We will send no paper copy of any Records and Communications to you unless you request it or we otherwise deem it appropriate to do so. Neve is our newest WordPress theme. https://www.zellepay.com/support/enrolling-with-zelle. To view these terms, please click here First Name Last Name Email Financial Institution Terms of Use Marketing and Communications Last Updated: July 2, 2019 Acceptance. You agree to receive money requests from others and to only send requests for legitimate and lawful purposes. By participating as a User, you represent to Zelle that you are the owner of the email address, the U.S. mobile phone number, and/or other alias you enrolled, or that you have the delegated legal authority to act on behalf of the owner of that email address, mobile phone number, and/or other alias to send or receive money as described in this Service Agreement. Email Template - form | Zelle Disbursements with Zelle Email Templates By downloading this asset you agree to the Terms of Use associated with them. You agree that these terms affect interstate commerce. After too manyloginfailed attempts, your profile will be locked. In the case of any messages that you may send through, Your wireless carrier is not liable for any delay or failure to deliver any message sent to or from, Tells us your name and the email address or U.S. mobile phone number you enrolledwith. Other Users may send money to you or request money from you using that U.S. mobile number. Downloading the Zelle app: To download and use the Zelle app you must have an eligible Android or iOS Smartphone. AS SET FORTH IN THE CLASS ACTION WAIVER BELOW, ALL ARBITRATIONS WILL BE CONDUCTED ON AN INDIVIDUAL BASIS, AND THERE SHALL BE NO CLASS ACTIONS IN ARBITRATION. Visa or MasterCard debit card tied to a bank account in the U.S. When enrolling with the Zelle app you will need a U.S. mobile phone number registered to an eligible smartphone. You hereby give your affirmative consent to receive electronic Records and Communications as described in this E-sign Consent. You should make sure that your form relates to the circumstances of your case. You may verify with the Recipient they have fully enrolled with the email address or mobile number you are trying to send money, and have opted into receive notification. Still need help? The Add Your Debit Card page will allow you to enter your new debit card information. If you need more help to fill out your form, you should get legal advice. b. Zelle Content Standards: You agree that you will not upload or provide content or otherwise post, transmit, distribute, or disseminate through the Service (including but . There are no fees when using the Zelle app to send or receive money. Sending Money; Debits by Network Financial Institutions. Those debit cards cannot be used with Zelle. For example, in order to protect you, Zelle and the Network Financial Institutions, Zelle may need additional time to verify your identity or the identity of the person sending the money. Once enrolled, a Z logo will appear on your profile for each U.S. mobile number and/or email address that you have enrolled with. Telephoning is the best way of keeping your possible losses down. Mobile numbers cannot be enrolled with more than one Zelle profile. Still need help? If the payment does not appear within your Zelle app Activity, please contact us for further assistance. to create, develop, operate, deliver, maintain, and improve our products and services; to respond to your requests and comply with your stated communication preferences; to provide you with a safe, efficient, and customized experience; as otherwise permitted by the terms of our Privacy Notice. 16. To view these terms, pleaseclick here. Enter your official identification and contact details. 1. AN UNAUTHORIZED PERSON HAS DISCOVERED YOUR ZELLE. If you are enrolled in Zelle with a participating financial institution, you must reach out to their customer support team. *Typically, when sending and receiving money with Zelle, if the recipient is already enrolled, the money will be available in minutes. IN THOSE STATES WHERE THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES MAY NOT APPLY, ANY LIABILITY OF ZELLE, ITS OWNERS, DIRECTORS, OFFICERS AND AGENTS OR NETWORK FINANCIAL INSTITUTIONS IN THOSE STATES IS LIMITED AND WARRANTIES ARE EXCLUDED TO THE GREATEST EXTENT PERMITTED BY LAW, BUT SHALL, IN NO EVENT, EXCEED ONE HUNDRED DOLLARS ($100.00). It may be that your card is not currently capable of receiving money. Territory. You can also call 844.212.9102 (Monday to Friday, 8 a.m. to 5 p.m. Consent to Emails and Automated Text Messages. We therefore recommend that you use the Service to send money only to people you know and trust. By using the Site, you hereby submit to the exclusive jurisdiction of the courts within the State of Delaware and waive any jurisdictional venue or inconvenient forum objections to such courts. Those debit cards cannot be used with Zelle. Each profile may be created with one or more aliases, such as your U.S. mobile phone number and/or email address; however, only one bank account and/or debit card may be linked to a profile. We may also delay or block the transfer to prevent fraud or to meet our regulatory obligations. Territories include American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands. Send limits are not increased or decreased at the request of Users. 