This furniture protection service covers more than the one-year manufacturers warranty for parts. Anyone can write a Trustpilot review. Rain, snow, and UV rays can all cause damage, including staining, mildewing, and fadingas well as the spills and stains of everyday use. See in-store for the full price list. Cushion They should replace all pieces if they can not match the furniture or at least come close. Customer service took long time to respond and come out. Get the Scotchgard shield at Amazon, The Home Depot, and Walmart. I hope this review helps someone to avoid getting ripped off like we were. Place a glass or serve up style with decorative accent tables. What a scam. Avoiding The TERMS & CONDITIONS prevent the buyer from any recourse. We also ensure all reviews are published without moderation. It may not be the dealers fault that they can not get the fabric, but who wants a piece of furniture that does not match the other pieces. The recliner has a sagging seat cushion, and when I called the store where I purchased it, I was told I would need to call a support number and pay a $75 fee to get a technician to come out to my house and assess my claim. This comment was posted by a verified customer. they will not answer any e-mails either. Youll find sprays designed for indoor or outdoor use, or for synthetic or natural fabrics. Mary Whitmer @ 866-667-6685. It would be pretty inconvenient to run out of spray with, say, two deck chair cushions untreated. exposure to the sun will cause any material tofade. I called and inquired again. I have contacted Lazy Boy many time since then and they still deny responsibility. April 26, 2022. Great customer service is solving the customers problem. 16 months we noticed the material was wearing away and cracking. If I can not get any satisfaction out of Lazy Boy I can do my best to see that no one suffers like I have and still am, going on 4 years. I have 25 years customer service experience and Lazboy has no clue what that is. Yes! Joints and springs: The protection plan covers both fabric and leather furniture material for the joints and springs. At the sale price on these items the total cost before sales tax will be 2 * $1179 plus $899 which is $3257. Liquid rings, heat marks and gouges on wood and stone. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Fabric and Leather Care Care & Cleaning of Upholstery To prevent soiling in general, frequent vacuuming or light brushing with a nonmetallic, stiff bristle brush to remove dust and grime is recommended. They then didn't respond to that email for 2 more weeks. The electric controls on one didn't work and the other one had a tear in the leather. (in most cases, it is only the retailers offering furniture warranty plans). Both had problems. When they pushed the chair into place, one side of the back came loose and they couldn't get it to lock into place. Read on for some shopping considerations and top picks available today. Laughingly they said oh so sorry we added the wrong number. Take style for a spin with our standard 360swivel chairs. Do not use solvents to spot clean. I use to love love Lazy Boy 20 years ago but somethings happened I dont know what is going on but theyre not the same company anymore. He says if your furniture costs $500 to repair an accidental rip or tear and your service plan costs $200, youre saving a lot of money in the long run.. slightly dampened cloth or sponge, working up a foam toclean. High-quality furnishings can cost a pretty penny, so its wise to protect your investment from everyday accidents. I called the shop where I b0ught the furniture and they sent someone out to pick them up and they kept the rockers for a month and brought them back the same way they took them. Explore options and upgrades to personalize your comfort. In addition, La-Z-Boy Ottawa & Kingston is one of the only stores that covers seam separation on furniture on five years of extended coverage. They assume the warranty will make it right. This has happened twice and apparently the top of the arm is made of cardboard which will not hold up to any sort of pressure. My husband was in hospice and that was most comfortable chair we had. Have needed service on both. Get the Guardsman fabric defense on Amazon and at Walmart. The cost of the plan depends on the price worth of furniture. To reduce wear and tear, consider this interior protector product from Chemical Guys, which is both a stain repellent and UV protector. They (delivery drivers)ruined my front door, and ruined all my faith in humanity that they would do the right thing, you know the right way with COMMON sense. Serena And Lily. Always intense heat will help prevent the leather from drying and possiblycracking. So, the lower the original price of furniture, the lower the protection plan cost. I should've refused delivery of the chair, but they had me talk to customer service to schedule a technician to come out to look at chair. Indoor furniture plans protect fabric, leather, and wood furniture against: Food or beverage stains. Pile fabrics may Furniture damage in a logistic process. The lightweight formula wont change the feel of fabrics and it dries clear to an odorless, invisible layer of protection. But I should buy the additional 5yr protection fabric protection plan to cover other costs. It was defective. Define an entryway or accent any room with a stylish bench. We were wrong and not for the reason you might think. For a 5-year duration, this plan is totally worth it, so do capitalize on this and enjoy the best use of your lazy boy recliner chair. I would love to work with you any time. Double recliners and