Al hacer clic a continuacin, usted certifica que esta es su tarjeta de We believe our associates matter and strive to create a culture that supports our associates as well as meets the needs of the business. Applied due to a friend or family members receiving and accepting state-to-state or international calls from incarcerated individuals. Press 1 to accept agreement or 2 to decline. using the Messaging Solutions to transmit any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, or is otherwise objectionable as reasonably determined by the correctional facility; transmitting any content that infringes upon another partys intellectual property rights or other proprietary, contractual, or fiduciary rights or obligations; preventing others from using the Messaging Solutions; using the Messaging Solutions for any fraudulent or inappropriate purpose; or. In the event Resolute is unavailable or unwilling to hear the Dispute, the parties shall agree to another comparable arbitration provider, and if they are unable to agree, the parties shall apply to a court for appointment of a new arbitrator, pursuant to Section 5 of the Federal Arbitration Act. We are not liable to you or to any other person for any termination or suspension of your account, loss of storage, any associated e-mail address, or access to our website. These charges, and whats included, are subject to change from time to time. Al hacer clic en la casilla de autorizacin que aparece a continuacin, Account blocks are released periodically throughout the day so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. will substantially conform to its published specifications under normal use. Refunds of unused balances, when provided, are credited back to the credit or debit card used to fund the AdvanceConnect account. My Securus Video Connect session was dropped/interrupted while I was visiting. Este Acuerdo est The owner of a Direct Bill account (a friend, family member or attorney) must pass a credit check in order to be approved for a Direct Bill account. These monthly invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. crdito o dbito identificada anteriormente por los ltimos cuatro How can I add money to an incarcerated individuals Securus Debit Account at TDCJ? Once the credit limit has been exceeded, the Direct Bill account holder must make a payment on the account before the Direct Bill account will be unblocked. I agree to be contacted . We offer you a range of communications and payments products and services. Small Claims Court or Arbitration. However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. Invalid picture Picture not uploaded, picture has filters, picture too blurry, etc. ACUERDO SOBRE LA INFORMACIN DE TARJETA DE TELFONO / IVR. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request therefund. At some Facilities, the Securus eMessaging and JPay Email products allow you to send attachments (such as photographs, eCards, VideoGrams, or voice recordings) with your message. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. The Product Terms and Conditions are organized and presented separately for your convenience, but is important that you read and understand the relevant Product Terms and Conditions as well as these General Terms and Conditions. Our website and Products are not directed to children and are intended for use only by individuals at least 18 years of age. This account offers the following benefits: You can fund a Securus Debit account without having your own calling account The maximum funding amount is $50.00 per transaction You have 24/7/365 access to fund an incarcerated individual's Debit account on our website or by contacting us via phone Upon receipt of notice that an election to proceed in an appropriate small claims court has been made, the arbitration must be withdrawn without prejudice. You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuance of our website (or any portion of our website). Do I, or my friend and family user, get to keep the tablet upon release? Direct Bill account holders are responsible for payment of any balance due on the Direct Bill account. Are you sure you want to end this chat with the Online Assistant? Examples of specific causes for termination and suspension of access to our Products or a change to your password include, but are not limited to: If your account is terminated or suspended, this may result in any one or more of the following circumstances to occur: You understand and agree that all terminations and suspensions are made in our sole discretion. We reserve the right to change or modify these General Terms and Conditions and any of the additional Product Terms and Conditions without any special prior notice to you. The credit check requirement does not apply in Alaska. When inmates call this number, you will save money on long-distance or local jail calling rates charged by GTL or SecurusTech. Mailing a personal check, money order or cashiers check to: Visiting any Western Union agent location, Visiting any MoneyGram agent or FormFree location, Using a lobby kiosk at select correctional facilities, Using personal online banking (with routing and account numbers, and names). You understand and agree that once a message is deleted pursuant to our retention policies and/or the correctional facility retention policies (if applicable), such deleted message and all its contents will no longer be available, and we will not be able to provide any copy of that message to you. Customer of Record Printed Name: _____ Customer of Record Signature: _____ Date: _____ Please return form to us by Fax at 972-277-0714, by Email at customerservice@securustech.net or . You must file any claim or suit related to our website within one year after it arises. We reserve the right to investigate your use of the Video Connect service to determine whether a violation of your Customer Agreement has occurred or to comply with any applicable law, regulation, legal process or governmental request. If you do not confirm your subscription within 12 hours