2023 Early Warning Services, LLC. If you have questions about your Privacy Rights, Zelle Privacy Policies or how to exercise your rights please visit https://www.zellepay.com/privacy-policy. Once downloaded open the Zelle app and follow the below steps: You're all set! PLEASE RETAIN THE RECORDS FROM YOUR USE OF THE SERVICE AND CHECK THEM AGAINST THE STATEMENT YOU RECEIVE FROM YOUR FINANCIAL INSTITUTION. Further, if your financial institution later becomes a Network Financial Institution, you authorize Zelle to share relevant information about you and your account with that financial institution so it may contact you with changes or actions that may need to occur (if any) for you to continue uninterrupted use of the Service, and for the purposes described above in this Section 4. Having issued and responded to numerous non-partisan subpoenas over the past few months, I have found them to be a rich source of relevant information. Your continued access of the Zelle Site or use of the Service after any amendment, modification or change to the terms and conditions of this Service Agreement shall constitute your agreement and acceptance to such amendment, modification or change. Scottsdale, AZ 85250, Attn: ZELLEPAY as promptly as you can. YOU SHOULD NOT USE THE ZELLE SERVICE TO SEND MONEY TO PERSONS WITH WHOM YOU ARE NOT FAMILIAR OR YOU DO NOT TRUST. Subject to applicable law, Zelle may amend or change this Service Agreement (including any applicable fees and service charges) from time to time, in its sole discretion, by posting the updated terms on the Zelle mobile app and at zellepay.com (each referred to individually or collectively as, the Site). e. Hardware and Software Requirements. In case of errors or questions about your transactions facilitated through Zelle, please contact us by telephone at 1-844-428-8542 or by e-mail at customerservice@zellepay.com; or write to us at 5801 N.PimaRd. A scam is when you knowingly send money to someone you do not know or trust. Download Product Brief. You can send a request for money to friends, family or others you know and trustwith Zelle. To start using the Zelle app now, we recommend trying a different Visa or MasterCard debit card from your bank or credit union, or, if you dont have one, you can try using a debit card not from a participating financial institution. Records and Communications means the Zelle Network User Service Agreement (the Service Agreement) between you and Zelle for the Zelle services described in the Service Agreement as well as any modification or amendments hereto; any policies, notices or disclosures; and all other information that we may be required to provide to you in writing by law. Zelle payments are usually processed instantly, making this an easy way to split the cost of a taxi with friends, or contribute to buying a shared gift, for example. Youll be directed to select the Zelle app from either the App Store or Google Play to download to your Smartphone. You can verify if your card is fast funds enabled by reaching out to the support number on the back of the card. U.S. If your device is not compatible with the Zelle app, you will not be able to download within the App Store, Google Play, or you will receive a message that your device is incompatible. Accordingly, the Federal Arbitration Act and federal arbitration law will apply to this Agreement to Arbitrate and govern its interpretation and enforcement (notwithstanding the choice of law provision set forth in Section 25 above). Actually, sending your invoices as soon as possible is the best way to ensure immediate payment. Pharmaceuticals and other controlled substances; Sexually oriented activities or materials; Obscene or offensive activities or materials; Materials or activities that promote intolerance, violence or hate; Illegal gambling, gaming, lotteries or sweepstakes; Court-ordered alimony or child support payments; Travelers checks, money orders, equities, annuities, or currencies, including digital currencies, such as bitcoins; Infringement on the copyright, patent, trademark, trade secret or other intellectual property rights of. If you have a payment pending and you deactivate your profile prior to it posting, the payment will fail and return to the Sender. You understand and acknowledge that a person to whom you are sending money and who is not enrolled as a User may fail to enroll with Zelle, or otherwise ignore the payment notification, and the transfer may not occur. Other product and company names mentioned herein are the property of their respective owners. At least one ormoreaccounts must be with a participating financial institution. Your financial institution can help you with deactivating your Zelle profile and mobile app services. YOU AND ZELLE WAIVE ANY ABILITY TO PARTICIPATE IN A CLASS ACTION AS A CLASS REPRESENTATIVE OR AS A CLASS MEMBER. Tell us the dollar amount of the suspected error. ZELLE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, WITH REGARD TO THE SERVICE DESCRIBED OR PROVIDED. Please Note: This form is not to be used to report unauthorized transaction(s). Youll enter your eligible debit Visa or MasterCard and continue to follow the prompts to enter your personal information and create your password. When you send and receive money using the Service with a bank account