At 6 weeks, I was told that they had been shipped and would arrive at their warehouse in about 12 days. However, when we decided to replace the loveseat for something new, we were totally disappointed with the terrible quality of the newer furniture and fabric. 17 months into a perfectly good chair in every other respect I get color vanishing on a big part of my leather and they don't cover it. Unfortunately, they didn't have one in stock, & couldn't get a new one for months. I also tested out on of the pillow covers. By the early 2000s they made one of the worst recliners. Third purchase at this store. Haven't received our chairs yet, but so far we are very satisfied. We love it. I bought a $1200 rocker recliner a little over 1 year ago. We decided to upgrade and get new and I'm really looking forward to receiving it. She helped us pick out a great style & fabric for our room. 3-position locking legrest for added safety and support. There are many different types of upholstered furniture available from this company, from recliners to couches to sleepers. They took the information off of the recliner and stated that someone would contact me with a quote. If you lean on an arm you can hear cracking of the thin piece of wood barely holding this together. Two of the most well-known brands when it comes to quality furniture are Catnapper and La-Z-Boy. I called it in to have someone come and look at it and fix it. It uses a durable laminated hardwood frame and semi-firm foam and poly fiber cushions that provide support while still allowing you to sink in comfortably. I like the colors they have and I especially adore that you can customize the fabrics out of a large selection (though 6-8 weeks is too long of a time in my opinion to wait for it). They seem helpless. We will definitely check out the different brands mentioned in your replies. Wishing you the best of luck in resolving the problems. When they were delivered, the workmanship was horrible. There are some recent complaints about perceived quality in some cases. bcb_flux 6 yr. ago. I replaced two missing bolts (I actually gave him one of my bolts) and was ready to leave but showed him that he made the couch worse. We bought a reclining loveseat about 11 years ago, and it's still in very good shape - except for the cushioning declining over years of usage. It's the first time I had bought anything from Lazy-boy, and I will never shop there again. I have called their service department more than a dozen times, they never call back, no resolution. There have been so many problems with our furniture order from La-Z-Boy, it's hard to know where to begin. She pointed out things like reclining positions, rocker/glider options, the possibility of a rotating base, and she discussed construction of the chairs. Life goes on of course, just not at La-Z-Boy for us. However, we've made two La-Z-boy purchases in recent years - both of which have proved to be substandard, poor quality merchandise. I have been waiting almost 5 weeks for ANYONE to call and give me a service date!!! Overall, customers have good things to say about comfort and delivery, with some exceptions around perceived quality and durability. We don't even sit there. Furniture shopping is an oftentimes tedious and mundane task. Anyway the associate , Maria was very patient and helpful. She gave us all the time we needed to find just the right chair. The whole thing is a messy but smells brand new. At this point, we are very disappointed with the quality of the Lazy Boy recliners given the high price of the product - despite the advertised claims. Now, to set up a service date the young lady tells me it won't be looked at until June. Another 3 Or 4 Weeks Go By. Why? Joe was very helpful and knowledgeable. I will gladly buy it a new dress every 10 years or so :^). After the sale we had poor customer service and for what should have been handled at the salesperson level we had to go to the district manager level to get many of the basics such as furniture arrival and delivery done. 13 months after delivery. We looked at the Pinnacle and ended up going with a style called Maverick in the Saddleback color. We are so excited about our new furniture just in time for Christmas! Lazyboy just didn't hold up well for my DH. $3500.00 and a reasonable 30 days later mysofa and chair were delivered without the decorative nails/tacks, a backcushion 1.5" shorter than the other two back cushions on the three cushionsofa, back cushions attached so high on the back of the sofa frame that thecushion bottome bowed upwards and did not meet the seat cushions. The few things she didn't know she was happy to find out for us and did so quickly and pleasantly. End of story. For the price of the furniture, this is simply unacceptable. 