recliners with special features cost more. As stylish as they are versatile, our ottomans can do it all. I too had purchased a sectional from in 2005, with the understanding of Lifetime guarantee from Lazyboy for structure and replacement of mechanisms. How Does the La-Z-Boys Plan Compare to Other Warranty Plans in the Furniture World? La-Z-Boy will give you one full year to use the credit. The salesman stated everything would be covered including labor . Great style shouldnt be cookie cutter either, its personal, and at La-Z-Boy we literally give a variety of designer fabrics or soft and supple leather selections to choose from, multiple wood finishes and even more customization options to create your perfect piece. We moved and several months later we needed a repair on one of the chairs. Price: $29-$7498+. Dream bigger. But then after 2 weeks went by with no word, I inquired and they said they didn't receive them. By now, you are well aware of what the La - Z - Boy comprehensive protection plan has to offer. Lazyboy Protection Plan (Worth it? Seam separation is one of the highest costs for service, and thats why most companies dont cover it. We were told it had been sitting in their warehouse. Ashley Furniture offers a wide range of sofas, sectionals , loveseats, armchairs, and matching sets. If a Lazyboy furniture comes at the purchase price of $299, the protection plan would be $29. BEWARE. I contacted Lazy boy and they claimed that there was nothing wrong with their furniture. It's available on most La-Z-Boy products and repels everyday spills such as coffee, wine, dirt, salsa and more! After waiting months to recieve our furniture, and purchasing a warranty, the back of the sofa began to rub off. This spray was originally developed by chemists at 3M Corporation in the 1950's and is available in most major retail outlets. Call (866) 667-6685 to get in touch with one of our technicians. Purchased 2 recliners. The iClean warranty covers three years for cleaning stains on leather and fabric materials. Other companies that offer this will give you around three months. wipegently. This has been going on for 4 months now! When we were told we that we could pick it up in mid December when we got there it was the wrong item. Style. rub, thestain. 4 people found this helpful Helpful Report abuse Questions? La-Z-Boy is one of the world's leading residential furniture producers. We are stuck with the originally piece that has a flaw AND we paid over $300 in warrantie fees. I would find out what it is that they are putting on the fabric. I don't think you can go wrong with any higher end brand if like the fit and feel, as they will all last you about the same. You might as well dance, you never know when the music will stop!! We were told that the damages were pulls not tears and not coveredand any tears would not be covered because the tears have to be caused by a single event, not the cats wearing out the fabric. Furniture protection plans help keep your furniture safe from crayons, spills, rips, tears, and other child-caused accidents. The possibilities to create a custom look for every room in your house are almost endless. Then nothing -- so I called and they said they again hadn't received them. Without warning, one of them accidentally knocks their glass of red wine all over your new chair! They coat fabrics to help keep liquids and dirt from penetrating the fibers. Receive a personal style analysis with furniture choices just for you. With styles for every taste, our loveseats are a perfect fit. We will never buy this again and will never recommend you to anyone. Rest, relax, and repeat in style with ourduo recliners. By Jasmine Harding | Updated May 10, 2022 12:22 PM. With the increasing number of satisfied customers, we are left with no choice but to say Yes!!! I called the store where we purchased the chairs and they gave me the number of the company who provides the protection plan. You can use this credit for up to 50% of the value of new furnishings. Some of the affected items may not be replaceable, so a store of equal credit value is provided at the original purchase price. Customers who purchase the protection may also receive an extended warranty. ComplaintsBoard.com is a leading complaint resolution website on the Internet. No one should have to go through this to buy a lazy boy product. Living on their reputation. This is at least one reason why you don't find their furniture in your local . Wed be happy to answer any of your product, pricing and warranty questions at any one of our 4 La-Z-Boy locations in the Ottawa Kingston area. Often available in easy-to-use spray form, these products protect furniture, curtains, rugs, and more from looking old and dingy before their time. Leather is a natural material which, when properly cared for, will maintain its beauty and appearance Do not buy anything from this manufacturer/company. I explained that are talking about TWO chairs. Its suitable for a range of typical backyard surfaces, including patio furniture, patio cushions, umbrellas, grill covers, tarps, flags, and awnings, to keep outdoor items stain resistant and vibrant. Called corporate Lazy Boy (who sold me the contract) they said they have no control over Furniture Care Protection and I would have to work it out with them. Spot clean only with a water-free dry cleaning solvent. Oh! 'Most likely' being blue, 'more likely' being green, 'likely' being yellow, 'less likely' being turquoise, 'least likely' being dark blue. As a plus, La-Z-Boy offers over 900 fabric and leather choices in different grades. 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