held at a Network Financial Institution (as defined above), the terms of use at that Financial Institution apply. From theProfile has been lockedmessage, tap onRE-ENROLL, From theverificationscreen,tapYesto continue, You will receive aone-timepasswordto your mobile number, Once verified you will beprompted to start your re-enrollment process. Debit cards that are not eligible to enroll with the Zelle app. Arbitrations will be administered by the American Arbitration Agreement (AAA) under the AAAs Consumer Arbitration Rules in effect at the time the arbitration is commenced. You acknowledge and agree that you are personally responsible for your conduct while using the Zelle Service, and except as otherwise provided in this Service Agreement, you also agree to indemnify, defend and hold harmless Zelle, its owners, directors, officers, agents and Network Financial Institutions from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorneys fees, resulting from or arising out of your use, misuse, or inability to use the Service, or any violation by you of the terms of this Service Agreement. You may not enroll with a prepaid debit card issued by a financial institution that is not a Network Financial Institution. When you send and receive money using the Service with a bank account held at a financial institution that is not a Network Financial Institution (as defined above), this Service Agreement applies. In order to access, view and retain electronic Records and Communications that we make available to you, you must have: f. Requesting Paper Copies. You understand and acknowledge that Users to whom you send payment requests may reject or ignore your request. You may approve or deny within the messaging. The Zelle Network (referred to in this Service Agreement as "Zelle," "we," "us," or "our") provides a service (the "Service") that enables a convenient way to transfer money between you and others who are enrolled with a financial institution that partners with Zelle (each, a "User") using aliases, such as email addresses or U.S. mobile phone You can verify if your card is fast funds enabled by reaching out to the support number on the back of the card. Once we process your request to withdraw your consent to receive Records and Communications in electronic form, your access and use of the Zelle services will terminate. You represent that (a) you are at least 18 years of age, (b) you have the authority to authorize debits and credits to the enrolled bank account, and if applicable, (c) you are the authorized holder of the enrolled debit card. https://www.zellepay.com/legal-and-privacy, Your use of the Service will be subject to the terms and conditions of this Service Agreement, unless you are using the Service through your Network Financial Institution. We do not charge a fee for providing a paper copy of Records and Communications. While Zelle maintains and enforces standards for all parties in the Zelle Network, we have no control over the actions of other Users, the Network Financial Institutions or other financial institutions that could delay or prevent a transfer of money to you. Nisha Jones. 2023 Early Warning Services, LLC. The consumer should hang up and call their bank or credit union at the telephone number listed on the back of their bank-issued debit card or on the official website of the bank or credit union if they need to provide information over the phone. After entering your new password and selecting continue a prompt to authenticate will request your CVV on the back of the debit card you enrolled. authorized situations such as legal guardianship or pursuant to a power of attorney. 2023 Early Warning Services, LLC. THIS SECTION APPLIES TO YOU AS A CUSTOMER OF A FINANCIAL INSTITUTION THAT IS NOT A NETWORK FINANCIAL INSTITUTION. The recipient has up to 14 days to enroll to receive the money before it expires. When you enroll with Zelle, you may establish one or more profiles. For help with updating your Zelle profile within your financial institutions mobile app or online banking service, your financial institutions customer support team can help. Whenre-enrolling, your previous profile and Zelle app activity will be deleted, and all pending payments or requests will be canceled. We recommend that you send money only to friends, family and others that you know and trust. If your financial institution provides a Network Financial Institution with changes to your bank account information, the Network Financial Institution will provide Zelle with the updated information. If there are risk indicators for the transaction, the issuing financial institution can provide a warning and education about fraud and fraud to give the consumer the opportunity to take a break before sending the money. YOU MUST AGREE TO THESE TERMS TO ENROLL FOR THE SERVICE PROVIDED BY THE ZELLE NETWORK AND DESCRIBED BELOW. You can use Zelle through your online banking service, or via the Zelle app, to make payments to friends, family, and people you trust. EXCEPT AS OTHERWISE PROVIDED HEREIN, AND SUBJECT TO APPLICABLE LAW, ZELLE MAKES NO EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER WITH RESPECT TO THE SERVICE. Please access and review this Service Agreement regularly. Zelle will not provide any non-publicly available information to the OP without a subpoena, and the only way to send them a