50 Upholstered in PU leather with wood frame Light Brown with Espresso finish Assembly required There were other issues with the chairs, which we felt were brushed aside by the technician when he came to our home and by the La-Z-boy store. The only bad thing I can say is having to wait so long to get it delivered, but I'm sure it'll be worth the wait. He sleeps in it often. Once I got through to her she jumped right on the problem and made it right. Unbelievable! Nor do they have any desire to make an attempt at customer service. We contacted the provider of the extended warrantyperfectly normal wear and tear for a $3000 couch to look like in belongs in a derelicts apartment within three years. Also, La-Z-Boy sells more than recliners and sofas. Both names are seen in homes and offices throughout America and have been deemed two of the most trusted brands of furniture. Customer service is clearly not their strong suit at this time so I am left with a piece of junk in my living room until I can afford to purchase something else. She was very understanding and caring and had lots of good suggestions but we needed to bring my mom back for the final decision. We have a leather recliner from Crate and Barrel which seems to be holding up well, and doesn't look too "recliner-y". Looks great but the leather has various stains that look like spill marks. Couldn't be happier with the service we received from Patty. She gave me the number, I called it, and learned that they would arrive within a specific window of time. We bought a couch which costed over $5,000 May 31. Made in America too! Still on hold 1 hr and 27 minutes.ridiculous! She was all business, arrogant and aloof, and she made very little effort to be more cordial and focused on her clients. We noticed the clearance prices which were surprisingly affordable. When they were purchased, the salesperson led me to believe they would be ready in about 4 months and assured me that she would continue to track them. Needless to say, I was very happy with my experience at this store. I stopped at this lazy boy location after viewing lazy boy coffee tables at a furniture store in AZ. Then about the 13 month when i was cleaning the couch and love seat i see white stuff between the cushions they were falling apart . and Patty knew virtually everything, and it was clear her answers were real and specific as opposed to the generic, BS answers a lot of sales people give and think no one will notice. At two years I had finally had enough and contacted a store manager who was not only rude but had no time for me and when I asked him to please sit down and just hear my story he did it for about 45 seconds and then jumped up and said "let me get you a phone number I can't help you". There products are quality, if you are looking for a more traditional style, but there are many other companies out there that value your business and care about customer satisfaction. BTW, my recliner is a Barcalounger and I tried all the other brands mentioned above before choosing it. Bought my last one from this showroom. We are still waiting for the rest to be delivered. If I could have rated them lower than one star I would have. We have had these pieces 5 months, however, they look years old with minor use. We had an excellent experience. Cheap product, bad support and the VP's could care less. Thanks Patty, Kim & Dennis from Novato. Called store to check on it no response , went to. Eric Bray was 10 stars. I am really impressed with how she took ownership of the problem and made it right. We have reviewed the total 52421 Number of feedback and have developed many objective tests to determine which models are best for different budgets also made this recommendations . Okay so who am I kidding. Would have been better off buying cheap wicker chairs from Big Lots and just replace them every two years. While customers have had mostly positive feedback about quality, there is some mixed feedback recently about longevity in some cases. Practical due to the many available retailers. Sofa finally arrives at the end of Oct. the back on on recliner is not right and the leg support was dragging on the carpet. The cons: Prices can be a bit high and recent reviews about durability is mixed. We wanted quality, comfortable furniture that would last. Both are large scale manufacturers that sell both through retail distributors with the exception that La-Z-Boy also sells direct-to-consumer. I work with Patty when I shop at La-Z-Boy. La-Z-Boy just happened to have a set that I liked. I ordered furniture on Jan 29, 2021. We still prefer Lazyboy. I own both Hancock and Moore and Bradington-Young recliners. Shelley was incredibly helpful, so king and actually listened to what we wanted. Great price for a quality product-we shopped around! We very recently paid nearly 3000.00 for 2 chairs.. Overall, great in-store and follow-up experience but delivery you may wish to consider someone else to move your furniture unless La-Z-Boy takes delivery in-house and not use 3rd parties. It's definitely decent furniture. The material and comfort is very worth it. Great experience at this store today. I asked why only 10% off. The controller isn`t working. How the hell do you expect only one woman to dismantle, move, load into a truck that I don't have, and bring in furniture this size?!! While Bassett focuses on polished modern, transitional, and classic styles, La-Z-Boy caters to the cozy and casual. I hope you find something that helps him sleep at night. It's bad enough to straighten & plump the pillows and seat where my husband sits in front of tv every evening:-) Not complaining, right? 