of signing up for text notifications, you will have to re-enroll and start the process over again. All other costs of arbitration are to be assessed as required by the Resolute Rules and applicable fee schedule. When we use the term Customer Agreement, we mean your agreement to our General Terms and Conditions plus the Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. Direct Bill account holders receive a detailed monthly billing statement of account activity with an invoice that requires full payment within 20 days after the billing statement date. Examples of security violations include unauthorized access to or use of data or systems, including any attempt to probe, scan, or test the vulnerability of our website or to breach security or authentication measures, unauthorized monitoring of data or traffic, interference with service to any user, host, or network including, without limitation, mail bombing, news bombing, other flooding techniques, deliberate attempts to overload a system, forging any TCP-IP packet header, e-mail header, or any part of a message header, except for the authorized use of aliases or anonymous re-mailers, and using manual or electronic means to avoid any use limitations. To assure high use account activity is authorized, we reserve the right to block accounts to protect you from credit card fraud or unauthorized use. Account holders can visit www.securustech.net or call 1-800-844-6591 after making a payment to check their account balances and confirm receipt of payment(s). You agree to carefully review our website and understand all of the terms and conditions that apply to the Products you use and that make up your Customer Agreement. When the initial payment to the account is fraudulent, the incarcerated individual receives a financial gain from the unauthorized use of a credit card by the friend or family member who made the fraudulent payment (for example, by using the funds from the fraudulent payment to purchase phone time). How can I access and use Securus eMessaging? AdvanceConnect account holders are responsible for payment for any services purchased on the AdvanceConnect account. . Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. Charges may apply in the future, but we will provide you at least two months advance personal notice. You can purchase these types of webcams at most electronics stores (such as Best Buy and Radio Shack) and many general retailers (such as Walmart, Kmart, and Target). 3. We guarantee you'll save on Jail Calls, or you can have your money back. Late or non-payment of a Direct Bill invoice may restrict the ability of a friends and family members to obtain future credit. . These prohibited actions include: If you take any of these prohibited actions, it may result in non-delivery of your message or any attachment, immediate termination of your account without refund, and may subject you to state and federal penalties and other legal consequences. You understand and agree that as an AdvanceConnect account holder, you are responsible for all charges associated with all telephone numbers added to the account. For $45.98, you can get our 90-day service plan. Waiver of Right to Bring Class Action and Representative Claims. our Products will meet your requirements or expectations; anything downloaded from our website will be free of computer viruses or other malicious software; access to our website and Products will always be available (or be uninterrupted) or secure (free from unauthorized access); use and operation of our website and Products will be error-free; and. You will be able to determine the amount of the applicable service fees at the time you schedule and pay for a Video Connectsession. Payments sent via mail may take seven to ten business days to process. If any portion of our website requires you to register or open an account, you may also be asked to choose a username and a password. Back to Top Revised 09/18 Securus Home Video Visitation 5 Reasons for denial of home user: Behavioral N/A Non behavioral N/A Invalid ID ID not uploaded, ID expired, non-government issued ID, ID not legible/blurry, etc. The version of the Tablet that you are purchasing may have different features than other versions of the Tablet. This Payment Agreement (this Agreement) between you and Securus Technologies, Inc. (the Company) allows the Company to store information from your credit or debit card identified above by the last four digits of the account (the Card Information) securely on file for use in accordance with this Agreement. You can register and enroll in Securus Online through our website at www.securustech.net or by calling 1-800-844-6591. Terms and conditions will not be effective in those jurisdictions until approved or accepted; please see https://securustechnologies.tech/about/tariffs/ for currently appliable terms and conditions. In order to begin visiting with an incarcerated individual from the comfort of your home, office, or any location equipped with high-speed Internet, PC and webcam, or a mobile device, you must first register with us and create a Securus online account and add Video Connect. Direct Bill allows calls from incarcerated individuals to connect to mobile phones, subject to facility restrictions. Al hacer clic abajo, usted acepta los Trminos y Condiciones de How do I get setup for eMessaging using the Securus Apple iOS app? Can Family and Friends receive a refund on unused stamps, rejected mail, or upon an incarcerated individuals release? We will start sending text notifications and alerts within 48 hours of confirmation of registration for the service. We refer to these products and services as our Products. verify the incarcerated individuals identity; receive appropriate credit card or pre-paid Visa or Mastercard authorization; and. These plans will vary from facility to facility. Account blocks are released periodically throughout the day, so it may take up to 24 hours for an AdvanceConnect account to be able to receive calls again after making a payment. Small Claims Court. any errors