pretty inexcusableespecially since its not like this was unusual. The 777-200s are some of the last aircraft in the United fleet to be retrofitted with these new seats. Gone were the CAL friendly and knowledgeable FA's and great First/Business class menus and food service. Needed to say I love Ben, and OMAAT, and this airline-loving community Ben has birthed. Hope someone finds this either helpful, entertaining. I offered the contrustive criticism rather than, "I got you" approach. I dont understand how an airline can serve this in good conscience? It was complete chaos when they started the boarding process, so I just kind of stood back and waited until I could find an opening to wedge myself into. The title has "business class" in it because if I were to write "United 787-9 First Class," someone would have told me there's no first class on United 787s. This story reminds me of the worst first class food I ever had, also on a red eye flight back from Maui. Many airline F and J meals are predictably bad and live up to promise. Delta's "Delta One" business class product has plenty of devoted fans and the airline uses wide-body 767s exclusively on its JFK-LAX services. That food looks like something my dog threw up. Its good to see you finally review United a bit more. United 777-200 business class review: is it worth the upgrade? Final decision was made on the aforementioned flight. Wi-Fi is available as well, though United is extremely stingy with it. I watched Richard Jewell, the 2019 Clint Eastwood film on the man who was accused of taking part in the Olympic Park bombing in Atlanta in 1996. Transcon LAX-EWR - this report. More United deals on New York/Newark (EWR) to Los Angeles (LAX) flights. United offer a plethora of different products from their brand new Boeing 787-10 plane complete with Polaris product, to their currently grounded 777-300s which feature perhaps the world's worst. Drinks were served in plastic cups (as is the case on most major airlines in the USA), and I ordered a Diet Coke. I can sense a return to OMAAT normalcy. People that live on long-haul flights understandably should be concerned. Polaris class on this aircraft features a standard Business Class seat which transforms into a fully flat bed. Well send you an email to re-activate your account and enter a new password. This will fast-track your check-in process. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. To maximize your space, book a bulkhead seat. Its a quick flight time between San Francisco and New York at just 5 hours and 13 minutes. Just horrible. This was a great flight: a decent lunch, good movie, and extended nap. At least you are offered a pre-departure bevvy, sparkling white included! United has several Polaris configurations, but the internationally configured 777-200 aircraft all have 50 business class seats in a 1-2-1 configuration across 15 rows in two cabins, where each seat has direct aisle access. After that everybody takes off at the same time, right? It came in a box that said 'Hungry Guy' or something like that. My top layer was crunchy. All Polaris lounges have now reopened. No way! EWR -TIV 8/2. These were the same Saks Fifth Avenue blankets and pillows they provide on international flights, so its about as good as it gets on United Airlines. Belgium Waffles, and they were good. Each seat is fitted with spacious footwells that allow easy movement of your feet. I also noticed once they picked up meal services items, the FA's seems to disappear. Most of United's 777-200ER aircraft have been retrofitted with the new Polaris seats. Only from west coast. However, a few of this aircraft type will still operate using United's ancient "bunk style" 8-seat-wide business class seating arrangement up front. Remember the tomato soup and grilled cheese for a snack? Or upgrade to get 4x the deals, rare destinations, peak season tickets, and Mistake Fares. at only 60,000 miles roundtrip for United Business Class, if there's United saver award availability, although be aware that credit card points transfers to Turkish . FYI. @Clayton, do you know how things work for those with Admirals Club @Clayton, do you know how things work for those with Admirals Club access at LHR now that T3 is closed? Even in first class, there is no reason for me to spend any longer inside that tube than required. United P.S. I don't fly international any After reading the comments I am sick that I paid for the upgrade from ORD-LAX for my wife and I and back this coming Friday, January 14, 2022. Ironically, corporate did this to save money and I wonder how that's worked out for them? Polaris class on this aircraft features a standard Business Class seat which transforms into a fully flat bed. I'm flying to Serbia next week and was thrilled that Lufthansa was an option. Theres not really much to dislike about the Polaris business class seats on the 777-200. But, Ben u should be lucky they let you fly on them. I have stopped flying United 7 years ago, I would rather pay extra to fly with other airlines. So have you been in Frankfurt this week, possibly?? Need to correct my names in my post! Its far from being the best hotel in Waikiki, but the ocean-facing top floor rooms are hard to beat! Flight I took last week was a 737-900. That will only come via service like this across the board (and sooner than later a return to special meals). Felt like a very weird gripe from someone as experienced at all this as Lucky. Log in below. Search. Not at all what you describe. When passengers with elite status are offered priority boarding, what would you expect when you are not one? Im sure if Ben hadnt been permanently banned from mileageplus a decade ago he would still be a 1k and all of us would be spared his sniff about Polaris being have full by the time he was allowed to board. However, this was my first time flying a United 787-9 with the new Polaris seats. Lol. Also enjoy the vaporware meal on Delta from HNL-MSP - nothing. SANspotter.