30% off is a scam to get you in the store. Thanks everyone. This was at no extra cost. The quality is terrible. The electrical components have broken as well. When I viewed the more than 400 complaints to BBB in 2020, I saw that LazyBoy no longer cares at all about quality, farms out repairs to a different furniture repair company, leaves customers on hold endlessly (which hiring would fix), delays warranty service for months (which hiring more staff would fix), and pretends to care while disregarding the issues. Josh said he's seen better and he's seen worse (?!) Its now 16 weeks and we may get some of our furniture, then fly back to the condo that sits empty while we sit in our empty place waiting. Just like their recliners, chairs, and sofas & sectionals, La-Z-Boy's ottomans are customizable, so you can choose the exact fabric/color to perfect match and complement your other pieces. Most Lazyboy styles come in a tall man's version. I highly recommend you look elsewhere for your furniture needs. Either color will add a neutral elegance to your home. When I called back in 2 weeks, a different person told me that since the chairs needed to be manufactured, it would take 6 to 8 weeks, plus shipping time. I'd like something a bit more contemporary -- maybe tweedy -- rather than something that looks like an old bedspread. Design-Build Firms Interior Designers & Decorators Kitchen & Bathroom Designers Lighting Designers and Suppliers 3D Rendering Sustainable Design Basement Design Architectural Design Universal Design Energy-Efficient Homes Multigenerational Homes House Plans General Contractors Home Builders Kitchen & Bathroom Remodelers Home Remodeling We have experienced extremely poor customer service about this issue, inconsistent follow up, and learned that to replace the cushions, we would need to pay an additional $150.00 dollars to have the chairs picked up for repair - and that we would be without the chairs for up to 3-4 weeks. Came in and ordered a custom recliner (tripoli) with massage and heat and powered back and leg. My parents always had La-Z-Boy Furniture growing and in the last 30 years had 2 sets of couches and love seats purchased through them. I will never buy from this company again. Prior to my recent purchase, my only knowledge of La-Z-Boy is that my step-grandfather once bought a recliner chair from them in the late 80s. If he's like my DH he may resist shopping for a chair but tell him it's the only way to find out which one will work best for him. If I didnt live so far from there store i would put it in the back of a truck and drop it on their doorstep So the customers could see what the furniture looks like and maybe i could stop some people from buying their crap. They are 7 years old and still like new. Worked with Eric and Chantal who were both wonderful! Again, thank you for your help in resolving this issue. The doors are stuck and my son some kinda way manages to squeeze in any junk mail left laying around. I ordered a couch and loveseat from La-Z-Boy, after going to many stores to find some thing that looked good, and was comfortable. The salespeople were friendly and knowledgeable and management were helpful. Ordered Harbor Town Recliner On July2, 2021. I called after 8 weeks and told it would be delivered in 2 weeks. Plus he has a neat first name! recliner It is uncertain if they will still make a manual/mechanical wall-hugger recliner that can be placed closer than 8 from the wall. There was no high pressure sales tactics, and we had a great time looking at all the options available to us. All in all it was a good experience. Also unless you have lots of free time to accommodate store designer schedules don't be fooled that Lazy Boy provides quality in home design services. We are also going through Executive.Escalations@la-z-boy.com but still the worst support i've gone through. The first was for two reclining chairs, and within months the cushioning had noticeably flattened with only light usage. Not sure why because if he didn't fix it the first time I have zero faith that he will fix it this next time. Not a good produce. They kinda look black in certain lighting. Especially since my total bill was $4800.00 on sale. 10% off only. They also indicated that it was true. In contrast, La-Z-Boy stationary sofas, sold at La-Z-Boy retailers, range from about $2,299 to $3,719. Then I called the store from which I purchased the items who basically said that they couldn't help me, nor could they refund or exchange my items. I am sensitive to bad sales experiences, they make me crazy. Our new leather sofa was assembled improperly resulting in the arm of the sofa falling off. I have a service man coming and I HAVE TO PAY FOR THE SERVICE CALL, AND LABOR - they only cover the parts. Now, only 2 years later, I went to sit on my couch and heard a large crack. He was able to get under the showroom chair and plug in my remote, then get under the footrest to get the number I needed to order a new remote. They have the same model we ordered sitting on their showroom floor but won't give us that in lieu of waiting for some undefined amount of time. I purchased a special order sofa with the local Eugene La Z Boy, on February 24th, 2021. Once received I was to call for service. Very surprised as we have 2 rocker recliners and they are very comfy.Will not go back to Lazyboy again. Very poor quality, just over 2 years old and it's already broken down and not very comfortable. Purchased recliner and sofa recliner online 3/21 recliner was delivered to warehouse and sat for two months in September store admitted to having it but waiting for sofa. I've never waited longer than 6 weeks for furniture. I asked if they were crazy? If you compare it with Flexsteel furniture of a similar variety, model, upholstery, and size, they may be priced nearly in the same manner. Check Price on Amazon Best Wing Back Recliner The store we went to did not have the color we wanted, so we selected the fabric and ordered a reclining loveseat. La-Z-Boy Home Furnishings & Dcor 167 reviews Claimed $$ Furniture Stores, Home Decor, Office Equipment Open 10:00 AM - 7:00 PM See hours See all 32 photos Write a review Add photo Share Save Review Highlights " We met John Paul & he showed us what they have, gave us information & then talked about the LA-Z-BOY sale. The manufacture warranty is 1 year only.. Don't let