subpoena would be as part of civil litigation. Use the Find Your Bank to verify your bank is not a participating financial institution and select "Don't See Your Bank?" Gift cards or pre-paid cards from a bank or credit union that do not offer Zelle to their customers. Notifications: will allow you to turn on and off notifications and update how you want to receive notifications. This means that you can still rock the awesome Zelle design with a fresh new codebase running under the hood. If the financial institution holding your account mishandles or delays processing or posting a transfer facilitated by the Service. You may enroll only one debit card within the Zelle app to send and receive money. This part I agree with. Preferences:will allow you to turn on or off Fingerprint verification if your device has this option available. All rights reserved. We reserve the right to decline your registration if we believe that you are enrolling to use the Service with your business account or to receive business or commercial payments. Territories include American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands. Once you receive your new card you may update your profile in the Zelle app by: If your financial institution is listed, it is a Zelle participating financial institution, and you will need to enroll or update your profile directly through your online or mobile banking service. This sample form is provided in PDF and Word formats. As a customer of a financial institution that is not a Network Financial Institution, Zelle will limit the amounts you can send to another User when using the Service to $500 per week with no limit on the number of transactions. With Risk Insights for Cell, the issuing financial institution can evaluate important information about the behavior of the recipient`s token in the Zelle network. As part of our ongoing efforts to combat fraud while meeting consumer expectations for payments, we recently launched an offering called Risk Insights for Cell, which allows financial institutions to better identify potential fraud to protect consumers. I have sent many subpoenas to Early Warning Services, LLC dba Zelle as part of the post-judgment debt-collection process. Description. Youwillbe promptedtore-enroll. Zelle Network User Service Agreement For Accounts Not Held at a Network Financial Institution, 2. All rights reserved. Any other illegal activity or unlawful purpose. ET, excluding New Year, Thanksgiving and Christmas) to request a copy by U.S. mail. If you need help with this, please let us know through our Support and Training Center. Liability for Sending and Receiving Money. If we are unable to confirm that you are the owner of the U.S. mobile phone number or email address, then you understand that we may cancel your enrollment and you will not be able to send or receive money with the Service until you enroll again. Please check with your enrolled financial institution for any fees they may charge to send or receive money. New 1099 Requirements. Once a User initiates a transfer of money to your email address or U.S. mobile phone number enrolled with the Service, you have no ability to stop the transfer. THE ARBITRATOR CAN AWARD ANY DAMAGES OR RELIEF ON YOUR INDIVIDUAL CLAIM THAT A COURT OF LAW COULD, INCLUDING INDIVIDUAL INJUNCTIVE RELIEF AND ATTORNEYS FEES WHEN AVAILABLE UNDER THE GOVERNING LAW. This is the actual form with sample text added in each section. Enroll your email or phone number. By accepting this Service Agreement, you agree that you are not engaging in the business of debt collection by attempting to use the Service to request money for the payment or collection of an overdue or delinquent debt; to request money that is owed to another person; or to collect any amounts that are owed pursuant to a court order. When sending money with Zelle, if the recipient has not enrolled the U.S. mobile number or email address used to send the money, they will be prompted to enroll to receive your payment. This section is pretty self-explanatory. If you tell us verbally, we may require that you send us your complaint or question in writing within ten (10) business days. Therefore, unlike discovering opposing parties, you don`t need to give the non-party 30 days to respond. THE SERVICE IS PROVIDED ON AN AS IS AND AS AVAILABLE BASIS. Fees, when applicable, will be displayed prior to each use of Service. Juris Doctorate. All subpoenas must include: The full name, title, mailing address, email address, and phone number of the person and/or entity issuing the subpoena; and. Zelle app users are able to send money to other Zelle users enrolled with one of our partner financial institutions. You are responsible to provide us with true, accurate and complete email address, contact and other information related to this E-sign Consent and to the Zelle services and to maintain and update promptly any changes in that information. By downloading this asset you agree to the Terms of Use associated with them. IN ARBITRATION THERE IS NO JUDGE OR JURY, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. It is important that you also report this to your bank or credit union, if you have not done so already. Please make sure to state that you are requesting a paper copy of particular Records and Communications. 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