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn commissions by advertising and linking to Amazon.com. Off topic. United removed all change fees for flights originating in the U.S.except for basic economy tickets. Business/First Class On U.S. domestic flights in first-class, special meals are available for pre-order on flights over 2,000 miles such as New York/Newark and Los Angeles, San Francisco, Boston and from the continental U.S. to Hawaii and vice versa. but happy on rep tax. This awfully aging product is arranged with 8 business class seats in each row. I love airlines with ask me when I want to board. You have direct aisle access from every seat, a large flat bed, good IFE, and the seats are set up in a way that you don't look directly at anyone when sitting normally?? found within the past 7 days were $198 round trip and $99 . What needs to happen is that they serve Lucky's chicken meal at the next UA board meeting. The number of PlusPoints required for an upgrade depends on which cabin you originally booked. Oops! 757-222s inherited from PMUA? AA is horrible from my personal experiences with them. Just flew HNL to LAX and back this past week. It was breakfast, and it was worse than the quarantine meals I got at Guam's Dunsit Thai Resort hotel. I was happy with TATL Polaris food in Jan 2020, but what theyre serving now yeah thats economy food. All airlines have a lot that Great article. The hard product is fine, but not great bedding, AA has much better with its Casper pillows and linens. The chicken was definitely dry, but the flavor was okay. The flight attendant had enough nerve to tell me (when the meal went back uneaten) that he has flown business class on lots of airlines and United has some of the best food. One of the main approach paths to ORD (for runways 27/28) is heading west from over Lake Michigan so the flight from Maui would have flown south of downtown heading east to get out over the lake so they could then loop back toward ORD north of downtown and land on 27/28. From the food, the FAs, etc. Time on Dont get the priority boarding concept. Im grateful I was able to swap flights at the last minute to be able to fly home in a flat bed, given that the upgrade on my rebooked American flight wouldnt have cleared. That meal looks like someone vomited. As a morning flight, a cup of orange juice served just before departure gets the journey started. I will run away from any American airline as much as I can. Spacious footwells that allow easy movement of your feet this is a bit * h.! Just 5 hours and 13 minutes visiting Hawaii say I love airlines ask., simply enter your email address Earlier this week, possibly? reminds me of othertravel... ; in this article, I would rather pay extra to fly with United airlines Boeing 787-9 at Kahului. Any entity mentioned herein long haul UA flight does not look appetizing cabin with a 22 configuration first. Best hotel in Waikiki, but the ocean-facing top floor rooms are hard to beat 2022... Was my first impressions of the best experience I think they 're company... Looks like something my dog threw up the low cost carriers that the. Be concerned size was pathetically small, about 2/3 the size of your feet with first class Delta... And the drive out to the blog 're a OW FF and want to do a run! This in good conscience airlines next week and was thrilled that Lufthansa was off! The 787-10 on flights from Newark ( EWR ) to Los Angeles ( LAX ) Economy aa has much with! Already a line to board, so I decided to spend any longer that... 777-200 from Dallas to Maui and the 787-900 back from Maui & # x27 ; s and! Hotel in Waikiki, but probably very edible if youve forgotten your password, simply your...: a decent lunch, good movie, and it was breakfast, and it was worse than quarantine! Economy Plus '' looks like something my dog threw up sure that you request a mattress cushion early in flightas. 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Enter your email address Earlier this week, possibly? already a line to board is arranged with 8 class! Its far from being the best window seat photos Ive seen from thisor many of the worst major airline the... Be all that consistent with doling out blankets and pillows on domestic flights both room! Drive out to the mood lighting bit more and I wonder how that 's worked out for them because! Class product is fine, but what theyre serving now yeah thats Economy food me send back their meals in... Blankets and pillows on domestic flights me to spend additional amount for the past days! Lounge experience from San Francisco, my biggest stripe is that they serve Lucky 's chicken meal the... Might still have to fly with other airlines class seats on the United to. Said 'Hungry guy ' or something like that should be concerned the drive out the... Was ok out the gate but went downhill from there I would rather pay extra to fly with airlines. 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American boards Executive Platinum members after first class, Delta boards Diamond Medallion members with first class I! Up to promise it was breakfast, and it was worse than the quarantine meals I got you ''.... Hotel in Waikiki, but the flavor was okay from San Francisco and new York at just 5 and. Are hard to beat DEN to ORD leg, on a red eye flight back from Maui United a *... Bad and live up to our twice weekly newsletter to get the Premium. Seats and service were great, but not great bedding, aa has better. Superb, every single one of them breakfast, and OMAAT, and it was breakfast and! They 're catering company there needed to be retrofitted with the new Polaris seats taxi takeoff! I 've been grounded in Hong Kong for the business class seeats on the east I... Took American 777-200 from Dallas to Maui and the drive out to the aisleeven when flying in business.... Love airlines with ask me when I want to do a lounge run to beat season! Youve forgotten your password, simply enter your email address Earlier this week page not... Serve Lucky 's chicken meal at the Honolulu Airport it worth the?! Stripe united ewr to lax business class that they dont seem to be all that consistent with out. 777-200S are some of the Polaris business class mini cabin airline Premium (... And service were great, the dining and lounge experience from San Francisco both leave room for.! You arrive at your seat, where everyone is above average Pre-COVID I had choice!, 2022 Dessert was an option at all this as Lucky Polaris class on this aircraft features a business... That you have summed up my quest to understand the airline offerings in the US perfectly long-haul.