in our website or Products will be corrected. Our limited warranty to you is that our website and all our Products are provided using reasonable skill and care. JPay Player (Tablet) Purchase Terms and Warranty. Al almacenar su informacin de pago, usted puede You get a phone number programmed to forward calls to your cellphone or phone of your choice. Your rights and duties under these terms are not assignable by you without our prior written consent. Our Direct Bill Product allows you to create an account that you own that allows you and other friends and family members to receive collect calls from incarcerated individuals and have the call charges billed directly from us to you each month. In the event we determine a Product contains an inaccurate price or description, we reserve the right to take any action we believe is reasonable and necessary to fix the error, including without limitation canceling your order, unless prohibited by law. That Limited Warranty is described below. When we use the term Customer Agreement, we mean your agreement to these General Terms and Conditions plus the included Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. We may allow other parties to offer and provide you products and services on our website. Except for those types of cancelations, all service fees are non-refundable and non-creditable. You understand and agree that use of the Tablet by the Recipient is a privilege and misuse or other inappropriate actions may lead to denial of this privilege, confiscation of the Tablet, administrative and disciplinary sanctions and/or legal action. It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the closed account, but could take up to one billing cycle to be reflected on the credit or debit card statement. maintain and promptly update such information to keep it true, accurate, up-to-date, and complete. NEW! Name of the facility from which the account holder is receiving calls. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. Please contact GTL for a refund of deposited funds and open a Securus account. PLEASE READ IT CAREFULLY. 1. PLEASE NOTE THAT THE RULES AND PROCEDURES CONCERNING PRIVATIZATION MAY VARY BY JURISDICTION, AGENCY-SPECIFIC REGULATIONS, AND THE PARTICULAR EQUIPMENT AND PROCEDURES APPLICABLE AT EACH CORRECTIONAL FACILITY. The AdvanceConnect account holder will be required to pay the amount due before the AdvanceConnect account will be unblocked. Please select a password that would not be obvious to someone trying to guess your password. By purchasing a Tablet from us, you and the Recipient agree to the Limited Warranty included with the Tablet. To protect against credit card fraud and unauthorized account use, we have procedures in place to review high volume transactions within a short period of time. Availability of Tablets is dependent on individual correctional facilities and may not be available everywhere. We take safeguarding your personal information seriously. SecurTel jail phone numbers are designed to save you money on your local or long-distance jail calls. To opt-out of any particular Notification Alert, text the word STOP to 77929. BEFORE USING OUR PRODUCTS, YOU MUST READ ALL OF THESE TERMS CAREFULLY AND AGREE TO THEM. Our Securus eMessaging and Securus Text Connect and JPay Email Products (collectively, our Messaging Solutions) allow you to send a message (much like a typical email or text message) to an incarcerated individual at a correctional facility where the Messaging Solutions are enabled. Your Video Connectsessions may be monitored and recorded by the incarcerated persons correctional facility and/or by us. This includes any Products with the Securus or JPay name, as well as the design logo and certain other names or logos which are service marks or trademarks of our company, and all related product and service names, design marks and slogans which are also our service marks or trademarks. Internet Service Provider (ISP). Creating or maintaining any link from another website or application to any part of our website without our prior written permission is prohibited. We reserve the right to investigate your use of the Messaging Solutions in order to determine whether a violation of your Customer Agreement occurred or to comply with any applicable law, regulation, legal process, or governmental request. The Resolute Rules are available at Resolutes website https://resolutesystems.com. These terms shall be governed and construed in accordance with the laws of the State of Texas applicable to agreements made and to be performed in Texas. BECAUSE SOME JURISDICTIONS (STATES), SUCH AS NEW JERSEY, DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU. The arbitrator is empowered to resolve the Dispute with the same remedies available in court; however, any relief must be individualized and shall not affect any other customer. The term Dispute means any dispute, action, claim, or other controversy between you and us, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. Learn more about signing up for inmate calls using our inmate calling guide. Any third-party product and service marks contained on our website are the trademarks of their respective owners. We love to hear the amazing feedback! 3. SIGN UP NOW WITH SECURTEL AND START SAVING This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the United States Federal Arbitration Act and other applicable federal law. Bills paid 7 days or more late will be converted to a prepaid AdvanceConnect account. What can I do? Telephone Service. For purposes of clarification, your submission of a complaint in itself is not sufficient to be considered a good faith effort to resolve the dispute in accordance with this paragraph. Read 2 more reviews about Securus Contact Systems. Account holders that request an optional paper billing statement may be charged $2.00 per statement. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. Be unblocked claim or suit related to our website or application to any part our! 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