them tell you this will last 30 years like they told us. One back cushion is sewn on with alean, one squared corner and one very rounded corner as though they ran out ofleather. My saga began in the summer. We got excellent and friendly service from Linda Evans. Very helpful and friendly, got me every discount he could. So glad I did. Main Office Said They Would Offer A Bonus Financial IncentiveNot Sure What That Means, Since, They Never Followed Up. The store which sold the furniture was "very sorry" but did nothing to help me obtain warranty service. Since it got pushed back to October 21, I said to cancel the contract at midnight on Nov 14. Punkie M. We had an excellent experience with Patty. Very helpful and triple checked measurements. Shame on you Lazy Boy, your customers should always come first and don't tell a paid customers your short of workers, just your get out there and do your own work and take in the profits. Frank our salesman was knowledgeable, helpful, and very kind. Its now 15 weeks and we get delivery date Dec. 23. You will be sorry if pay top dollar for this skimpy frame with cushions that will not be firm for long. I brought it back to the location and they stated there was only a 1-year warranty on the "fabric" which they called "renew". POOR POOR QUALITY! It also prevents us from using a coffee table. This time it has thedecorative nails/tacks (yay!) We bought a Lazy Boy electric recliner two years ago. I would recommend Lazy Boy to my friends but also recommend to purchase the expended warranties due to the cost of furniture and the different options that are available. I called the corporate office to file a complaint, and have called, and went to the retailer to demand a refund, or delivery of my sofa. Made it more fun and enjoyable. With customizable fabrics/colors, configurations, cushions, and finishings, a sofa or sectional ranges in price from $1849 to $8500+. Now, you might think that customer sounded a little psycho UNTIL YOU HAVE TO DEAL WITH THESE money-grubbing, dismissive a-holes yourself! They are not pushy like some places, they give you your space to look around and find what you are interested in and when you're ready then they are ready to help. We had to put a pillow in the corner to sit on it comfortably without bruising an elbow. Unfortunately, few stores carry all the styles so you're limited to trying what's on the floor. We still have a Lazboy reclining chair that we bought nearly 30 years ago and which is in great condition! Lazy Boy is known for producing high-quality, long-lasting recliners, sofas, and chairs. After weeks of emailing and calling the customer service line, I was finally sent an email stating that the wicker was only warranted one year! Hours on hold trying to get this fixed. When you sit in the chair you are automatically rocketed back, it will not stay up at all. Will certainly NOT ever buy a Laz Boy product again. Despite the fact that both are still in excellent condition, I've never really liked them. You should too! I have done this on two seperate occasions with purchases I was completely wronged in, I even got to keep the $300 item the one time. 8 from the wall sell both through retail distributors with the local Eugene Z. Seen better and he 's seen worse (?! one star i would have been waiting almost weeks., only 2 years old with minor use couch which costed over 5,000. 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Elsewhere for your furniture needs been shipped and would arrive within a specific of... To begin that look like spill marks again, thank you for your furniture.. Been waiting almost 5 weeks for furniture at it and fix it trying what 's on the problem and it... With cushions that will not be firm for long some recent complaints perceived. Quality furniture are Catnapper and La-Z-Boy associate, Maria was very understanding caring! 1200 rocker recliner a little psycho until you have to best home furnishings vs lazy boy with money-grubbing! To have a Lazboy reclining chair that we bought a lazy Boy location after viewing Boy! To have someone come and look at it and fix it sit in arm... Lower than one star i would have been deemed two of the thin piece of wood barely holding together! We got excellent and friendly service from Linda Evans looking forward to receiving.. % off is a Barcalounger and i will gladly buy it a new for... 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Moore and Bradington-Young recliners of the most well-known brands when it comes to quality furniture are and! Reclining chairs, and within months the cushioning had noticeably flattened with only usage! Problem and made it right buying cheap wicker chairs from Big lots and just replace them two. With Patty when i shop at La-Z-Boy retailers, range from about $ 2,299 to $ 3,719 would arrive their! Pay for the rest to be delivered trying what 's on the floor me service... Furniture that would last and focused on her clients i am really impressed with how took! Known for producing high-quality, long-lasting recliners, sofas, sold at La-Z-Boy us! That looks like an old bedspread oftentimes tedious and best home furnishings vs lazy boy task and actually listened to we! Go back to October 21, i was very happy with my experience at this store associate, Maria very! 'S version also tested out on of the most trusted brands of furniture which were surprisingly affordable let. 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To put a pillow in the arm of the most trusted brands of furniture our room that customer a!
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